Feb 10, 2014, 2:34 pm
Last edit by: JDiver
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The rebate program (which began in April 2012) applies only to primary card holders of these cards:
It does not apply to the Citi Gold World MasterCard, Citi Executive products, or some of the Citi Business cards.
The maximum rebate for any cardholder in a single calendar year is 10,000 miles per AAdvantage account. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate.
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(lower right wiki corner)The rebate program (which began in April 2012) applies only to primary card holders of these cards:
- Citi Platinum Select AAdvantage Visa Signature
- Citi Platinum Select AAdvantage World MasterCard
- Citi Platinum Select AAdvantage World Elite MasterCard
- Citi Select AAdvantage American Express
The maximum rebate for any cardholder in a single calendar year is 10,000 miles per AAdvantage account. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate.
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ARCHIVE: Citi 10% miles back / rebate for award redemption
Feb 19, 2014, 8:25 pm
#346
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,088
I've just now started receiving 10% bonuses on redemptions. I've never received this before despite having the AAdvantage Visa (Which I never use). Recently, I switched to the Citi Hilton Reserve which I use to purchase flights, etc. I was about to call to cancel the AAdvantage card to avoid the fee, but now I'm seeing this perk and I'm wondering which card is giving me the perks.
Again, I have two Citi cards. I use the Citi Reserve Hilton for buying my flights (and awards).
Again, I have two Citi cards. I use the Citi Reserve Hilton for buying my flights (and awards).
Feb 20, 2014, 3:01 pm
#347
Join Date: Feb 2003
Location: On strike
Posts: 8,135
I spoke with an AAdvantage supervisor (after not getting much help from a new agent). He researched for me and will take the action to get the missing miles added. He indicated the software was updated in Dec.
Citibank gets a copy of the transaction, but they don't initiate it. The software does. This really is an AA software issue. Call AAdvantage and get a supervisor to talk to.
I told him that here on FT lot of people are reporting the issue.
He also indicated that the bonus points post sooner with the new software.
Citibank gets a copy of the transaction, but they don't initiate it. The software does. This really is an AA software issue. Call AAdvantage and get a supervisor to talk to.
I told him that here on FT lot of people are reporting the issue.
He also indicated that the bonus points post sooner with the new software.
Front-line CSR said she had a memo on the subject:
- Issue affected awards in Nov & Dec 2013
- She had to fill out a form (with my DOB!) to send over to Citi for research
- Process supposedly takes 5-10 days
I also spoke with a supervisor. Purpose was mostly to chew out AA for not recovering well at all from the error (which he admitted was the result of an AA software change) & failing to self-correct or notify customers. He claims the issue has been resolved for current redemptions & new rebates should again be more or less same-day.
EDIT: I forgot to add that the supervisor also claimed that AA is now actually going back on its own & IDing awards for which the rebate was never issued. (Said script is supposedly being run this week.) Make of that what you will; I'm skeptical.
Last edited by beltway; Feb 20, 2014 at 5:00 pm
Feb 21, 2014, 11:43 am
#348
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,088
Thanks for your research on this matter, beltway. I called AA CS today and, after a 10-12 min. hold, the rep. said she thought the miles would post after my flt. I told her "no" and she spent a few minutes trying to find the info she needed and finally said, "please hold while I talk to someone & see if I can get this straightened out for you." After 4 or 5 min. she came back and said, "yes, it's a known problem. I'll send a ticket to CITI. What are the last four numbers on your CITI AA card?" She was very nice and said the process could take up to 2 weeks. We'll see what happens.
I told her "no" and she spent a few minutes trying to find the info she needed and finally said, "please hold while I talk to someone & see if I can get this straightened out for you." After 4 or 5 min. she came back and said, "yes, it's a known problem. I'll send a ticket to CITI. What are the last four numbers on your CITI AA card?" She was very nice and said the process could take up to 2 weeks. We'll see what happens.
Feb 21, 2014, 3:32 pm
#349
Join Date: Aug 2011
Programs: IHG Spire Ambassador, CC Gold, Marriott Gold, HH Gold, DL PM
Posts: 526
My miles posted recently. I have not had contact with them about this issue since the one e-mail that I sent in January (standard - not us, you must contact CITI) response.
Feb 21, 2014, 6:29 pm
#350
Join Date: Dec 2011
Location: WI
Programs: A bunch
Posts: 488
So after waiting months and having my miles post earlier this month, last week they were pulled back or reversed. So it was +6750 and then a few weeks later -6750 and I have yet to see them back. I am planning on booking an award next week (in which i need those miles) and frankly I am growing tired of AA/citi's incompetence in this area!
Feb 21, 2014, 7:38 pm
#351
Join Date: Mar 2003
Location: Chicago, IL
Programs: AA
Posts: 860
I also spoke with a supervisor. Purpose was mostly to chew out AA for not recovering well at all from the error (which he admitted was the result of an AA software change) & failing to self-correct or notify customers. He claims the issue has been resolved for current redemptions & new rebates should again be more or less same-day.
EDIT: I forgot to add that the supervisor also claimed that AA is now actually going back on its own & IDing awards for which the rebate was never issued. (Said script is supposedly being run this week.) Make of that what you will; I'm skeptical.
Feb 23, 2014, 1:32 pm
#352
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA EXP 3.4MM, BAEC, UAMP, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,723
At the end of January I got both AA and Citi CS guys in a conference call, where they promised to get the rebates to me and Mrs.G.
This is for award tickets purchased from 12/4/2013 thru 1/13/2014. No rebates have been received as of today 2/23.
However, just one F award got the instant rebate of 6250 miles. Their rebate system is just weird.
This is for award tickets purchased from 12/4/2013 thru 1/13/2014. No rebates have been received as of today 2/23.
However, just one F award got the instant rebate of 6250 miles. Their rebate system is just weird.
Feb 23, 2014, 2:53 pm
#353
In memoriam
Join Date: Jan 2011
Location: LAX
Programs: AA EXP, DL PLT, UA 1P, SPG Gold
Posts: 415
This seems to be very inconsistent. As a data point, I booked an award ticket yesterday (65K miles) and see a credit of 6.5K miles together with the award redemption. First time this posted so quickly but it just points to inconsistency.
Feb 23, 2014, 3:08 pm
#354
Join Date: Feb 2003
Location: On strike
Posts: 8,135
[DATE] CITI 10% AWARD RDMPTION BONUS [AMOUNT]
Feb 23, 2014, 3:48 pm
#355
In memoriam
Join Date: Jan 2011
Location: LAX
Programs: AA EXP, DL PLT, UA 1P, SPG Gold
Posts: 415
As I mentioned, this posted immediately, at the same time as the redemption posting.
Could be a coincidence due to some kind of batch processing running on this day.
Feb 23, 2014, 4:08 pm
#356
Join Date: Feb 2003
Location: On strike
Posts: 8,135
It may be coincidence, but as I mentioned above, an AA supervisor recently told me that AA has fixed their system so that new rebates post more or less instantly.
Feb 23, 2014, 4:15 pm
#357
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
Can't say how long it took me, but I actually forgot this was a benefit. However, one day 5,000 miles just showed up in my account and I remembered why. No follow up was needed - and no emails to CS. Great benefit imo!! (when it works properly of course!)
Feb 25, 2014, 7:32 pm
#358
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
I'm not sure what to do next. I've got an email string with AAdvantage customer service that goes back several weeks, each week they promise it'll be resolved by the weekend.
I can't spend my workday on hold for 30 mins at a time to ask them to do their job, like they've promised each week for 6 weeks ... I'm at week 12 and missing two credits.
I suppose I'll just cancel the card once the renewal fee is due. If I'm still missing the credits, also complain to citicard regulators. It's a card benefit - they owe me, even if it's AA's computer programming failure.
I can't spend my workday on hold for 30 mins at a time to ask them to do their job, like they've promised each week for 6 weeks ... I'm at week 12 and missing two credits.
I suppose I'll just cancel the card once the renewal fee is due. If I'm still missing the credits, also complain to citicard regulators. It's a card benefit - they owe me, even if it's AA's computer programming failure.
Feb 26, 2014, 5:54 am
#359
Join Date: Feb 2003
Location: On strike
Posts: 8,135
I'm not sure what to do next. I've got an email string with AAdvantage customer service that goes back several weeks, each week they promise it'll be resolved by the weekend.
I can't spend my workday on hold for 30 mins at a time to ask them to do their job, like they've promised each week for 6 weeks ... I'm at week 12 and missing two credits.
I suppose I'll just cancel the card once the renewal fee is due. If I'm still missing the credits, also complain to citicard regulators. It's a card benefit - they owe me, even if it's AA's computer programming failure.
I can't spend my workday on hold for 30 mins at a time to ask them to do their job, like they've promised each week for 6 weeks ... I'm at week 12 and missing two credits.
I suppose I'll just cancel the card once the renewal fee is due. If I'm still missing the credits, also complain to citicard regulators. It's a card benefit - they owe me, even if it's AA's computer programming failure.
Feb 26, 2014, 11:16 am
#360
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,204
11/03/13 CITI 10% AWARD RDMPTION BONUS 10,000 0 10,000
11/03/13 ZM62X5C JAPAN FIRST OW TKT -62,500 0 -62,500
11/03/13 ZM62X5C JAPAN FIRST OW TKT -62,500 0 -62,500
Now it says:
02/11/14 UP50A NA-EUR BUS OW TKT 0 5,000 5,000
02/11/14 UP50A NA-EUR BUS OW TKT -50,000 0 -50,000
02/11/14 UP50A NA-EUR BUS OW TKT -50,000 0 -50,000
As you can see the wording, for me, changed. While it only shows one line item of +5,000, my total mileage did go up 10,000:
ENDING BALANCE 41,434
Starting Balance 46,434
Total Miles Posted 0 0 0
ENDING BALANCE 46,434
There's 5,000 miles that are in my account by have no line item explanation. I bet that 2/11 date of 5,000 miles will eventually show a full 10K being returned as it should.