Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Aug 30, 2023, 4:28 pm
#3151
Join Date: May 2019
Posts: 41
Are others transactions with GCC posting in their AA shopping accounts? Mine have not tracked. Same browser that works for everything else, I see the visits, etc. Orders actually cleared on two separate days. But I don't see the actual transactions at AA eshopping
Aug 30, 2023, 4:35 pm
#3152
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Seeing the visit just means that you clicked the link on the portal; it doesn't imply any communication between the portal and the site. You will see it no matter what.
Standard advice is to get a "clean" browser (no add-ons installed, and not Safari) that you don't use for anything else, and use it for this. The fact that your current setup works for some merchants doesn't mean that it will work for all of them, because there are different ways to do tracking.
Aug 30, 2023, 4:38 pm
#3153
Join Date: Oct 2022
Location: Sub Carolina
Programs: AC, AA, TK, OW Emerald
Posts: 1,338
I had the same problem. GC purchases made with the same browser and settings as used for other stores didn’t track. After switching to Chrome incognito mode, purchases started to track properly.
Aug 30, 2023, 4:48 pm
#3154
Join Date: Aug 2023
Posts: 14
Yes, they all track within hours and post within 2-3 days for me.
Seeing the visit just means that you clicked the link on the portal; it doesn't imply any communication between the portal and the site. You will see it no matter what.
Standard advice is to get a "clean" browser (no add-ons installed, and not Safari) that you don't use for anything else, and use it for this. The fact that your current setup works for some merchants doesn't mean that it will work for all of them, because there are different ways to do tracking.
Seeing the visit just means that you clicked the link on the portal; it doesn't imply any communication between the portal and the site. You will see it no matter what.
Standard advice is to get a "clean" browser (no add-ons installed, and not Safari) that you don't use for anything else, and use it for this. The fact that your current setup works for some merchants doesn't mean that it will work for all of them, because there are different ways to do tracking.
Aug 30, 2023, 4:52 pm
#3155
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,429
Visa gift cards are very different. Visa isn’t promoting a “product” so they aren’t going to sell gc.com visa giftcards at a discount; in fact they would typically sell at a modest fee. It is the Visa gc piece I am saying is unsustainable in a vacuum.
Aug 30, 2023, 5:03 pm
#3156
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
True! But most of the gift cards they sell are branded. In other words, they are able to buy gift cards in bulk from, say, Chipotle at a significant discount and then sell to consumers at face value to make a profit even after promotions and mileage referral costs. Chipotle does this as a marketing expenditure to get more people to buy burritos from them. So this is sustainable, at least in theory.
Visa gift cards are very different. Visa isn’t promoting a “product” so they aren’t going to sell gc.com visa giftcards at a discount; in fact they would typically sell at a modest fee. It is the Visa gc piece I am saying is unsustainable in a vacuum.
Visa gift cards are very different. Visa isn’t promoting a “product” so they aren’t going to sell gc.com visa giftcards at a discount; in fact they would typically sell at a modest fee. It is the Visa gc piece I am saying is unsustainable in a vacuum.
Selling them at a 10% discount obviously is not sustainable but that's a sale with a very limited quantity, that "sold out" after a couple of days despite the sale period being advertised a being about 10 days. It's just a marketing expense.
I'm sure that they get the cards at a slight discount to face value, and there is an activation fee on top of that, so I have no doubt that these are profitable for them.
The branded gift cards are probably more profitable, but I doubt that they make up a large portion of their sales. Most people know that you can get branded GCs at a steep discount (particularly for restaurants). I just recently bought 2x$50 for Red Robin for $75 from Costco (regular price is $80 but there was a $5 discount for a couple of days). And Costco is still making profit from that ... I can't imagine what their cost is. Half of face value?
Aug 30, 2023, 5:05 pm
#3157
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
Aug 30, 2023, 6:38 pm
#3158
Join Date: Jun 2016
Location: SNA; LAX; KUL
Posts: 434
Tried just now, looks like EOS10OFF and EOSSAVE is not working, got the message the "promotion is not active currently"
Aug 30, 2023, 6:44 pm
#3159
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
If you go to "promos" from the main page you'll see it at the bottom of the list, marked "sold out"
Aug 30, 2023, 7:05 pm
#3160
Join Date: Jun 2016
Location: SNA; LAX; KUL
Posts: 434
Thanks. Looks like I snooze I lose. Only bought $300 but was slow in the follow up.
Aug 30, 2023, 7:46 pm
#3161
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Visa eGift (under brands on giftcards.com) is back. 1% back in store credit and works with Google wallet. And my order didn't get cancelled.
Edit: well this is new. When I go to get the card it says "cvv2 error*" in red letters under cvv2.
My health insurance premiums don't require a security code for some reason (even though they run as debit) so I can (hopefully) still drain the card, but this would stop me from adding it to Google wallet or using it on a lot of places online.
Edit: well this is new. When I go to get the card it says "cvv2 error*" in red letters under cvv2.
My health insurance premiums don't require a security code for some reason (even though they run as debit) so I can (hopefully) still drain the card, but this would stop me from adding it to Google wallet or using it on a lot of places online.
Last edited by VegasGambler; Aug 30, 2023 at 7:53 pm
Aug 30, 2023, 9:40 pm
#3162
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Where I tried to get the gift card right after purchase, it did not redirect me through the screen where you active it by entering your phone number and agreeing to the terms, it sent me straight to the gift card. The CVV2 was showing the error.
I went through the flow again and this time it led me through the normal activation screen, and then gave me the gift card with all the information.
The account number and expiration were unchanged; the CVV2 was just correctly filled in So don't panic if this happens to you (and I would not waste time trying to call giftcardmall; I could not figure out a way through their automated phone tree to talk to a human, and you can't do much without entering a CVV2). They don't seem to have anything invested in customer service.
Aug 31, 2023, 5:28 am
#3163
Join Date: Aug 2023
Posts: 25
The site does seem a bit glitchy…i have a few $100 virtual gift cards left and today when i click “redeem” i get an error code and can’t get to the card info. This shows up on a white screen. Hopefully it resolves itself.
{"errorCode":"502","message":"com.bhn.general.serv ice.error"}
{"errorCode":"502","message":"com.bhn.general.serv ice.error"}
Aug 31, 2023, 6:37 am
#3164
Join Date: Oct 2022
Location: Sub Carolina
Programs: AC, AA, TK, OW Emerald
Posts: 1,338
Same for me. Was working for a few of my giftcards.com purchases last week, but on the last few from giftcards.com they have not tracked at all. It has been a few days. Nothing has changed.
So what is the suggested resolution. How many days should I wait until contacting Cartera?
So what is the suggested resolution. How many days should I wait until contacting Cartera?
Aug 31, 2023, 7:00 am
#3165
Join Date: Aug 2013
Posts: 1,710
Edit: To add for clarity all the issues I am talking about above are related to the use of physical V/MC gift cards at brick and mortar locations. I am not aware of any specific issues with online usage.