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-   -   AA Apple iPhone app - questions and issues (consolidated) (https://www.flyertalk.com/forum/american-airlines-aadvantage/1069330-aa-apple-iphone-app-questions-issues-consolidated.html)

hbtr Oct 17, 2014 11:04 pm

I'm running iOS 7.1. No pop up message and ap seems to work fine for me.

TXguy Oct 18, 2014 10:59 am


Originally Posted by skunker (Post 23694125)
I have a 5 and I have not been able to update the AA app since 9/19 (the day I posted in the AA app thread), as I have not updated to iOS 8.

Look up the app on itunes and you will see that the latest version was posted on 9/17 and requires 8.0 or higher.

I was able to use the old app. I wasn't referring the updated version of the app.

When I checked yesterday, it said I had to update the app, meaning I had to do the update to use the AA app.

SirFlysALot Oct 18, 2014 9:05 pm


Originally Posted by TXguy (Post 23697076)
I was able to use the old app. I wasn't referring the updated version of the app.

When I checked yesterday, it said I had to update the app, meaning I had to do the update to use the AA app.

IPhone OS 7.1.2. AA app tells me that it no longer works with "This version of the app is no longer supported. Please upgrade to the newest version. " However going to the App Store shows nothing to upgrade.

Not the greatest situation.

TXguy Oct 18, 2014 10:45 pm


Originally Posted by SirFlysALot (Post 23698940)
IPhone OS 7.1.2. AA app tells me that it no longer works with "This version of the app is no longer supported. Please upgrade to the newest version. " However going to the App Store shows nothing to upgrade.

Not the greatest situation.

You need to update your phone if you want access to the app. I did today and was able to update the app and log in just fine.

seawolf Oct 20, 2014 11:13 am


Originally Posted by Stripe (Post 23693988)
Just clicked on my AA app and it pops up a message saying "This version of the app is no longer supported. Please upgrade to the newest version.". Went to the app store and see that the app was last updated on Sep 17 and now requires ios 8!

I'm running ios 7.1.1 and I'm not going to update my iphone 4s to ios 8. (We can argue that point but every technical resource I consult tells me to expect very sluggish performance if I do.)

Why can every other app I use, including Delta's, add ios 8 compatibility and optimization but not make it unusable in ios 7? It's not like iphone 4s does not have a huge installed base.

The app itself still runs fine, of course, but when it tries to communicate with AA's back end it chokes and delivers the "Please upgrade" message. There is no reason AA cannot continue to support the older OS.

No problem here. Running iOS 7.1.2 and AA app 3.7.0.3.7.0. No message prompting to upgrade. Checked in for flight fine this morning.

skunker Oct 20, 2014 11:40 am


Originally Posted by seawolf (Post 23705908)
No problem here. Running iOS 7.1.2 and AA app 3.7.0.3.7.0. No message prompting to upgrade. Checked in for flight fine this morning.

Same here.

US @ DEN Oct 20, 2014 1:26 pm

Question: Is there a way to add, not just search for, a Reservation to the app? I have several bookings where I have applied my US DM number for which I can search and view, but they do not stick under "My Flights"

If not a feature, I guess this would be a request -- I have found this a helpful feature on the UA app.

Sant Dec 12, 2014 8:16 am

iOS app bug or different source?
 
When I booked my flight, AA.com stated both the outbound and return had WiFi.

Last week, the iOS app did not show the WiFi icon for either my outbound or return flight. Today, the WiFi icon only shows for the outbound flight. My itinerary on AA.com still shows both flights have WiFi. Gate & Times only had the outbound flight.

Does the iOS app get its data from a different source than My Flights and Gate & Times pages? Is this just a bug with the app?

FlyAO2 Jan 4, 2015 9:15 am

I keep having issues where the upgrade list randomly won't show up on the app -- anyone figure out a way to get this to work?

Have tried closing app and refreshing. Even tried app on my ipad and still not showing up.

(also, I don't think you can see the list at www.aa.com either right?)

harold Jan 5, 2015 9:17 am

I just don't get the AA app. I have a flight tomorrow with a connection. At T-24 I can check in online (web) and print both boarding passes. But using the app, I can only get the first boarding pass. When I try to get the connection BP, it tells me that I have to wait until T-24 for that flight.

Am I missing something here?

As a side note I recently came over to AA from United. So far so good, but United is way ahead of AA in the app department. The United app can handle just about anything. The AA app, not so much.

kb2zrz Jan 6, 2015 10:08 am

I wonder if there are various versions of the app out there. Mine shows the upgrade list beginning at about 4 hours before the flight, and also shows the status of the inbound equipment. I have version 3.9.1.3.9.1 for iOS. It's running on an iphone 4s running iOS 8.1.2.

XLR26 Jan 6, 2015 11:25 am


Originally Posted by harold (Post 24104711)
I just don't get the AA app. I have a flight tomorrow with a connection. At T-24 I can check in online (web) and print both boarding passes. But using the app, I can only get the first boarding pass. When I try to get the connection BP, it tells me that I have to wait until T-24 for that flight.

Am I missing something here?

As a side note I recently came over to AA from United. So far so good, but United is way ahead of AA in the app department. The United app can handle just about anything. The AA app, not so much.

I'm a former UA flyer too, and the app is one of the VERY few things that I miss. UA's app is awesome...user-friendly and loads of functionality. AA's app is, let's see, what the opposite of awesome? Awful? I actually think awful would be an improvement. AA should be embarrassed. I wish they would junk it and start over.

scubamom Feb 10, 2015 12:35 pm

AA/USair flights showing differently on iphone, AA.com & USairways.com
 
I made an award reservation a month or so ago - mixed flights from Corpus Christi to Providence in October. Logged into the AA apps on my iphone and it said reservation was changed - 2nd outgoing flight different and arrived
AFTER 3rd flight departed.

Logged onto computer AA.com - says Your reservation details cannot be retrieved at this time. This may be caused by changes made to the reservation outside of AA.com

Logged onto USairways.com and the reservation is there including AA flights and it looks like nothing has changed from original reservation.

Anyone else showing conflicting info on a trip combining AA and USair flights?

Will call AA but have given it a few days and it's still all screwed up.

akcae Feb 20, 2015 1:39 pm

My first rodeo on AA in a while and trying to use the iOS app to check in. When I tap the check-in button next to my itin, it tells me I have to go to aa.com to do web check-in. Then it loads the website within the app and at the end it gives me an option to print (?) or email boarding pass PDF. Nowhere do I see an option to view the BP within the app or send it to Passbook.

Am I doing something wrong?

I'm coming over from DL and, while they finally successfully drove me away, there are may things to like about them, their mobile app being one of them.

Tracer_SEA Feb 23, 2015 12:25 pm

You should have been able to close out of the app, go back in, open your reservation and see the "Boarding Pass" link in place of "Check In"....


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