Oct 26, 2018, 5:20 pm
[Heads Up] Reconfiguration of Airbus A320 (319?) Seat Map
Oct 13, 2018, 9:20 am
#1
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[Heads Up] Reconfiguration of Airbus A320 (319?) Seat Map
Well, I just got hosed.
Was in 10C on VX1025 JFK-PDX. An exit row.
Due to be an exit row with ample legroom. I'm now in the "new" 10C. Yeah- zilch for legroom.
Seat map now matches AS' Boeing aircraft with a swap row 6 as the new "bulkhead".
South of Expected Alaska.
Check your seat assignments!
Was in 10C on VX1025 JFK-PDX. An exit row.
Due to be an exit row with ample legroom. I'm now in the "new" 10C. Yeah- zilch for legroom.
Seat map now matches AS' Boeing aircraft with a swap row 6 as the new "bulkhead".
South of Expected Alaska.
Check your seat assignments!
Oct 13, 2018, 9:36 am
#2
Join Date: Sep 2011
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It should be across the board on all pmVX aircraft by November, but they're rolling these out pretty quickly across the fleet. It's been discussed here for quite awhile now:
https://www.flyertalk.com/forum/30006625-post17.html
https://www.flyertalk.com/forum/30006625-post17.html
Oct 13, 2018, 7:44 pm
#3
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It should be across the board on all pmVX aircraft by November, but they're rolling these out pretty quickly across the fleet. It's been discussed here for quite awhile now:
https://www.flyertalk.com/forum/30006625-post17.html
https://www.flyertalk.com/forum/30006625-post17.html
Oct 13, 2018, 10:13 pm
#5
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Oct 17, 2018, 1:32 pm
#6
Join Date: Jul 2005
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This reared its ugly head on my for a SFO-LAX flight tomorrow. No warning or notice by AS that we got reseated into middle seats in row 22 when we had window/aisle in row 4. I would have hoped that they would have manually corrected/remapped seats for passengers to the new row numbers since the actual layouts or seat configurations didn't actually change, but clearly I was expecting too much. Complained a bit to the phone agent this morning and while we couldn't do anything about getting the seats back, she did issue me a $50/person discount code for future use.
Oct 17, 2018, 9:19 pm
#7
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Dealt with this Monday morning LAX-EWR (1162 — I think N623VA). The gate agents claimed the renumbering happened overnight. They seemed very ill-prepared, but not their fault. Premium Economy was not reissued new tickets with the new row numbers. Chaos during boarding, lots of confused passengers. The FAs were understandably exasperated. Felt particularly bad for the 6’6” guy who was supposed to be in what used to be 10C.
Eventually the gate agents came on, and had everyone in the exit rows deboard so Premium Economy folks could move to those rows. Not very elegant, but the best resolution to a bad situation, I suppose. Certainly better than letting the flight go out with PE customers in Economy seats and vice-versa. Clearly a terrible rollout.
I question whether the renumbering is even necessary. These cabins are getting redone anyway. Or, maybe it’s better to deal with confusion and inefficiency now vs. later, when some Airbuses are reconfigured and others aren’t? I dunno. This isn’t my day job. But OTOH, certainly they can reassign seats before anyone checks in to avoid this issue needing to be resolved at the gate?
Eventually the gate agents came on, and had everyone in the exit rows deboard so Premium Economy folks could move to those rows. Not very elegant, but the best resolution to a bad situation, I suppose. Certainly better than letting the flight go out with PE customers in Economy seats and vice-versa. Clearly a terrible rollout.
I question whether the renumbering is even necessary. These cabins are getting redone anyway. Or, maybe it’s better to deal with confusion and inefficiency now vs. later, when some Airbuses are reconfigured and others aren’t? I dunno. This isn’t my day job. But OTOH, certainly they can reassign seats before anyone checks in to avoid this issue needing to be resolved at the gate?
Last edited by m_j_n; Oct 17, 2018 at 9:24 pm
Oct 17, 2018, 9:36 pm
#8
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AS twitter feed has several PC seat bumps scattered in there recently.
Considering PC with advance seat assignments is almost always either elite, people who paid extra for the seats, or both, seems like the people an airline would least like to annoy.
Considering PC with advance seat assignments is almost always either elite, people who paid extra for the seats, or both, seems like the people an airline would least like to annoy.
Oct 24, 2018, 10:44 am
#10
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Ok, so, I'm flying SFO-EWR on Friday night (9:30pm; AS 1182). I'm in 10F. The plane is an Airbus; 10F is supposed to be premium / exit row, and that's what the seat map shows.
Am I screwed? Or has this problem been fixed?
Am I screwed? Or has this problem been fixed?
Oct 24, 2018, 10:49 am
#11
Join Date: May 2013
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You really wont know until Friday morning.........
Oct 24, 2018, 10:57 am
#13
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Oh, the screwing continues. Last week they told me to call the morning before check-in time for today's flight, by then they could see if the seat numbers would be swapped. Then they switched it at 60 hours out, so there was noting I could do. Again. 3 weeks in a row.
Customer care just suggested that I preemptively give up my premium seat now and grab the likely "new" bulkhead/premium seat in row 6 for next week, in anticipation of a screw job. How's that for service???
Customer care just suggested that I preemptively give up my premium seat now and grab the likely "new" bulkhead/premium seat in row 6 for next week, in anticipation of a screw job. How's that for service???
Oct 24, 2018, 10:57 am
#14
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Definitely hasn't been fixed yet. Affected folks on my wife's flight SFO-DAL yesterday. Thankfully she was already in row 6 pre-seatmap change so she got the stealth bump to premium class after rows 3, 4, and 5 "disappeared" and row 6 became the first row of coach
Oct 24, 2018, 1:19 pm
#15
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I know it’s a rhetorical question, but I think the answer is this is a fair customer service solution. They can’t change the problem, so perhaps CS has noticed this works. I still feel your pain, but I would have already tried snagging row 6 in your situation (or row 17)... Row 6 is better than row 23 on any AS airbus.