Last edit by: JDiver
Please see AA: SPML - Special / Vegetarian Meals / VGML (consolidated) for the current thread.
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ARCHIVE: Ordering SPML / Special Meal - how, what (consolidated)
#46
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
Isn't it funny how when you request a special meal it says Requested. Request means you are asking for a meal but you may not get it. Confirmed means you will definitely get the meal.
So if you are "requesting a special meal" you are not guaranteed that it will show up at your seat am I right? The agent says hold on while I get in confirmed so if its confirmed then am I guaranteed it?
Interesting terminology(:
So if you are "requesting a special meal" you are not guaranteed that it will show up at your seat am I right? The agent says hold on while I get in confirmed so if its confirmed then am I guaranteed it?
Interesting terminology(:
#47
Join Date: Jun 2008
Location: PDX & MVD
Programs: AA EXP
Posts: 318
The way AA handles special meals is a mess. Sometimes it's bad enough that i swear i'm going to switch airlines.
First off your meal request is tied to your PNR, not your AA number. So if things change like you split a PNR or do just about any change of flights, you lose your request. If that happens within 24 hours of the flight, there's no way to get it back. Even when i do the jumping through hoops to request the special meal, sometimes it gets lost anyway.
There's no special meals for domestic first or business. The best you can do is follow FEBO and hope there's an option. For international flights, if your SWU clears late, then the special meal is probably waiting for you in economy. What they do is just arrange your main course on the business class plate. Same rice, garbanzo beans, and boiled veggies as always. If your SWU clears early, more than 24 hours before the flight, then they'll have lost your meal order all together. So you've got to call back when it clears and asks or it again.
Perhaps it's just some crazy diabolical plan to get people to paid biz seats instead of upgrades. Perhaps with a paid biz/first seat, the special meal system works.
My big question is this. Why the hell can't they track my meal requests all the time? They know if i want a window seat or isle. They know my passport number and can send me a text message with the gate for my connecting flight when i land. People's dietary needs don't change often. I'm not going to be vegan today, then kosher tomorrow, then bland (yeah that's an option) the next day, before returning to wanting the normal meat options. They don't even let you select special meals from the online booking.
First off your meal request is tied to your PNR, not your AA number. So if things change like you split a PNR or do just about any change of flights, you lose your request. If that happens within 24 hours of the flight, there's no way to get it back. Even when i do the jumping through hoops to request the special meal, sometimes it gets lost anyway.
There's no special meals for domestic first or business. The best you can do is follow FEBO and hope there's an option. For international flights, if your SWU clears late, then the special meal is probably waiting for you in economy. What they do is just arrange your main course on the business class plate. Same rice, garbanzo beans, and boiled veggies as always. If your SWU clears early, more than 24 hours before the flight, then they'll have lost your meal order all together. So you've got to call back when it clears and asks or it again.
Perhaps it's just some crazy diabolical plan to get people to paid biz seats instead of upgrades. Perhaps with a paid biz/first seat, the special meal system works.
My big question is this. Why the hell can't they track my meal requests all the time? They know if i want a window seat or isle. They know my passport number and can send me a text message with the gate for my connecting flight when i land. People's dietary needs don't change often. I'm not going to be vegan today, then kosher tomorrow, then bland (yeah that's an option) the next day, before returning to wanting the normal meat options. They don't even let you select special meals from the online booking.
#48
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,439
You are never guaranteed a special meal. You may get it, maybe not. If you really have to have special food, take charge of your own life and bring the food you need on board with you. If the "special meal" is really just a preference, then it is OK to rely on someone else to get it to you.
If you have a serious medical, religious or ethical reason for special food, then bring it along with you. Do not rely on the airline to provide it. There's too much that can go wrong (equipment change, etc).
#50
Join Date: Sep 2010
Location: Los Altos, CA
Programs: AA EXP 2MM, Delta Platinum Medallion,AMEX Plat,Hyatt GP Platinum, Hilton HHonors Gold, SPG Gold
Posts: 95
Specifically special meals are only offered on domestic trasncon nonstop flights ... my GF and I have had the gluten-free meals (breakfast and dinner) on the SFO-JFK flight and it was pretty good, actually.
#51
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
The kosher meal is separate, and perhaps there's one other, but most of the other special meals have been consolidated. (That's why, for example, on the vegeterian dairy-ok special meal they always give margarine, not butter, and only fruit, not yogurt or cereal with milk, for breakfast.)
#52
Join Date: Sep 2009
Programs: AA EXP
Posts: 94
The way AA handles special meals is a mess. Sometimes it's bad enough that i swear i'm going to switch airlines.
First off your meal request is tied to your PNR, not your AA number. So if things change like you split a PNR or do just about any change of flights, you lose your request. If that happens within 24 hours of the flight, there's no way to get it back. Even when i do the jumping through hoops to request the special meal, sometimes it gets lost anyway.
There's no special meals for domestic first or business. The best you can do is follow FEBO and hope there's an option. For international flights, if your SWU clears late, then the special meal is probably waiting for you in economy. What they do is just arrange your main course on the business class plate. Same rice, garbanzo beans, and boiled veggies as always. If your SWU clears early, more than 24 hours before the flight, then they'll have lost your meal order all together. So you've got to call back when it clears and asks or it again.
Perhaps it's just some crazy diabolical plan to get people to paid biz seats instead of upgrades. Perhaps with a paid biz/first seat, the special meal system works.
My big question is this. Why the hell can't they track my meal requests all the time? They know if i want a window seat or isle. They know my passport number and can send me a text message with the gate for my connecting flight when i land. People's dietary needs don't change often. I'm not going to be vegan today, then kosher tomorrow, then bland (yeah that's an option) the next day, before returning to wanting the normal meat options. They don't even let you select special meals from the online booking.
First off your meal request is tied to your PNR, not your AA number. So if things change like you split a PNR or do just about any change of flights, you lose your request. If that happens within 24 hours of the flight, there's no way to get it back. Even when i do the jumping through hoops to request the special meal, sometimes it gets lost anyway.
There's no special meals for domestic first or business. The best you can do is follow FEBO and hope there's an option. For international flights, if your SWU clears late, then the special meal is probably waiting for you in economy. What they do is just arrange your main course on the business class plate. Same rice, garbanzo beans, and boiled veggies as always. If your SWU clears early, more than 24 hours before the flight, then they'll have lost your meal order all together. So you've got to call back when it clears and asks or it again.
Perhaps it's just some crazy diabolical plan to get people to paid biz seats instead of upgrades. Perhaps with a paid biz/first seat, the special meal system works.
My big question is this. Why the hell can't they track my meal requests all the time? They know if i want a window seat or isle. They know my passport number and can send me a text message with the gate for my connecting flight when i land. People's dietary needs don't change often. I'm not going to be vegan today, then kosher tomorrow, then bland (yeah that's an option) the next day, before returning to wanting the normal meat options. They don't even let you select special meals from the online booking.
It's true there is no way to re-enter a special meal request in to the reservation within 24 hours of the departure time but I've had the EXP desk offer to call the appropriate department at the departure airport to orally request the meal when it was just a little past the 24h deadline.
At a couple of hours before the 24H deadline If you believe you have a good chance of clearing the upgrade based on availability in the cabin and your original UPG request time it also doesn't hurt to call the EXP desk and have them submit a request to Revenue Management to clear the upgrade so you can get your meal.
It's also about time AA should let you submit special meal requests on-line instead of having to call it in every time.Even better, allow you to save it in your AA profile.
#54
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
#55
Join Date: Jan 2010
Location: Brooklyn
Programs: UA Silver; Marriott Gold; Hyatt Diamond
Posts: 522
My brother and his wife are booked in Business MIA-UIO and GYE-MIA. He's been trying to arrange a Gluten Free meal for her and has been getting conflicting answers on its availability. I tried to go to AA.com to check but it's down right now. Will they be offered on this flights? Thank you.
In all classes to or from Belo Horizonte, Recife, Rio de Janeiro, Salvador or Sao Paulo, Brasilia, Brazil; Buenos Aires, Argentina; Santiago, Chile or Montevideo, Uruguay.
#56
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Recalling a past thread about lack of GF meals on AA flights to La Paz or something like that, I checked the list of cities in South America that have special meal service to make sure MVD was still included. Here's the list, and it doesn't include any cities in Ecuador.
In all classes to or from Belo Horizonte, Recife, Rio de Janeiro, Salvador or Sao Paulo, Brasilia, Brazil; Buenos Aires, Argentina; Santiago, Chile or Montevideo, Uruguay.
In all classes to or from Belo Horizonte, Recife, Rio de Janeiro, Salvador or Sao Paulo, Brasilia, Brazil; Buenos Aires, Argentina; Santiago, Chile or Montevideo, Uruguay.
#57
Join Date: May 2012
Location: RDU
Programs: AA EXP, Hilton Gold
Posts: 25
This thread is recent enough to bump, I guess.
I've recently taken up vegetarianism and am curious about the ubiquity of the delicious cheese ravioli on transatlantic flights in J. Is it on all, or some? Will I get stuck with some salad with any probability?
I've recently taken up vegetarianism and am curious about the ubiquity of the delicious cheese ravioli on transatlantic flights in J. Is it on all, or some? Will I get stuck with some salad with any probability?
#58
Join Date: Nov 2010
Programs: AA EXP
Posts: 446
This thread is recent enough to bump, I guess.
I've recently taken up vegetarianism and am curious about the ubiquity of the delicious cheese ravioli on transatlantic flights in J. Is it on all, or some? Will I get stuck with some salad with any probability?
I've recently taken up vegetarianism and am curious about the ubiquity of the delicious cheese ravioli on transatlantic flights in J. Is it on all, or some? Will I get stuck with some salad with any probability?
#59
Join Date: Nov 2011
Location: Bay Area
Programs: WN A-List, AA good-riddance, Safeway Club Card Extraordinaire
Posts: 3,851
http://www.flyertalk.com/forum/ameri...solidated.html
it looks like ravioli is NOT always offered; however, there typically seems to be some kind of veggie pasta on transatlantic lunch/dinner flights, whether ravioli, tortellini, lasagna, or girasole.
#60
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
Also I'm not entirely sure that the pizza can even be considered edible, although I did note last month that it had changed from the Uno offering to something different but I still gave it a miss.