Jan 13, 2015, 2:43 pm
Last edit by: SingaporeDon
Booking Award Seats on EY / Etihad Airways Using AA / AAdvantage Miles
This thread is about "how to" book Etihad / EY award seats using AA AAdvantage miles. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
- You cannot search or book awards for travel on EY (Etihad) on www.aa.com
- You can search award availability on EY's website. Look for seats on flights operated by Etihad Airways labeled as "GuestSeats".
- You have to call AA to book them. You may need to request the AA agent to look up the inventory one segment at a time in order to find the inventory in their system. OR:
- Your best bet is to call AA Australia (+61 2-9101-1948 ) - although the call center is actually in Suva, Fiji -as they can see the inventory reliably, and you can book (or put the EY segments on hold so you can flesh out the award afterward).
- A handy EY route map is at http://flights.etihad.com/routemap
- The applicable AAdvantage miles award chart is the oneworld and Other Airline Award Chart
- Award routing rules are in the wikipost of this thread
- It can be instructive to read about our members' successful award bookings on EY using AAdvantage miles in the Success stories of award booking on Etihad using AA miles (>= 2015) thread. [Note: posts prior to 2015 about this topic (with the exception of a few 2014 end of year posts brought forward for continuity) are archived at ARCHIVE: Success stories of award booking on Etihad using AA miles]
- If you find EY inventory from your continent but not your city of choice, as usual you can include any other AAdvantage award airlines in order to complete the itinerary. E.g. LHR-xAUH-DEL-xAUH-CDG on EY connecting to CDG-LHR on BA.
How to: Use AA Miles to Book Award on Etihad / EY (Archive - 2015 and earlier)
Jun 26, 2014, 12:25 pm
#286
Join Date: Jan 2011
Location: BOS
Programs: IHG Amb, Honors Gold, SPG Gold
Posts: 78
). Fingers crossed (despite assurances).
Jun 26, 2014, 12:41 pm
#287
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Well, that's strange. 2 hours after I posted this, my reservation went back to "On Request" and I received a call from AA about the reservation. The call was automated and I couldn't talk at that moment. Called EXP desk later to look into it. Long story short, the agent said the person who looks over award bookings was out today and he/she needed to go over it. There was nothing wrong with any of the flights and the agent was confident nothing would be cancelled or changed. She said it would be a couple of days, maybe early next week, before it was ticketed (for real this time, I hope! ). Fingers crossed (despite assurances).
). Fingers crossed (despite assurances).
Jun 26, 2014, 2:21 pm
#288
Join Date: Jul 2012
Location: PDX
Programs: United, SPG, Hyatt
Posts: 167
I had better luck with the agent this morning, she was happy to ticket me. I ran into a new oddity though. I was trying to book a EY 2-leg trip, with the first leg in First class (MUC-AUH) and the second leg in Economy (AUH-MLE), and the computers would refuse to book it as one award and instead quoted me two awards. I had them price the entire trip in Economy (as one award) to prove that this was not due to a routing restriction. After a few callbacks and checks with the pricing department I found someone that would perform an override to book it as one award (40k instead of 57.5k), but I still found this unsettling. I never have had this issue when booking mixed awards with UA. 
Jun 26, 2014, 2:42 pm
#289
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Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
deleted
Last edited by JonNYC; Jun 26, 2014 at 3:38 pm
Jun 26, 2014, 3:08 pm
#290
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,480
No need to register for an account, just click here. Make sure you see availibility in the column marked "guest."
Jun 26, 2014, 4:24 pm
#291
Join Date: Sep 2012
Location: CVG, AMS, BKK
Programs: Delta Diamond, Hyatt Globalist, Marriott Titanium, Hilton Diamond.
Posts: 185
My EY flights went from pending to ticketed and now show confirmed via EY's website as well. It looks like the system is fully functional again. Enjoy!
Jun 26, 2014, 4:25 pm
#292
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,480
Jun 26, 2014, 5:08 pm
#293
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 668
Hey Guys,
Quick question. I'm working on booking F JFK-AUH for next May. I'm only seeing a very few flights available on the EY site, few and far between. I know not all of May 2015 has opened up yet, but what is people's experience with seats opening up? Am I looking too far out?
Any feedback would be hugely appreciated.
Thanks
Quick question. I'm working on booking F JFK-AUH for next May. I'm only seeing a very few flights available on the EY site, few and far between. I know not all of May 2015 has opened up yet, but what is people's experience with seats opening up? Am I looking too far out?
Any feedback would be hugely appreciated.
Thanks
Jun 26, 2014, 6:23 pm
#294
Join Date: Jun 2014
Posts: 47
Anyone have luck booking Etihad flights operating on Jet Airways configured aircraft (9W codeshare) yet?
Jun 26, 2014, 7:17 pm
#295
Join Date: Apr 2010
Programs: AA EXP 6MM, Hilton Diamond
Posts: 268
Earlier today, I called the EXP desk and booked two business award tickets AUH-LAX for May 2015. About 3 hours later, I received a confirmation email from AA with ticket numbers.
It is nice when the system is working.
It is nice when the system is working.
Jun 26, 2014, 9:45 pm
#296
Join Date: Jun 2009
Location: Arizona
Programs: IHG Platinum, Hyatt Platinum, SPG Gold, Club Carlson Gold, AA, WN, UA, US, WN, BA.
Posts: 87
Anyone try booking to Africa on a single award through AUH?
Was hoping AA instituted similar routing rules to Africa on EY like they recently did on QR flights through DOH.
Was hoping AA instituted similar routing rules to Africa on EY like they recently did on QR flights through DOH.
Jun 26, 2014, 9:54 pm
#297
Join Date: Dec 2006
Location: SF Bay Area
Programs: AA LT PLT 3 MM+, BA (very) Blue, CO nobody
Posts: 2,640
Jun 26, 2014, 10:07 pm
#298
Suspended
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Jun 27, 2014, 5:32 am
#299
Join Date: Jun 2012
Location: UK
Programs: OZ Diamond, CX Gold, LeAccor Platinum, ClubCarlson Gold, SPG Gold
Posts: 70
Had my AUH-LHR F ticketed today after booking yesterday (had to phone AA to push through the issuance...)
Just wanted to say thanks to JonNYC for the updates and for putting the brakes on the scaremongering!
Just wanted to say thanks to JonNYC for the updates and for putting the brakes on the scaremongering!
Jun 27, 2014, 6:46 am
#300
Join Date: Nov 2003
Location: BNE
Posts: 2,622
Nothing but frustration here! I rang last night and the agent was so useless I had to ask FOUR times for him to check for EY F on ICN-AUH. Despite my requests, he kept checking HKG-DOH on QR!!!
Today, the agent claimed that he couldn't see any EY F on ICN-AUH for my travel dates despite availability showing on EY.
I am quite concerned for the wellbeing of oneworld82. Despite being a regular on the thread during 'the troubles', he hasn't posted for nearly 48 hours now!
Today, the agent claimed that he couldn't see any EY F on ICN-AUH for my travel dates despite availability showing on EY.
I am quite concerned for the wellbeing of oneworld82. Despite being a regular on the thread during 'the troubles', he hasn't posted for nearly 48 hours now!