Originally Posted by
ravisurdhar
It’s actually my wife’s bag. We filed the claim a couple days after she landed in KUL because she had an itinerary from hell and the last thing she wanted to do was try to find an ANA rep to go bug about the bag after traveling for 30+ hours straight (SEA-NRT-SIN-KUL). We filled out the form here (
https://www.ana.co.jp/en/us/travel-i...n/damage-lost/) and got a claim number and confirmation email which states “We have accepted your application of damaged baggage inquiry. After confirming the contents, we will contact you by phone or email regarding the availability of compensation.
But we haven’t received an email or phone call since we filed that claim a month ago.
The last leg would not have been ANA operated, for bag irregularities you would always need to contact the airline that is supposed to hand over your luggage at the destination airport, or the company handling them. So I am guessing Singapore Airlines in this case.
It is never a great idea to skip this in airport upon arrival, provided of course that you notice the damage in the airport.
You should try to find a phone number to the ANA station in Kuala Lumpur, to get the case moved in the right direction. It is probably more than a bit late to file with SQ, as should have been the case, but hopefully NH can manage the case, and get it guided in the right flows.