Flight attendants union file a grievance over AA's F turndown service
Sep 2, 2011, 3:57 pm
#2
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Only in America...
Sep 2, 2011, 4:00 pm
#3
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doesn't sound that unreasonable to me; if their workload has been increased with additional new duties but the staffing was not increased, then it warrants some kind of examination and training. and then if the mgmt went ahead with the change before the examination and training period was over, then I think I would also be a little bent out of shape. it is typical of labor/mgmt mistrust: both sides think of the other "if you give them an inch, they'll take a mile".
Sep 2, 2011, 4:04 pm
#4
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APFA cautioned them that more research needed to be done to ensure this was not going to cause an unreasonable workload for the Flight Attendants
Can someone explain exactly what this "turndown service" entails? Just what are they being asked to do to these passengers that might create an unreasonable workload? lol
Can someone explain exactly what this "turndown service" entails? Just what are they being asked to do to these passengers that might create an unreasonable workload? lol
Sep 2, 2011, 4:19 pm
#5
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The turndown service are things like giving pajamas in F which there are threads about.
Most of the time, AA FAs are just sitting down either chatting loudly or reading.
Most of the time, AA FAs are just sitting down either chatting loudly or reading.
Sep 2, 2011, 4:30 pm
#6
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So let me get this clear...
they're filing a grievance because handing out pyjamas and putting a sheets on a bed is possibly an unreasonable workload? You've got to be kidding me. This is ridiculous. Then again, this is America...
they're filing a grievance because handing out pyjamas and putting a sheets on a bed is possibly an unreasonable workload? You've got to be kidding me. This is ridiculous. Then again, this is America...
Sep 2, 2011, 4:34 pm
#7
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This attitude is what comes on when you hear announcements in flights saying from the FAs saying "we are primarily here for your safety". Perhaps they feel that wasting their time providing services impacts their ability to keep everyone safe.
Sep 2, 2011, 4:35 pm
#8
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Sep 2, 2011, 4:36 pm
#9
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Instead of working with AA teh APFA files a grievance. I guess I can't take the APFA seriously as they voting for the worst governor ever right now. What kind of organization posts legitimate issues while losing credibility for having pointless headlines that their members may not support.
I wonder how many FAs really think a grievance should have been filed?
Sep 2, 2011, 4:53 pm
#10
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And by saying that we're interfering with their ability to provide us safety they actually mean that doing this will cut into their Us Weekly reading time.
Sep 2, 2011, 5:07 pm
#11
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I think what the FAs are saying is that this extra service requirement violates the 2003 arbitration agreement over staff and service levels, wherein they eliminated some services rather than add an FA, and AA had presumably agreed to not increase service levels.
Essentially, FAs are stating the new turndown services of making up a bed with bed pad, pillow and duvet in the 777 cabin were unilaterally imposed and constitute a violation of that 777 agreement.
I am not taking a position or advocating one way or another, it's just how it has been explained to me.
MODERATOR NOTE: Given the occasionally controversial nature of this topic and previous issues reflecting high emotionality, allow me to issue a reminder we will not tolerate personal or group attacks, or post material that should be in OMNI or OMNI P/R. Thank you for everyone's cooperation and good sense.
Originally Posted by APFA
This week American announced their new ‘Turn Down’ service on international flights. When briefed by the company APFA cautioned them that more research needed to be done to ensure this was not going to cause an unreasonable workload for the Flight Attendants, and not in violation of the 777 agreement. The company has chosen to move forward. Therefore, we will be filing a Presidential Grievance and compiling information from the field concerning this service.
I am not taking a position or advocating one way or another, it's just how it has been explained to me.
MODERATOR NOTE: Given the occasionally controversial nature of this topic and previous issues reflecting high emotionality, allow me to issue a reminder we will not tolerate personal or group attacks, or post material that should be in OMNI or OMNI P/R. Thank you for everyone's cooperation and good sense.
Sep 2, 2011, 5:08 pm
#12
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doesn't sound that unreasonable to me; if their workload has been increased with additional new duties but the staffing was not increased, then it warrants some kind of examination and training. and then if the mgmt went ahead with the change before the examination and training period was over, then I think I would also be a little bent out of shape. it is typical of labor/mgmt mistrust: both sides think of the other "if you give them an inch, they'll take a mile".
Sep 2, 2011, 6:01 pm
#13
Join Date: Oct 2002
Posts: 1,701
"unreasonable workload for the Flight Attendants"
Safety first - of course. But these are what, 6-9 hour flights. And I am guessing that the make-up and tear down of these amenities for PAX will take what -- 2 FAs maybe 15 minutes? Give me a break.
I guess the FAs are determined to provide consistency -- consistently sub par service.
Did they complain when they started handing out the personal video devices? or Bose headsets? or the sparkling water before landing?
Another one for the books....
Safety first - of course. But these are what, 6-9 hour flights. And I am guessing that the make-up and tear down of these amenities for PAX will take what -- 2 FAs maybe 15 minutes? Give me a break.
I guess the FAs are determined to provide consistency -- consistently sub par service.
Did they complain when they started handing out the personal video devices? or Bose headsets? or the sparkling water before landing?
Another one for the books....
Sep 2, 2011, 6:09 pm
#14
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Wow.
I read the linked feedback form on the site too. I found this question particularly interesting: "Were there lines for the lav when pax changed into/out of pajamas"
There are sometimes lines when the meal service ends too. Should those be cut for safety reasons? The glasses are sharp if broken too.
I too would really be interested in how many FAs think APFA filing a grievance on this is good versus bad versus indifferent.
I read the linked feedback form on the site too. I found this question particularly interesting: "Were there lines for the lav when pax changed into/out of pajamas"
There are sometimes lines when the meal service ends too. Should those be cut for safety reasons? The glasses are sharp if broken too.
I too would really be interested in how many FAs think APFA filing a grievance on this is good versus bad versus indifferent.
Sep 2, 2011, 6:10 pm
#15
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They even created a survey form:
Last edited by JDiver; Sep 2, 2011 at 7:40 pm Reason: redact hidden link