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Old Jan 1, 2023 | 9:37 pm
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Originally Posted by ravisurdhar
Anyone know what the expected turnaround time is of a checked bag damage claim? I got an email confirming submission of my claim with ANA a month ago, but haven't heard anything since then. I also don't know who I can contact to get an update on the status of the claim. And I can't proceed with my claim on my Amex Platinum card until I get a disposition of my claim with ANA.

Thank you!
Did you hand your bag over for repair, or are you supposed to get it repaired yourself and then get the costs refunded?

You should have received a bagage irregularity report, and that would normally have contact details for the luggage management services.

What airport did you file the report at?
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