Sep 5, 2015, 3:40 pm
Last edit by: JDiver
"I'm missing miles from _____." "How long does it take for my miles from ____ to post?" Etc.
Note: AA IT often carries out batch processes on the weekends. This could mean: Some partner miles might take longer than it would for AA flights. It is always advised to try to assure your AA Frequent Flyer Number is on your boarding passes, and we always advise retaining your boarding passes (or take screen shots of e-boarding passes) until your instruments have all posted.
If you flew on a partner airline, be sure of your earning rates; see here to verify if you were eligible to earn miles, and to see if they were Elite Qualifying or merely Redeemable miles. Also see: this link to the missing miles claim form.
See the AAdvantage FAQs:
FAQ
Q. What do I do if a flight hasn’t posted?
If it has been longer than two days, you can fill out the missing miles form online here. (Requires your AA FFN and ticket number.) Partner airlines may require a longer wait time.
But, some airlines have known issues with certain eligible fares posting. See
AY / Finnair “ineligible” flights for AAdvantage mileage accrual glitch
and
Earning AA AAdvantage Miles on CX / Cathay (including Upgrade Issues)
Q. What can I do for non-flight partner miles that haven’t posted?
See this AA guide with links here.
Alternatively, contact AAdvantage Customer Service
Within the U.S. and Canada:800-882-8880 or your elite reservation number, Monday – Friday 8 a.m. – 7 p.m. (CT)
Outside the U.S. and Canada see here.
Note: AA IT often carries out batch processes on the weekends. This could mean:
- You might find your account miles, etc. with zero totals for a few hours over the weekend.
- Partner miles earned near the weekend might not post until the following weekend
If you flew on a partner airline, be sure of your earning rates; see here to verify if you were eligible to earn miles, and to see if they were Elite Qualifying or merely Redeemable miles. Also see: this link to the missing miles claim form.
Dear JDiver,
Thanks for visiting AA.com. This email confirms that your AAdvantage(R) mileage credit request for your itinerary has been received as follows:
Passenger(s) :
Ticket Number : 001-1234567890
We will verify your flight information and post the eligible miles to your account. If you check your account balance via AA.com®, please allow up to 10 days for AA flights and 30 days for partner airline flights to appear in your account.
If you have any immediate concerns regarding your account, please contact AAdvantage Customer Service.
You can now access your travel information wherever you are with the new mobile version of AA.com.
AA.com
American Airlines
Thanks for visiting AA.com. This email confirms that your AAdvantage(R) mileage credit request for your itinerary has been received as follows:
Passenger(s) :
Ticket Number : 001-1234567890
Code:
Airline Flight Date Flight Origin Destination Cabin American Airlines 2015-08-08 1234 AAA BB First
If you have any immediate concerns regarding your account, please contact AAdvantage Customer Service.
You can now access your travel information wherever you are with the new mobile version of AA.com.
AA.com
American Airlines
See the AAdvantage FAQs:
3. Earning Miles
Q: How do I receive mileage credit?
A: Remember to include your AAdvantage number when you book or shop with AAdvantage partners. You should keep your receipts and boarding passes until you see the credit on aa.com/myaccount. If credit does not appear, you can request missing flight miles. For non-airline missing miles, visit our missing mileage credit page for a list of partner contacts.
Q: Can I earn miles for someone else's activity or earn credit in more than one loyalty program?
A: Only the person who flies, stays or rents earns miles. For example, even if you paid for your son's ticket, your son would earn the miles. And you can only earn credit in one loyalty program at a time.
Q: How do I receive mileage credit?
A: Remember to include your AAdvantage number when you book or shop with AAdvantage partners. You should keep your receipts and boarding passes until you see the credit on aa.com/myaccount. If credit does not appear, you can request missing flight miles. For non-airline missing miles, visit our missing mileage credit page for a list of partner contacts.
Q: Can I earn miles for someone else's activity or earn credit in more than one loyalty program?
A: Only the person who flies, stays or rents earns miles. For example, even if you paid for your son's ticket, your son would earn the miles. And you can only earn credit in one loyalty program at a time.
Q. What do I do if a flight hasn’t posted?
If it has been longer than two days, you can fill out the missing miles form online here. (Requires your AA FFN and ticket number.) Partner airlines may require a longer wait time.
But, some airlines have known issues with certain eligible fares posting. See
AY / Finnair “ineligible” flights for AAdvantage mileage accrual glitch
and
Earning AA AAdvantage Miles on CX / Cathay (including Upgrade Issues)
Q. What can I do for non-flight partner miles that haven’t posted?
See this AA guide with links here.
Alternatively, contact AAdvantage Customer Service
Within the U.S. and Canada:800-882-8880 or your elite reservation number, Monday – Friday 8 a.m. – 7 p.m. (CT)
Outside the U.S. and Canada see here.
Missing miles: how long to post, what to do etc. (master thread)
Dec 13, 2014, 7:38 pm
#61
Join Date: Jul 2004
Location: tus
Programs: AA executive platinum, United premier gold, Hilton Diamond, Marriot Gold
Posts: 277
How long is it taking for US airways flights to post
On the threshold of EXP as will hit exactly 100 segs on Dec 28th (EQM will only be 94,000) Flew on Dec. 8th and 9th with mixed itineraries of AA/ US . As per usual, the AA flights posted that evening or the next day. My US segments in the past have posted within 2 days. None of the 3 segments on US have posted so far. What are other peoples experiences. Requesting credit on line doesn't work as you have wait 2 weeks post flight. I would like to get this resolved prior to my last flights and ensure that I requalify. Advice/suggestions?
Dec 13, 2014, 7:46 pm
#62
Join Date: Dec 2004
Location: Merritt Island, FL
Programs: AA EXP 4MM, SPG Lifetime Platinum
Posts: 446
On the threshold of EXP as will hit exactly 100 segs on Dec 28th (EQM will only be 94,000) Flew on Dec. 8th and 9th with mixed itineraries of AA/ US . As per usual, the AA flights posted that evening or the next day. My US segments in the past have posted within 2 days. None of the 3 segments on US have posted so far. What are other peoples experiences. Requesting credit on line doesn't work as you have wait 2 weeks post flight. I would like to get this resolved prior to my last flights and ensure that I requalify. Advice/suggestions?
Dec 13, 2014, 8:07 pm
#63
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507
US flights on US-only itineraries have been posting in 3-4 days for me. I am short one segment (an AA flight on an 037 ticket issued through Priceline, where my 500-miler upgrade cleared) and had to submit a request after two weeks. It's been almost the full ten days that they ask for to respond, and nothing yet. I'm hoping the fact that they took two 500s out for the upgrade will make it easier for them to see I'm not making something up.
Fortunately, I'm ending up the year with 101 segments, so if it doesn't post, I'm only out 1224 miles.
Fortunately, I'm ending up the year with 101 segments, so if it doesn't post, I'm only out 1224 miles.
Dec 13, 2014, 8:29 pm
#64
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
On the threshold of EXP as will hit exactly 100 segs on Dec 28th (EQM will only be 94,000) Flew on Dec. 8th and 9th with mixed itineraries of AA/ US . As per usual, the AA flights posted that evening or the next day. My US segments in the past have posted within 2 days. None of the 3 segments on US have posted so far. What are other peoples experiences. Requesting credit on line doesn't work as you have wait 2 weeks post flight. I would like to get this resolved prior to my last flights and ensure that I requalify. Advice/suggestions?
Now, as mentioned in the top of page Announcement, AA and US continue operating as separate airlines in most regards, so we'll move this to the proper forum.
/Moderator
Dec 13, 2014, 11:48 pm
#65
Join Date: Jan 2009
Location: ORD
Programs: UA 1K, AA EXP, Starwood Plat
Posts: 189
I've flown US segments as part of mixed AA/US itineraries on Dec. 1, Dec. 8, and Dec. 11 and none of these has credited to my account yet.
Looks like I'll be putting it for a lot of retro credit.
Looks like I'll be putting it for a lot of retro credit.
Dec 14, 2014, 4:39 am
#66
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA EXP/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,828
I had a couple of AA codeshares on US flight numbers where i had made changes that didn't post. Waited the requisite two weeks and submiitted credit request. Waited the suggested 30 days afer that and still nothing. Then a followup email to AA CS and they posted 2-3 days later.
Agree plain US flights post in 2-3 days.
Agree plain US flights post in 2-3 days.
Dec 14, 2014, 8:28 am
#69
Join Date: May 2012
Location: MIA
Programs: AA EXP - MR Plat - HH Gold
Posts: 251
I had MIA-IAH on AA and then IAH-MIA on AA code-share operated by US. The inbound flight, which was the one operated by US, did not post at all. I don't know what I did with my stub so I just waited for about a week and then called customer support. They were able to see that I was indeed on that flight and posted the flight to my account right away.
Is the problem/delay only with code-shared flights only then?
Is the problem/delay only with code-shared flights only then?
Dec 15, 2014, 2:18 am
#71
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
Can't make my mind up whether the systems merger can't come soon enough, or whether this is a preview of the CO/UA-style chaos we are in for when that happens.
Dec 15, 2014, 8:53 am
#72
Join Date: Jul 2004
Location: tus
Programs: AA executive platinum, United premier gold, Hilton Diamond, Marriot Gold
Posts: 277
Just a followup to my original post. Called Advantage customer service this morning. Gave the agent the date of the flights and the record locator and she was to post them instantly and my updated account shows the segments/flights. The missing segments were on a mixed itinerary AA/US, purchased on AA website and all segments were AA coded flights although the missing segments were the ones operated by US air. These were flights on Dec 8th and 9th so less than the suggested 2 week waiting period. I wanted to get this done prior to the year ending and the Advantage customer service was very helpful.
Dec 15, 2014, 9:39 am
#73
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,037
Mine haven't posted after nearly a week. So maybe the problem hits when you have a US flight on an AA ticket number?
Can't make my mind up whether the systems merger can't come soon enough, or whether this is a preview of the CO/UA-style chaos we are in for when that happens.
Can't make my mind up whether the systems merger can't come soon enough, or whether this is a preview of the CO/UA-style chaos we are in for when that happens.
Dec 15, 2014, 12:15 pm
#74
Join Date: Aug 2014
Location: FLL
Programs: AAdvantage EXP
Posts: 132
It's been 36+ hours since I've returned on a mixed AA/US itinerary. The outbound segments were on AA and posted within 12 hours. The return was US. I did purchase the tickets on AA.com. I hope it doesn't take weeks like some have said, since the return miles will put me above 100K for the first time. Waiting anxiously... but okay as long as it posts before I fly again on the 27th.