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Old May 8, 2022 | 8:27 pm
  #716  
thatmikereed
 
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
Originally Posted by britishcanuck
Merchants pay commissions to us and we convert that commission into rewards that we credit to your account. Both merchants (Lenovo and Backcountry) have indicated that commissions for order # XXXXX and order # XXXXX were payable to another party or parties outside of our network"

I have replied back letting them know this is ridiculous - I placed the two Lenovo orders within 4 mins of each other and started back from the portal before the second order. Anyone had this happen and had luck?
Yes. Different merchants, but I replied with a request for documentation of which other programs were credited. Several days later I received notice they would be crediting to AA.
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