2 flights in a row without Precheck, despite Global Entry # in profile
#1
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Original Poster
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
2 flights in a row without Precheck, despite Global Entry # in profile
This is annoying and weird
I chalked up Saturday's flight w/o PreCheck to randomness.
But I just checked in for tomorrow's flight and once again no PreCheck despite my Trusted Traveler/Global Entry # being in my profile.
I do note that on the my profile page on Alaska's website that the TT # no longer shows the whole thing (which it always used to) but simply shows **31
Help! Any ideas?
ETA: I just talked to a Phoenix-based Alaska CSR who told me that they had been told that there is currently some glitch in the system and that if one doesn't get PreCheck despite having a TT #, you will have to call and it will have to "manually" be added to that particular itinerary, but it won't necessarily carry over to any following ones. After she took my number out and put it into the PNR, I re-checked and indeed now have PreCheck
I chalked up Saturday's flight w/o PreCheck to randomness.
But I just checked in for tomorrow's flight and once again no PreCheck despite my Trusted Traveler/Global Entry # being in my profile.
I do note that on the my profile page on Alaska's website that the TT # no longer shows the whole thing (which it always used to) but simply shows **31
Help! Any ideas?
ETA: I just talked to a Phoenix-based Alaska CSR who told me that they had been told that there is currently some glitch in the system and that if one doesn't get PreCheck despite having a TT #, you will have to call and it will have to "manually" be added to that particular itinerary, but it won't necessarily carry over to any following ones. After she took my number out and put it into the PNR, I re-checked and indeed now have PreCheck
Last edited by cblaisd; Apr 25, 2018 at 2:09 pm
#2
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
This is annoying and weird
I chalked up Saturday's flight w/o PreCheck to randomness.
But I just checked in for tomorrow's flight and once again no PreCheck despite my Trusted Traveler/Global Entry # being in my profile.
I do note that on the my profile page on Alaska's website that the TT # no longer shows the whole thing (which it always used to) but simply shows **31
Help! Any ideas?
I chalked up Saturday's flight w/o PreCheck to randomness.
But I just checked in for tomorrow's flight and once again no PreCheck despite my Trusted Traveler/Global Entry # being in my profile.
I do note that on the my profile page on Alaska's website that the TT # no longer shows the whole thing (which it always used to) but simply shows **31
Help! Any ideas?
https://www.flyertalk.com/forum/show...&postcount=201
#3
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Original Poster
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
See my "ETA" in my post which I was writing at the same time you were.
#4
Join Date: Sep 2014
Location: ANC
Programs: Alaska 100k
Posts: 1,012
Also, know that just because your KTN is in your profile, it doesn't mean it is saved to your reservation.
If you book a flight through a third party and don't add it, it will NOT be associated with your reservation.
If you book a flight through a third party and don't add it, it will NOT be associated with your reservation.
#5
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
...ETA: I just talked to a Phoenix-based Alaska CSR who told me that they had been told that there is currently some glitch in the system and that if one doesn't get PreCheck despite having a TT #, you will have to call and it will have to "manually" be added to that particular itinerary, but it won't necessarily carry over to any following ones. After she took my number out and put it into the PNR, I re-checked and indeed now have PreCheck
BTW: I'm old school so ETA has always meant Estimated Time of Arrival to me. I actually had to do a search to discover that it also means Edited To Add nowadays. Live and learn.
#6
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
OT, I know i'm getting old because I text in complete sentences. I still just type out *edit* on FT
#7
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Original Poster
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
Yes. Even though the two numbers were exactly the same.
#8
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
I am currently on AS611 LAS-SEA. My KTN didn't make it to the reservation as well. It could be that it was a name change for one party on the return portion of a companion certificate itinerary. None the less, I just waited untiI I checked my baggage in at LAS and had the Agent update the reservation and print boarding passes. Both parties on the reservation received TSA Pre.
Calling in for me has also worked, but not everytime especially if it an international itinerary. As a last resort an agent at the airport works too.
James
Last edited by Flying for Fun; Apr 25, 2018 at 7:44 pm
#9
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
Thanks for letting us know it worked at check-in for you. In the old days I thought the TSA had to says thumbs up or down some period of time in advance. Nice to know check-in can be soon enough.
#10
I do believe that early in the program it was some sort of advance time required, but these days it's instant.
#11
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
I've added my KTN to a reservation after check-in by re-checking in on the mobile app while I'm standing right at the TSA PreCheck line at SeaTac. The boarding card comes back immediately with PreCheck on it.
I do believe that early in the program it was some sort of advance time required, but these days it's instant.
I do believe that early in the program it was some sort of advance time required, but these days it's instant.
James
#13
Join Date: May 2013
Location: SEA
Programs: AS MVP Gold 100K
Posts: 2,030
Warning- TSA Pre Status No Showing
This morning I showed up at the airport and was about to enter the Pre line when I noticed my online boarding pass did not show my Pre status. It has always shown 100% of the time in the past. Talked to a counter agent and she said that unless I knew the number there was nothing she could do, despite it being in my AS profile. Luckily I am always early “just in case” but others should be aware and double check your boarding pass.
#14
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This has nothing to do with AS and should be moved to the approrpriate forum. Hopefully a Mod will do so.
While an air carrier's printer may physically print (or app display) the Pre-Check logo, the process by which a TTP participant is included or excluded on a particular segment is a Homeland (TSA) process. This could have been DL or BA.
While an air carrier's printer may physically print (or app display) the Pre-Check logo, the process by which a TTP participant is included or excluded on a particular segment is a Homeland (TSA) process. This could have been DL or BA.
#15
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,202
I find my Pre-check is 99.5% on UA and 75% or less on AS. I fly less on DL but that is closer to 90%.
Although TSA (or TSA computer) decides whether we get the access I believe my track record shows something with AS.
Although TSA (or TSA computer) decides whether we get the access I believe my track record shows something with AS.