Turnaround time for checked bag damage claim?
Jan 1, 2023, 3:43 pm
#1
Original Poster
Join Date: Dec 2009
Posts: 144
Turnaround time for checked bag damage claim?
Anyone know what the expected turnaround time is of a checked bag damage claim? I got an email confirming submission of my claim with ANA a month ago, but haven't heard anything since then. I also don't know who I can contact to get an update on the status of the claim. And I can't proceed with my claim on my Amex Platinum card until I get a disposition of my claim with ANA.
Thank you!
Thank you!
Jan 1, 2023, 9:37 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Anyone know what the expected turnaround time is of a checked bag damage claim? I got an email confirming submission of my claim with ANA a month ago, but haven't heard anything since then. I also don't know who I can contact to get an update on the status of the claim. And I can't proceed with my claim on my Amex Platinum card until I get a disposition of my claim with ANA.
Thank you!
Thank you!
You should have received a bagage irregularity report, and that would normally have contact details for the luggage management services.
What airport did you file the report at?
Jan 2, 2023, 1:41 am
#3
Original Poster
Join Date: Dec 2009
Posts: 144
It’s actually my wife’s bag. We filed the claim a couple days after she landed in KUL because she had an itinerary from hell and the last thing she wanted to do was try to find an ANA rep to go bug about the bag after traveling for 30+ hours straight (SEA-NRT-SIN-KUL). We filled out the form here (https://www.ana.co.jp/en/us/travel-i...n/damage-lost/) and got a claim number and confirmation email which states “We have accepted your application of damaged baggage inquiry. After confirming the contents, we will contact you by phone or email regarding the availability of compensation.
But we haven’t received an email or phone call since we filed that claim a month ago.
But we haven’t received an email or phone call since we filed that claim a month ago.
Jan 2, 2023, 7:10 am
#4
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Join Date: Jul 2011
Location: Tokyo
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It’s actually my wife’s bag. We filed the claim a couple days after she landed in KUL because she had an itinerary from hell and the last thing she wanted to do was try to find an ANA rep to go bug about the bag after traveling for 30+ hours straight (SEA-NRT-SIN-KUL). We filled out the form here (https://www.ana.co.jp/en/us/travel-i...n/damage-lost/) and got a claim number and confirmation email which states “We have accepted your application of damaged baggage inquiry. After confirming the contents, we will contact you by phone or email regarding the availability of compensation.
But we haven’t received an email or phone call since we filed that claim a month ago.
But we haven’t received an email or phone call since we filed that claim a month ago.
It is never a great idea to skip this in airport upon arrival, provided of course that you notice the damage in the airport.
You should try to find a phone number to the ANA station in Kuala Lumpur, to get the case moved in the right direction. It is probably more than a bit late to file with SQ, as should have been the case, but hopefully NH can manage the case, and get it guided in the right flows.
Jan 2, 2023, 10:43 am
#5
Original Poster
Join Date: Dec 2009
Posts: 144
The one wrinkle is the the SIN-KUL leg wasn’t on the original itinerary. Her flight was late leaving SEA which caused her to miss her connection in NRT. Once she touched down in NRT an agent basically shoved boarding passes to SIN and then KUL in her hand, said “here are your new flights, the one to SIN is leaving in 15 min, run that way to the gate” and then went off to help another customer.
I don’t know that she would even have a 6-digit confirmation number I could reference if I contacted SQ customer support because the original itinerary was all ANA.
I don’t know that she would even have a 6-digit confirmation number I could reference if I contacted SQ customer support because the original itinerary was all ANA.
Jan 2, 2023, 11:25 am
#6
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
The one wrinkle is the the SIN-KUL leg wasn’t on the original itinerary. Her flight was late leaving SEA which caused her to miss her connection in NRT. Once she touched down in NRT an agent basically shoved boarding passes to SIN and then KUL in her hand, said “here are your new flights, the one to SIN is leaving in 15 min, run that way to the gate” and then went off to help another customer.
I don’t know that she would even have a 6-digit confirmation number I could reference if I contacted SQ customer support because the original itinerary was all ANA.
I don’t know that she would even have a 6-digit confirmation number I could reference if I contacted SQ customer support because the original itinerary was all ANA.
I would call ANA in KLIA, the number is in the link you posted above, and see what they say.
Jan 2, 2023, 12:15 pm
#7
Original Poster
Join Date: Dec 2009
Posts: 144
I’ll try calling, thanks. Hopefully their wait time is shorter than the 1+ hour it is in the US to speak to someone