Placed two Lenovo orders back in March, and one to Backcountry. None tracked - but after the 15 days I requested miles and then one Lenovo order tracked. I reached back out on the others and received this response:

"Thank you for your reply, I apologize for the delay in getting back to you.

These merchants have concluded their research on your transactions and have notified us that these orders are not eligible for rewards.

Merchants pay commissions to us and we convert that commission into rewards that we credit to your account. Both merchants (Lenovo and Backcountry) have indicated that commissions for order # XXXXX and order # XXXXX were payable to another party or parties outside of our network"

I have replied back letting them know this is ridiculous - I placed the two Lenovo orders within 4 mins of each other and started back from the portal before the second order. Anyone had this happen and had luck?