It’s actually my wife’s bag. We filed the claim a couple days after she landed in KUL because she had an itinerary from hell and the last thing she wanted to do was try to find an ANA rep to go bug about the bag after traveling for 30+ hours straight (SEA-NRT-SIN-KUL). We filled out the form here (https://www.ana.co.jp/en/us/travel-i...n/damage-lost/) and got a claim number and confirmation email which states “We have accepted your application of damaged baggage inquiry. After confirming the contents, we will contact you by phone or email regarding the availability of compensation.

But we haven’t received an email or phone call since we filed that claim a month ago.