Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
#706
Join Date: Apr 2011
Posts: 464
Via SmilyMiles, I made a Winc wine purchase in December that should have netted me 1k miles + 5k bonus for 6k miles total. I had to chase Simplymiles for the additional 5k, but they eventually added them,
My SimplyMiles account shows two postings for the purchase date (Dec 14) totaling 6k, but now after all of this time, my AAdvantage account only ever received 1k miles.
SimplyMiles is showing the correct 6k miles earned, but AA does not see them. Any idea what to do? Both sides are saying it's the other's issue. Thanks
My SimplyMiles account shows two postings for the purchase date (Dec 14) totaling 6k, but now after all of this time, my AAdvantage account only ever received 1k miles.
SimplyMiles is showing the correct 6k miles earned, but AA does not see them. Any idea what to do? Both sides are saying it's the other's issue. Thanks
#707
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,389
I have the same issue. SimplyMiles promised to have the missing miles added to my AAdvantage account within 7 business days which have just passed. I just sent them another email.
#708
Join Date: Mar 2021
Posts: 237
I’ve had a couple miles from the shopping portal be stuck in pending for the past couple days, normally once they go into the pending, they hit my AA the next night. I was expecting to have seen those miles morning, but nothing. Has anyone received miles today? What time do they normally post? Is it normal for a delay after hitting pending?
#709
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,669
All miles hit the account in the middle of the night I believe, somewhere between 3-6am EST. I did receive miles from Simplymiles this morining, but I think the AA shopping portal does not post miles on the weekends.
#710
Join Date: Mar 2021
Posts: 237
Ahh thanks. Yeah I got my miles for my credit card this morning also, was just curious if there was something else going, also the set of miles I'm waiting on is for a big purchase, so not sure if that played a part. I hope it's just because of the weekend, as I've been waiting a while for the miles to post.
#711
Join Date: Jan 2013
Location: California
Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 1,008
I’ve had a couple miles from the shopping portal be stuck in pending for the past couple days, normally once they go into the pending, they hit my AA the next night. I was expecting to have seen those miles morning, but nothing. Has anyone received miles today? What time do they normally post? Is it normal for a delay after hitting pending?
The ledger on eShopping.com with "pending" and "confirmed status on the right can be hit or miss.
Have had pending get to AA.com before they go confirmed.
Have had confirmed transactions take an extra 2 days to show up on AA.com.
#712
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I have found that when you get the email from the site - subject: "You have earned miles through AAdvantage eShopping" w/ the vendor and $ amount listed .... that they usually post to AA.com in the next 24 hours, very rarely no more than 48 hours. I get that email around 5:15pm PT every time (must be a system ran email program?) and by the next morning ~6am they are usually posted to AA.
#713
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,516
#714
Join Date: Nov 2013
Location: DFW
Programs: AA EXP, Marriott Titanium
Posts: 515
Placed two Lenovo orders back in March, and one to Backcountry. None tracked - but after the 15 days I requested miles and then one Lenovo order tracked. I reached back out on the others and received this response:
"Thank you for your reply, I apologize for the delay in getting back to you.
These merchants have concluded their research on your transactions and have notified us that these orders are not eligible for rewards.
Merchants pay commissions to us and we convert that commission into rewards that we credit to your account. Both merchants (Lenovo and Backcountry) have indicated that commissions for order # XXXXX and order # XXXXX were payable to another party or parties outside of our network"
I have replied back letting them know this is ridiculous - I placed the two Lenovo orders within 4 mins of each other and started back from the portal before the second order. Anyone had this happen and had luck?
"Thank you for your reply, I apologize for the delay in getting back to you.
These merchants have concluded their research on your transactions and have notified us that these orders are not eligible for rewards.
Merchants pay commissions to us and we convert that commission into rewards that we credit to your account. Both merchants (Lenovo and Backcountry) have indicated that commissions for order # XXXXX and order # XXXXX were payable to another party or parties outside of our network"
I have replied back letting them know this is ridiculous - I placed the two Lenovo orders within 4 mins of each other and started back from the portal before the second order. Anyone had this happen and had luck?
#715
Join Date: Jan 2022
Posts: 192
If you have an AA Citicard you can stack the Sunbasket food delivery offer with the AA shopping portal and get 3700LP for about $30 and the food is acceptable quality.
Click the link below to activate your discount first
https://online.citi.com/US/ag/merchantoffers
Click the link below to activate your discount first
https://online.citi.com/US/ag/merchantoffers
#716
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
Merchants pay commissions to us and we convert that commission into rewards that we credit to your account. Both merchants (Lenovo and Backcountry) have indicated that commissions for order # XXXXX and order # XXXXX were payable to another party or parties outside of our network"
I have replied back letting them know this is ridiculous - I placed the two Lenovo orders within 4 mins of each other and started back from the portal before the second order. Anyone had this happen and had luck?
I have replied back letting them know this is ridiculous - I placed the two Lenovo orders within 4 mins of each other and started back from the portal before the second order. Anyone had this happen and had luck?
#717
Join Date: Feb 2014
Location: Florida
Programs: Hilton Diamond, Marriott Titanium, Delta Diamond, Hyatt Globalist, AA Executive Platinum
Posts: 241
If you have an AA Citicard you can stack the Sunbasket food delivery offer with the AA shopping portal and get 3700LP for about $30 and the food is acceptable quality.
Click the link below to activate your discount first
https://online.citi.com/US/ag/merchantoffers
Click the link below to activate your discount first
https://online.citi.com/US/ag/merchantoffers
#718
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,947
#719
Join Date: Dec 2003
Location: Washington, DC
Programs: Hyatt Globalist, AA Executive Platinum
Posts: 1,932
If you have an AA Citicard you can stack the Sunbasket food delivery offer with the AA shopping portal and get 3700LP for about $30 and the food is acceptable quality.
Click the link below to activate your discount first
https://online.citi.com/US/ag/merchantoffers
Click the link below to activate your discount first
https://online.citi.com/US/ag/merchantoffers
#720
Join Date: Mar 2021
Posts: 237
Still not got my AA miles from Thursday. Was wondering if anyone got any points from the shopping portal this morning.