Theft: items stolen from AA checked baggage / luggage (consolidated)
May 28, 2011, 1:51 pm
#106
Join Date: Dec 2004
Programs: Most....Four elite air/ Three hotel elites - UA MillionMiler - DL RWT alum
Posts: 1,257
flew DSM-DFW on AA and DFW-LHR-HAM on BA yesterday and arrived in HAM today.
Bought a Bose QC15 headphone for around $ 320 incl. taxes @ Best Buy and put it into my checked bad. Was supposed to be a birthday present for my wife.
When I got home, I realized that the headphone was gone.
What would you do ? send a complaint to AA or TSA or to ?????
Appreciate any advise
Thanks
Volker
May 28, 2011, 2:32 pm
#107
Join Date: Mar 2011
Location: Las Vegas
Programs: AA Platinum
Posts: 6
I Flew GIG-MIA-LAS Last January, Got home and threw my Bag in my room slept and went to work the next morning. Got home and found my Camcorder and case were missing. Called AA and since I did not "Discover and report" in a reasonable time they only took a pilfering report on the phone and I never heard back. The phone agent did say the Rio De Janeiro Airport has had theft problems lately. Since then all valuables and electronics are in the carry-on.
May 10, 2013, 9:57 pm
#108
Suspended
Join Date: Mar 2010
Posts: 1,797
The TSA is horrible and has created a process where baggage theft seems to be the acceptable norm.
May 14, 2013, 8:48 pm
#109
Join Date: Dec 2009
Programs: SPG 100 Plat, AA Plat, SWA, Avis Pref., Hertz GLD
Posts: 122
So I just had several items stolen out of my checked bag flying from LGA-DFW! My sunglasses were actually removed from its case and all I found was an empty case in my suitcase. They also stole a new polo shirt, new shoes, and a bag full of pralines that were meant to be gifts. All in all, over $300 worth of brand new stuff. I'm bummed, to say the least.
I called AA and they told me "sorry, not our responsibility - try the airport". So what do I do now? I don't even know who to contact?
I filed a claim with my Amex, on which I purchased all these items on. But we'll see what happens.
I called AA and they told me "sorry, not our responsibility - try the airport". So what do I do now? I don't even know who to contact?
I filed a claim with my Amex, on which I purchased all these items on. But we'll see what happens.
May 14, 2013, 8:52 pm
#110
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
So I just had several items stolen out of my checked bag flying from LGA-DFW! My sunglasses were actually removed from its case and all I found was an empty case in my suitcase. They also stole a new polo shirt, new shoes, and a bag full of pralines that were meant to be gifts. All in all, over $300 worth of brand new stuff. I'm bummed, to say the least.
I called AA and they told me "sorry, not our responsibility - try the airport". So what do I do now? I don't even know who to contact?
I filed a claim with my Amex, on which I purchased all these items on. But we'll see what happens.
I called AA and they told me "sorry, not our responsibility - try the airport". So what do I do now? I don't even know who to contact?
I filed a claim with my Amex, on which I purchased all these items on. But we'll see what happens.
May 14, 2013, 9:08 pm
#111
Join Date: Dec 2009
Programs: SPG 100 Plat, AA Plat, SWA, Avis Pref., Hertz GLD
Posts: 122
May 14, 2013, 9:24 pm
#113
Join Date: Dec 2009
Programs: SPG 100 Plat, AA Plat, SWA, Avis Pref., Hertz GLD
Posts: 122
May 14, 2013, 11:32 pm
#114
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
Wow, I can't believe people are still check bags (with valuables inside)... at least these people should use a non-TSA lock to secure the bag?? If TSA is going to open the bag, it will tell you when you hand if over (you must wait there until they give you the "not opening it, you're free to go to your gate") and give you the opportunity to again lock it before it's sent to the flight.
I don't see the surprise - if one checks one's bag, expect items to be stolen (or bags to be delayed/lost/ruined/soiled/broken). it might not be right, it might not be in the contract, but it should be expected, no matter what the airline tells one.
I don't see the surprise - if one checks one's bag, expect items to be stolen (or bags to be delayed/lost/ruined/soiled/broken). it might not be right, it might not be in the contract, but it should be expected, no matter what the airline tells one.
May 15, 2013, 2:15 am
#115
Join Date: Jul 2002
Location: Redding, CT
Posts: 604
May 15, 2013, 2:41 am
#116
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
Your assumed correlation of my attitude on life and air travel is greatly over-estimated 
And truthfully, every time my flight is delayed/cancelled, I actually do say to myself "at least trip I don't have a wedding/concert/game/event/cruise timed immediately upon my originally scheduled arrival, as is often the case".
And truthfully, every time my flight is delayed/cancelled, I actually do say to myself "at least trip I don't have a wedding/concert/game/event/cruise timed immediately upon my originally scheduled arrival, as is often the case".
May 15, 2013, 6:36 am
#117
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,193
Flying ORD-BRU on Apr 24, I stuck my windbreaker (decent quality, not fabulous) into my checked luggage so as not to have to carry it on the plane.
Gone upon arrival.
Idiots ignored the beer I was taking over to trade, worth much more than the jacket.
Gone upon arrival.
Idiots ignored the beer I was taking over to trade, worth much more than the jacket.
May 16, 2013, 11:40 am
#119
Join Date: Mar 2013
Location: One hour from major airport
Programs: United silver, American Platinum, Marriott platinum, Starwood Gold, Hertz gold, Avis First
Posts: 72
Wow, I can't believe people are still check bags (with valuables inside)... at least these people should use a non-TSA lock to secure the bag?? If TSA is going to open the bag, it will tell you when you hand if over (you must wait there until they give you the "not opening it, you're free to go to your gate") and give you the opportunity to again lock it before it's sent to the flight.
I don't see the surprise - if one checks one's bag, expect items to be stolen (or bags to be delayed/lost/ruined/soiled/broken). it might not be right, it might not be in the contract, but it should be expected, no matter what the airline tells one.
I don't see the surprise - if one checks one's bag, expect items to be stolen (or bags to be delayed/lost/ruined/soiled/broken). it might not be right, it might not be in the contract, but it should be expected, no matter what the airline tells one.
For added bonus points, buy a non-TSA lock and enjoy as it will be cut off because liquids will be enough to trigger suspicion.
For the record, I suffered no loss or breakage of the wine I brought home, although I was concerned about getting a bunch of clothes soaked in grape juice when I got back.
May 16, 2013, 7:59 pm
#120
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
Here's a fun exercise for you. Live in a state that doesn't allow booze shipments. Go to Napa. Buy wine from the good, small local producers. Then try to get it home without checking a bag - carry on for example.
For added bonus points, buy a non-TSA lock and enjoy as it will be cut off because liquids will be enough to trigger suspicion.
For the record, I suffered no loss or breakage of the wine I brought home, although I was concerned about getting a bunch of clothes soaked in grape juice when I got back.
For added bonus points, buy a non-TSA lock and enjoy as it will be cut off because liquids will be enough to trigger suspicion.
For the record, I suffered no loss or breakage of the wine I brought home, although I was concerned about getting a bunch of clothes soaked in grape juice when I got back.
Driving an hour each way to Wyoming just to buy liquor is sucks.