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[Heads Up] Reconfiguration of Airbus A320 (319?) Seat Map

[Heads Up] Reconfiguration of Airbus A320 (319?) Seat Map

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Old Nov 11, 18, 7:28 am   -   Wikipost
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Airbus aircraft featuring bulkhead at row 6:
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Old Oct 13, 18, 10:20 am
  #1  
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Thumbs down [Heads Up] Reconfiguration of Airbus A320 (319?) Seat Map

Well, I just got hosed.

Was in 10C on VX1025 JFK-PDX. An exit row.

Due to be an exit row with ample legroom. I'm now in the "new" 10C. Yeah- zilch for legroom.

Seat map now matches AS' Boeing aircraft with a swap row 6 as the new "bulkhead".


South of Expected Alaska.

Check your seat assignments!
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Old Oct 13, 18, 10:36 am
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It should be across the board on all pmVX aircraft by November, but they're rolling these out pretty quickly across the fleet. It's been discussed here for quite awhile now:

https://www.flyertalk.com/forum/30006625-post17.html
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Old Oct 13, 18, 8:44 pm
  #3  
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Originally Posted by NoLaGent View Post
It should be across the board on all pmVX aircraft by November, but they're rolling these out pretty quickly across the fleet. It's been discussed here for quite awhile now:

https://www.flyertalk.com/forum/30006625-post17.html
Correct. This was for November and beyond in the thread. This literally happened overnight (have been checking expertflyer and still had tabs open). On another VXA320 right now SFO-PDX. And it's 3D still. The difference? This is an ETOPS version (or at least with rafts). So AS is rolling this out by configuration.
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Old Oct 13, 18, 10:30 pm
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the ETOPS A320s have a different wifi provider, no?
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Old Oct 13, 18, 11:13 pm
  #5  
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Originally Posted by UAPremierExec View Post
the ETOPS A320s have a different wifi provider, no?
For now, yes.

Viasat.

Didn't log in as I was a bit tired.
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Old Oct 17, 18, 2:32 pm
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This reared its ugly head on my for a SFO-LAX flight tomorrow. No warning or notice by AS that we got reseated into middle seats in row 22 when we had window/aisle in row 4. I would have hoped that they would have manually corrected/remapped seats for passengers to the new row numbers since the actual layouts or seat configurations didn't actually change, but clearly I was expecting too much. Complained a bit to the phone agent this morning and while we couldn't do anything about getting the seats back, she did issue me a $50/person discount code for future use.
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Old Oct 17, 18, 10:19 pm
  #7  
 
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Dealt with this Monday morning LAX-EWR (1162 ó I think N623VA). The gate agents claimed the renumbering happened overnight. They seemed very ill-prepared, but not their fault. Premium Economy was not reissued new tickets with the new row numbers. Chaos during boarding, lots of confused passengers. The FAs were understandably exasperated. Felt particularly bad for the 6í6Ē guy who was supposed to be in what used to be 10C.

Eventually the gate agents came on, and had everyone in the exit rows deboard so Premium Economy folks could move to those rows. Not very elegant, but the best resolution to a bad situation, I suppose. Certainly better than letting the flight go out with PE customers in Economy seats and vice-versa. Clearly a terrible rollout.

I question whether the renumbering is even necessary. These cabins are getting redone anyway. Or, maybe itís better to deal with confusion and inefficiency now vs. later, when some Airbuses are reconfigured and others arenít? I dunno. This isnít my day job. But OTOH, certainly they can reassign seats before anyone checks in to avoid this issue needing to be resolved at the gate?

Last edited by m_j_n; Oct 17, 18 at 10:24 pm
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Old Oct 17, 18, 10:36 pm
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AS twitter feed has several PC seat bumps scattered in there recently.

Considering PC with advance seat assignments is almost always either elite, people who paid extra for the seats, or both, seems like the people an airline would least like to annoy.
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Old Oct 18, 18, 12:46 pm
  #9  
 
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Something similar happened to me in the spring. Was on an A321 that got swapped for a 320. Went from an aisle in the mid-cabin exit row to a middle in row 20.

I SDC'd to a Boeing.
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Old Oct 24, 18, 11:44 am
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Ok, so, I'm flying SFO-EWR on Friday night (9:30pm; AS 1182). I'm in 10F. The plane is an Airbus; 10F is supposed to be premium / exit row, and that's what the seat map shows.

Am I screwed? Or has this problem been fixed?
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Old Oct 24, 18, 11:49 am
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Originally Posted by VegasGambler View Post
Ok, so, I'm flying SFO-EWR on Friday night (9:30pm; AS 1182). I'm in 10F. The plane is an Airbus; 10F is supposed to be premium / exit row, and that's what the seat map shows.

Am I screwed? Or has this problem been fixed?
You really wont know until Friday morning.........
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Old Oct 24, 18, 11:56 am
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My flight is in the evening... can I find out in the morning? Because, if so, that's probably enough time to fix it...
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Old Oct 24, 18, 11:57 am
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Originally Posted by jsguyrus View Post
You really wont know until Friday morning.........
Oh, the screwing continues. Last week they told me to call the morning before check-in time for today's flight, by then they could see if the seat numbers would be swapped. Then they switched it at 60 hours out, so there was noting I could do. Again. 3 weeks in a row.

Customer care just suggested that I preemptively give up my premium seat now and grab the likely "new" bulkhead/premium seat in row 6 for next week, in anticipation of a screw job. How's that for service???
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Old Oct 24, 18, 11:57 am
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Originally Posted by VegasGambler View Post
Ok, so, I'm flying SFO-EWR on Friday night (9:30pm; AS 1182). I'm in 10F. The plane is an Airbus; 10F is supposed to be premium / exit row, and that's what the seat map shows.

Am I screwed? Or has this problem been fixed?
Definitely hasn't been fixed yet. Affected folks on my wife's flight SFO-DAL yesterday. Thankfully she was already in row 6 pre-seatmap change so she got the stealth bump to premium class after rows 3, 4, and 5 "disappeared" and row 6 became the first row of coach
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Old Oct 24, 18, 2:19 pm
  #15  
 
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Originally Posted by bbison View Post
Customer care just suggested that I preemptively give up my premium seat now and grab the likely "new" bulkhead/premium seat in row 6 for next week, in anticipation of a screw job. How's that for service???
I know itís a rhetorical question, but I think the answer is this is a fair customer service solution. They canít change the problem, so perhaps CS has noticed this works. I still feel your pain, but I would have already tried snagging row 6 in your situation (or row 17)... Row 6 is better than row 23 on any AS airbus.
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