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-   -   AA Apple iPhone app - questions and issues (consolidated) (https://www.flyertalk.com/forum/american-airlines-aadvantage/1069330-aa-apple-iphone-app-questions-issues-consolidated.html)

MiamiAirport Formerly NY George Apr 15, 2012 4:08 pm


Originally Posted by paulmcgrath (Post 18396331)
Anyone having problems going to the AA.com site via the app? For example if I try to change my seats via the app the page just shows the loading circle and never loads. Tried it on different networks (wifi, Bluetooth), turning phone off and on etc but to no avail.

I've not been able to change my seat on the mobile app. If I'm not near a desktop or tablet I have to call the EXP desk if I want to change my seat on an upgrade.

JK1971 Apr 15, 2012 4:47 pm

I am having the same problem after the iPhone App upgrade.

SEAPlatinum Apr 16, 2012 7:57 pm


Originally Posted by newyorkgeorge (Post 18399127)
I've not been able to change my seat on the mobile app. If I'm not near a desktop or tablet I have to call the EXP desk if I want to change my seat on an upgrade.

I'm having the same problem... Can't pull up the seatmap on the iPhone app and change my seat regardless of upgrade clearing already or not.

Stripe Apr 16, 2012 9:17 pm


Originally Posted by newyorkgeorge (Post 18399127)
I've not been able to change my seat on the mobile app. If I'm not near a desktop or tablet I have to call the EXP desk if I want to change my seat on an upgrade.


Originally Posted by JK1971 (Post 18399310)
I am having the same problem after the iPhone App upgrade.


Originally Posted by SEAPlatinum (Post 18406613)
I'm having the same problem... Can't pull up the seatmap on the iPhone app and change my seat regardless of upgrade clearing already or not.

It's working for me. It takes you over to the new version of the mobile web site, as it always has. Perhaps you have some cache problem, as the mobile web site was recently updated (and not in a completely positive way IMO).

mingw Apr 17, 2012 10:53 am


Originally Posted by rayhurst (Post 17911977)
It's been a while, but I think once you are added to the standby list, there will be a colored (green if I remember) bar at the bottom of the screen that will take you to the list. You might have to be on the flight status page. This is of course the standby list and not the upgrade list.

seems to be buggy. I've had it before, but on sunday, it first showed the standby flight and list for me (2nd flight of trip), then after I landed the first seg, the standby flight disappeared. I thought I got dropped off the flight, so asked a GA to add me (and my wife) again. he didn't mention whether we were still on the list, just said added. but the standby flight never appear again on my iPhone. I verified one more time at AC, and our names were on the list at gate.

anabolism Apr 23, 2012 8:06 pm

Not showing *any* itineraries
 
Is anyone else experiencing this? On both my iPad and iPhone, both of which are iOS 4.2.1, the AA app doesn't ever show any of my itineraries. I've tried deleting and reinstalling the app, doing a factory reset and reloading from a backup. The app loads, logs in, shows me my mileage balance, but the "my Flights" tab shows "loading" for a minute, then says "You currently have no flights on file." The web site shows me a long list of my reservations.

Jace Apr 23, 2012 9:17 pm


Originally Posted by anabolism (Post 18449481)
Is anyone else experiencing this? On both my iPad and iPhone, both of which are iOS 4.2.1, the AA app doesn't ever show any of my itineraries. I've tried deleting and reinstalling the app, doing a factory reset and reloading from a backup. The app loads, logs in, shows me my mileage balance, but the "my Flights" tab shows "loading" for a minute, then says "You currently have no flights on file." The web site shows me a long list of my reservations.

why are you still using iOS 4.2.1? Upgrade to iOS 5.1

envgeo Oct 23, 2012 12:25 pm

just updated the app on my iphone and now it sends me a notification every 30 minutes about my flight even though nothing has changed. i had to delete the app as it was wearing down my battery and is pretty annoying.

Rookie3 Oct 23, 2012 12:42 pm

I've been getting these notifications all day for my evening flight. Does anyone know how to turn them off?

mrbrioni Oct 23, 2012 1:07 pm


Originally Posted by anabolism (Post 18449481)
Is anyone else experiencing this? On both my iPad and iPhone, both of which are iOS 4.2.1, the AA app doesn't ever show any of my itineraries. I've tried deleting and reinstalling the app, doing a factory reset and reloading from a backup. The app loads, logs in, shows me my mileage balance, but the "my Flights" tab shows "loading" for a minute, then says "You currently have no flights on file." The web site shows me a long list of my reservations.

I've updated my app and mine doesn't show any itineraries either...

envgeo Oct 23, 2012 3:03 pm


Originally Posted by Rookie3 (Post 19551143)
I've been getting these notifications all day for my evening flight. Does anyone know how to turn them off?


It is not the AA app. It is the passport app that is not imbedded into the ios software. When I clicked on the notification, it pulled up a menu and one of the options was to turn off "display on home (or lock) screen"

I think that did the trick.

canyonleo Oct 24, 2012 12:04 am

If you're not using the Passport app on your iPhone, turn off Passport notifications! (in the Settings Notifications menu).

Rookie3 Oct 25, 2012 7:08 pm

Thanks. I turned those notifications off and hopefully that'll do the trick. Passbook was helpful with my boarding pass - no need to take a picture of the pass in the app since it automatically shows in passbook (without worrying about a connection to pull it from the app).

aamilesslave Oct 25, 2012 7:27 pm


Originally Posted by Jace (Post 18449760)
why are you still using iOS 4.2.1? Upgrade to iOS 5.1

Just don't upgrade to iOS6 if you use Calendar with a corporate Exchange server!

AA-Flyer-SAN Nov 5, 2012 7:40 am

I too cannot view any of my itineraries. I called the 1800 number on the support icon listed. I spent 20 minutes on hold to be told by AA web support that they don't have.....web support for this app?


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