Jan 13, 2015, 2:43 pm
Last edit by: SingaporeDon
Booking Award Seats on EY / Etihad Airways Using AA / AAdvantage Miles
This thread is about "how to" book Etihad / EY award seats using AA AAdvantage miles. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
- You cannot search or book awards for travel on EY (Etihad) on www.aa.com
- You can search award availability on EY's website. Look for seats on flights operated by Etihad Airways labeled as "GuestSeats".
- You have to call AA to book them. You may need to request the AA agent to look up the inventory one segment at a time in order to find the inventory in their system. OR:
- Your best bet is to call AA Australia (+61 2-9101-1948 ) - although the call center is actually in Suva, Fiji -as they can see the inventory reliably, and you can book (or put the EY segments on hold so you can flesh out the award afterward).
- A handy EY route map is at http://flights.etihad.com/routemap
- The applicable AAdvantage miles award chart is the oneworld and Other Airline Award Chart
- Award routing rules are in the wikipost of this thread
- It can be instructive to read about our members' successful award bookings on EY using AAdvantage miles in the Success stories of award booking on Etihad using AA miles (>= 2015) thread. [Note: posts prior to 2015 about this topic (with the exception of a few 2014 end of year posts brought forward for continuity) are archived at ARCHIVE: Success stories of award booking on Etihad using AA miles]
- If you find EY inventory from your continent but not your city of choice, as usual you can include any other AAdvantage award airlines in order to complete the itinerary. E.g. LHR-xAUH-DEL-xAUH-CDG on EY connecting to CDG-LHR on BA.
How to: Use AA Miles to Book Award on Etihad / EY (Archive - 2015 and earlier)
Jun 23, 2014, 3:45 pm
#256
Join Date: May 2005
Location: Los Angeles
Programs: UA 1K, AA Plat Pro, Marriott Plat, Hilton Diamond
Posts: 1,051
I just tried booking award tix on EY two separate times and was told the link is still down.
Jun 24, 2014, 8:20 am
#257
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Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
Still nothing, eh? Such a big glitch! I hope it is fixed soon, I really wanna burn my miles on EY aarrghhh.
Last edited by oneworld82; Jun 25, 2014 at 8:08 am
Jun 25, 2014, 9:03 am
#258
Moderator: American AAdvantage
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Overpersonalized posts, posts that use other poster's names when they have chosen not to disclose them, posts that are purely personal exchanges, posts that are off topic and posts that question moderator actions have been, and will continue to be, deleted. Continuing with such will undoubtedly lead to a temporary absence from the FlyerTalk community.
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Jun 25, 2014, 9:20 am
#259
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Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Must have missed some action, I suppose 
On the subject, I've given 2 different people my TB log-in so that they can post the information on TB the second it's disseminated and I'd fully expect someone to then post in here very, very shortly thereafter.
I've done so in recognition of the fact that I'd imagine there's a quite a bit of "pent up demand" for these EY award seats and maybe quite a bit of competition for same. I suppose though that availability will be better than average at first as well (pure speculation/supposition on my part.)
But, in any case, will try to get the info out as soon after the spigot is turned back on as possible.
Just as likely though, that it just comes out organically from a member calling in and finding out, etc.
On the subject, I've given 2 different people my TB log-in so that they can post the information on TB the second it's disseminated and I'd fully expect someone to then post in here very, very shortly thereafter.
I've done so in recognition of the fact that I'd imagine there's a quite a bit of "pent up demand" for these EY award seats and maybe quite a bit of competition for same. I suppose though that availability will be better than average at first as well (pure speculation/supposition on my part.)
But, in any case, will try to get the info out as soon after the spigot is turned back on as possible.
Just as likely though, that it just comes out organically from a member calling in and finding out, etc.
Jun 25, 2014, 3:59 pm
#260
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Posts: 27,730
Anyone check on EY availability in the last couple of hours? One very unconfirmed report says it was fixed late today. Seeking confirm, needless to say.
Jun 25, 2014, 4:33 pm
#261
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Location: Washington DC
Programs: Delta Diamond, United IK, AA LifPLT, Hyatt Globalist, IHG PLT AMB, SPG Gold, Marriott Gold, Hilton G
Posts: 1,169
Believe it or not, I can confirm as I was able to book today, obtain a EY record number (although the reservation still says on request, i think it went through. So, i appreciate how ironic it is that i am the one confirming it really was just a glitch.
Jun 25, 2014, 4:50 pm
#262
Join Date: Feb 2008
Posts: 2,172
I was able to put EY 100 and 101 on hold, but the agent said flights on leased Jet aircraft cannot be booked/held at this time.
I have had this problem before the glitch, since agents see it as a codeshare for some reason instead of EY flight, which is what they are. But if they try to book it, it works. Maybe another case of HUACA?
I have had this problem before the glitch, since agents see it as a codeshare for some reason instead of EY flight, which is what they are. But if they try to book it, it works. Maybe another case of HUACA?
Jun 25, 2014, 4:55 pm
#263
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I was able to put EY 100 and 101 on hold, but the agent said flights on leased Jet aircraft cannot be booked/held at this time.
I have had this problem before the glitch, since agents see it as a codeshare for some reason instead of EY flight, which is what they are. But if they try to book it, it works. Maybe another case of HUACA?
I have had this problem before the glitch, since agents see it as a codeshare for some reason instead of EY flight, which is what they are. But if they try to book it, it works. Maybe another case of HUACA?
There is this note attached to EY, but are you saying AAgent said glitch over -except- for these (in red)?
Etihad Airways (EY) (back to top)
Award First Business Economy MileSAAver
Notes
Award First Business Economy MileSAAver
O
I
N
Affiliates/Codeshares Jet Airways (9W)Notes
- Jet Airways for Etihad Airways flights are wet-leased and valid for redemption on EY.
- Air France for Etihad Airways flights are wet-leased and valid for redemption on EY.
Jun 25, 2014, 6:21 pm
#265
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Well, doesn't look to be too much doubt that the glitch is either fully fixed, mostly fixed or partially fixed.
And, of course, haven't quite heard of someone who's gotten a ticket issued yet, I don't think.
In any case, call in and get those award tix!
Jun 25, 2014, 7:38 pm
#267
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Very worth mentioning; although several seem to have been able to book, AAgents do -not- at this time have an update (like the ones shown upthread) on this.
Jun 25, 2014, 7:45 pm
#268
Join Date: Mar 2005
Location: SYD
Posts: 3,043
I was able to put EY 100 and 101 on hold, but the agent said flights on leased Jet aircraft cannot be booked/held at this time.
I have had this problem before the glitch, since agents see it as a codeshare for some reason instead of EY flight, which is what they are. But if they try to book it, it works. Maybe another case of HUACA?
I have had this problem before the glitch, since agents see it as a codeshare for some reason instead of EY flight, which is what they are. But if they try to book it, it works. Maybe another case of HUACA?
Jun 25, 2014, 7:54 pm
#269
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 668
Hey Guys,
Quick question. I'm working on booking F JFK-AUH for next May. I'm only seeing a very few flights available on the EY site, few and far between. I know not all of May 2015 has opened up yet, but what is people's experience with seats opening up? Am I looking too far out?
Any feedback would be hugely appreciated.
Thanks
Quick question. I'm working on booking F JFK-AUH for next May. I'm only seeing a very few flights available on the EY site, few and far between. I know not all of May 2015 has opened up yet, but what is people's experience with seats opening up? Am I looking too far out?
Any feedback would be hugely appreciated.
Thanks
Jun 25, 2014, 8:01 pm
#270
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The system has to display an operating carrier disclosure whether it's wet lease or codeshare. There's a propensity for agents to get confused when they see something like "Operated by Jet Airways on behalf of Etihad Airways" (or similar) and think it's code and consequently as a default position refuse to entertain a booking request, especially if it's a partner airline they're less familiar with...
*before anyone gets excited (the way I did at first saw that) that as a wet-lease, there's no Air France visible anywhere-- EY seats, route, crew, livery, etc.
And, I have no idea how it actually displays to AAgents