Originally Posted by
ravisurdhar
The one wrinkle is the the SIN-KUL leg wasn’t on the original itinerary. Her flight was late leaving SEA which caused her to miss her connection in NRT. Once she touched down in NRT an agent basically shoved boarding passes to SIN and then KUL in her hand, said “here are your new flights, the one to SIN is leaving in 15 min, run that way to the gate” and then went off to help another customer.
I don’t know that she would even have a 6-digit confirmation number I could reference if I contacted SQ customer support because the original itinerary was all ANA.
It will in all likelihood have been attached to the original PNR. And all the more reason to have talked to the SQ ground staff in KLIA, but that's a bit late now.
I would call ANA in KLIA, the number is in the link you posted above, and see what they say.