Feb 20, 2013, 5:55 pm
Last edit by: JDiver
MODERATOR GUIDEPOST. Wikipost instructions: signed in members can minimize or maximize Wikipost by clicking on [-] or [+] box upper right of post; moderators can edit this Wikipost.
Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
2013 Questions about, guide to, and listing of, compensation (consolidated)
May 1, 2013, 3:02 pm
#196
Join Date: Oct 2005
Location: BOS
Programs: Recovering AA flyer, LT PLT 2.6 MM
Posts: 1,543
Date: April 26 2013
AAdvantage Status: EXP
Fare class: Various coach fares
What happened: AA blew up my itinerary, got me cancelled on BA138 BOM-LHR, couldn't fix it. (And previous contact for which I had declined compenstation) Link: http://www.flyertalk.com/forum/ameri...ery-flyer.html
Compensation: 40,000 miles
AAdvantage Status: EXP
Fare class: Various coach fares
What happened: AA blew up my itinerary, got me cancelled on BA138 BOM-LHR, couldn't fix it. (And previous contact for which I had declined compenstation) Link: http://www.flyertalk.com/forum/ameri...ery-flyer.html
Compensation: 40,000 miles
Last edited by sinanju; May 1, 2013 at 4:17 pm
May 1, 2013, 7:16 pm
#197
Join Date: Mar 2003
Location: NJ, USA
Programs: AA EXP, Marriot Silver, Hertz #1Gold
Posts: 80
Date: April 13 2013
AAdvantage Status: EXP
Fare class: Cheap fare to C via eVIP
What happened: LAX-NRT (777), IFE was nonfunctional.
Compensation: 6,000 miles
AAdvantage Status: EXP
Fare class: Cheap fare to C via eVIP
What happened: LAX-NRT (777), IFE was nonfunctional.
Compensation: 6,000 miles
May 1, 2013, 10:03 pm
#198
Join Date: Dec 2006
Location: ORD
Programs: AA EXP & million miler
Posts: 3,992
Reasonable to expect/ask for compensation?
Me: EXP
Plan: April 30, 8:10 pm scheduled EYW - MIA on Eagle connecting to 10:05 pm MIA - ORD.
Checked a few websites when first EYW-MIA delay was posted (around 7 pm) and storms had passed through MIA around noon and were gone by ~2:30 pm. Weather from then on was perfect. At 7 pm FAA site showed no MIA delays, FlightAware indicated about 20% flights "severely delayed". Inbound eagle MIA-EYW delayed several times, GA said gates were filled at MIA. Eventually made it to MIA at 10:00 and five us bolted for D1 to find doors closed and MIA-ORD pushing back (kinda pisses me off since they knew we were in the building and on the way).
At EYW I had EXP desk protect me on next flight MIA-ORD which was 1:40 pm flight the next day. They also said don't bother waiting in line looking for hotel voucher, just send the bill into Customer Service. Spent the night at the Marriott
Guess my question is, what's a reasonable course of action in this case? Anyone ever send in a hotel bill as the EXP desk suggested?
Plan: April 30, 8:10 pm scheduled EYW - MIA on Eagle connecting to 10:05 pm MIA - ORD.
Checked a few websites when first EYW-MIA delay was posted (around 7 pm) and storms had passed through MIA around noon and were gone by ~2:30 pm. Weather from then on was perfect. At 7 pm FAA site showed no MIA delays, FlightAware indicated about 20% flights "severely delayed". Inbound eagle MIA-EYW delayed several times, GA said gates were filled at MIA. Eventually made it to MIA at 10:00 and five us bolted for D1 to find doors closed and MIA-ORD pushing back (kinda pisses me off since they knew we were in the building and on the way).
At EYW I had EXP desk protect me on next flight MIA-ORD which was 1:40 pm flight the next day. They also said don't bother waiting in line looking for hotel voucher, just send the bill into Customer Service. Spent the night at the Marriott
Guess my question is, what's a reasonable course of action in this case? Anyone ever send in a hotel bill as the EXP desk suggested?
May 9, 2013, 3:17 pm
#199
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,558
I was wondering if AAdvantage had changed from giving miles to vouchers, but I guess it depends on the problem.
Last month, my partner and I were headed to ITO, via DFW and HNL. The flight from DFW was delayed a couple of hours and we missed our connection, the last of the night, a codeshare flight on HA. Strangely, when we arrived in HNL, they had arranged a flight for the next a.m. and hotel and breakfast partners for my partner (platinum), but not me (EXP). We finally got all that straightened out and had no further issues, except, as a good little soldier, I waited for two weeks to see if the final leg's miles would post. They never did (probably because the HA flight was not codeshare), so I filled out the form and noted in the comments that we had forfeited a pre-paid hotel night on the Big Island. A couple of days later, the mileage was credited and they said they were forwarding the missed hotel issue concern to another department.
Imagine my surprise when my partner received a $350 eVoucher and I (who had filled out the form and am the EXP), heard nothing. A couple days later, I filled out the form again and asked why. Today, I received a $350 voucher, as well. I thought I might get a little more as I had to complain twice and was dissed, but beggars can't be choosers.
Last month, my partner and I were headed to ITO, via DFW and HNL. The flight from DFW was delayed a couple of hours and we missed our connection, the last of the night, a codeshare flight on HA. Strangely, when we arrived in HNL, they had arranged a flight for the next a.m. and hotel and breakfast partners for my partner (platinum), but not me (EXP). We finally got all that straightened out and had no further issues, except, as a good little soldier, I waited for two weeks to see if the final leg's miles would post. They never did (probably because the HA flight was not codeshare), so I filled out the form and noted in the comments that we had forfeited a pre-paid hotel night on the Big Island. A couple of days later, the mileage was credited and they said they were forwarding the missed hotel issue concern to another department.
Imagine my surprise when my partner received a $350 eVoucher and I (who had filled out the form and am the EXP), heard nothing. A couple days later, I filled out the form again and asked why. Today, I received a $350 voucher, as well. I thought I might get a little more as I had to complain twice and was dissed, but beggars can't be choosers.
May 9, 2013, 3:29 pm
#200
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,558
On the same trip as I described above, but on the trip home last week, on a leg from HNL to LAX, I was in First Class. Dinner was served and when it arrived, the black linen that they use to put on the tray as a table cloth had several grease stains and what looked like congealed food - pretty unappetizing. I was traveling alone, but the person sitting next to me, had the same stains on her linen. I took pictures and have offered to send them to customer service, as the complaint form doesn't allow for attachments. I sent the pics to a couple of AAdvantage members who are FTers and asked what they thought. One said, "OMG, disgusting." The other said, "I would have thrown up." I'm still waiting to hear from them (other than the standard automated response). Thoughts?
May 11, 2013, 11:43 am
#201
Join Date: Feb 2011
Location: PDX/BRU
Posts: 40
I was wondering if AAdvantage had changed from giving miles to vouchers, but I guess it depends on the problem.
Last month, my partner and I were headed to ITO, via DFW and HNL. The flight from DFW was delayed a couple of hours and we missed our connection, the last of the night, a codeshare flight on HA. Strangely, when we arrived in HNL, they had arranged a flight for the next a.m. and hotel and breakfast partners for my partner (platinum), but not me (EXP). We finally got all that straightened out and had no further issues, except, as a good little soldier, I waited for two weeks to see if the final leg's miles would post. They never did (probably because the HA flight was not codeshare), so I filled out the form and noted in the comments that we had forfeited a pre-paid hotel night on the Big Island. A couple of days later, the mileage was credited and they said they were forwarding the missed hotel issue concern to another department.
Imagine my surprise when my partner received a $350 eVoucher and I (who had filled out the form and am the EXP), heard nothing. A couple days later, I filled out the form again and asked why. Today, I received a $350 voucher, as well. I thought I might get a little more as I had to complain twice and was dissed, but beggars can't be choosers.
Last month, my partner and I were headed to ITO, via DFW and HNL. The flight from DFW was delayed a couple of hours and we missed our connection, the last of the night, a codeshare flight on HA. Strangely, when we arrived in HNL, they had arranged a flight for the next a.m. and hotel and breakfast partners for my partner (platinum), but not me (EXP). We finally got all that straightened out and had no further issues, except, as a good little soldier, I waited for two weeks to see if the final leg's miles would post. They never did (probably because the HA flight was not codeshare), so I filled out the form and noted in the comments that we had forfeited a pre-paid hotel night on the Big Island. A couple of days later, the mileage was credited and they said they were forwarding the missed hotel issue concern to another department.
Imagine my surprise when my partner received a $350 eVoucher and I (who had filled out the form and am the EXP), heard nothing. A couple days later, I filled out the form again and asked why. Today, I received a $350 voucher, as well. I thought I might get a little more as I had to complain twice and was dissed, but beggars can't be choosers.
May 16, 2013, 3:22 pm
#202
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,558
May 17, 2013, 7:45 am
#203
Join Date: Jun 2000
Posts: 181
Request composition for arriving the destination 24 hrs late +?
We (my wife & I) had award biz class flt (30k each) from UIO to LGA layover in MIA on 5/15. 1st leg delayed by 10.5 hrs (8:45 am to 7:15 pm, not caused by the weather), consequently the 2nd leg had to be on 5/16 after a night accommodation in MIA DoubleTree (checked in 3 am on 5/16). We selected 3:45 pm MIA to LGA flt which was the same flt as the original which arrived in LGA @ 7 pm on 5/16. We took this flt to get enough rest in MIA. But this flt had only 1 F seat so my wife took it & I took Y seat. None of the MIA – LGA flts before 3:45 pm had 2 F seats available.
Few points of complaint other than 24 hrs delay & 1 down-grade seat:
1. Rebooking in UIO took over 3 hrs in queue by 1 gate agent (should be more);
2. lunch on 5/15 was provided by Quito Hilton which was 1.5 hr bus ride o/w (should be closer to the a/p);
3. after the immigration & custom @ MIA, we waited over 1 hr for DoubleTree shuttle bus (should provide more than 1 shuttle bus).
4. there were 3 F seats available which were taken by a mother & 2 kids after flt was started (my wife told me). I did ask about F availability upon check in but was told NO, I didn’t ask @ the gate, I was in AC till the boarding started.
What should be the fair composition & the best way to claim it?
Few points of complaint other than 24 hrs delay & 1 down-grade seat:
1. Rebooking in UIO took over 3 hrs in queue by 1 gate agent (should be more);
2. lunch on 5/15 was provided by Quito Hilton which was 1.5 hr bus ride o/w (should be closer to the a/p);
3. after the immigration & custom @ MIA, we waited over 1 hr for DoubleTree shuttle bus (should provide more than 1 shuttle bus).
4. there were 3 F seats available which were taken by a mother & 2 kids after flt was started (my wife told me). I did ask about F availability upon check in but was told NO, I didn’t ask @ the gate, I was in AC till the boarding started.
What should be the fair composition & the best way to claim it?
May 17, 2013, 8:04 am
#204
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,247
Are you talking about compensation perhaps?
http://www.flyertalk.com/forum/ameri...idated-13.html
Also, reach out to AA and explain to them what happened. Keep it short, to the point and avoid dramatization.
http://www.flyertalk.com/forum/ameri...idated-13.html
Also, reach out to AA and explain to them what happened. Keep it short, to the point and avoid dramatization.
May 17, 2013, 10:00 am
#205
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
Nobody at AA will care about how far away the lunch hotel was from the airport or how long you waited for bus rides. Keep it short and to the point, something like this:
If a few thousand AAdvantage miles isn't the type of compensation you're expecting, then don't even waste your time complaining to AA, as AA ain't gonna pay you any money for the delay - as there's no legal obligation that AA cough up any cash. Your travel was delayed. Your finally arrived safely. AA let you down. And legally, AA owes you nothing for that disappointment.
Because our flight from UIO to MIA was delayed by x number of hours not caused by weather, our arrival in NYC was delayed by 24 hours and we'd like y number of miles as compensation.
May 17, 2013, 10:05 am
#206
Join Date: Jul 2006
Location: DFW, SEA and AA in between
Programs: AA-3MM-ExPLT
Posts: 1,146
This is a small station, there may not have been anybody to call. About all AA can do is call DoubleTree and tell them "we have a delay, we're routing 20 or 30 or whatever pax your way". DoubleTree may or may not have another bus, may or may not have a properly licensed driver, etc. - that would have to be addressed to them.
As for AA? They got you to your destination, provided meals and a hotel during the delay. I think about all you are entitled to is the diff between Y and J on the OW award.
Now as to what you are 'entitled' to, that's up to you.
As for AA? They got you to your destination, provided meals and a hotel during the delay. I think about all you are entitled to is the diff between Y and J on the OW award.
Now as to what you are 'entitled' to, that's up to you.
May 17, 2013, 10:11 am
#207
Join Date: Apr 2003
Location: Tulsa OK USA
Programs: AA PLT
Posts: 620
THey should give you a refund in miles for the downgrade, but that is probably all you are going to get. I have had similar experiences. It happens. If you explain your case nicely, you might also get an apology and a few more miles for the inconvenience. I would leave out the part about the hotels though as they have no control over this, and if they were covering the bill for this part, you are lucky.
May 17, 2013, 10:13 am
#208
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
May 17, 2013, 10:24 am
#209
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 7,710
In 2004 I was stranded in UIO overnight by nominally weather related delays/cancellations and also had to overnight in MIA. AA arranged both hotels and proactively deposited a fair chunk of miles (30k?) in my account, this was before I had any status.
May 17, 2013, 10:57 am
#210
Moderator: New York City and FlyerTalk Evangelist
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
We (my wife & I) had award biz class flt (30k each) from UIO to LGA layover in MIA on 5/15. 1st leg delayed by 10.5 hrs (8:45 am to 7:15 pm, not caused by the weather), consequently the 2nd leg had to be on 5/16 after a night accommodation in MIA DoubleTree (checked in 3 am on 5/16). We selected 3:45 pm MIA to LGA flt which was the same flt as the original which arrived in LGA @ 7 pm on 5/16. We took this flt to get enough rest in MIA. But this flt had only 1 F seat so my wife took it & I took Y seat. None of the MIA – LGA flts before 3:45 pm had 2 F seats available.
/Moderator