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Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later

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Old Jun 28, 2017, 8:46 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: eponymous_coward
Cathay Award Guide Using Alaska Airlines Miles

Note: Cathay flights cannot be booked using alaskaair.com. Mileage requirements in chart form available on alaskaair.com.

Request your Partner Award reservation on Cathay Pacific by calling Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services) 5:00 a.m. - Midnight (PT), daily.
Routing Rules:
  • If it's not on the award chart, it's not allowed. For example EUROPE is To/From HKG only.
  • Stopover are only allowed on any CX award for North America awards as destination or origin. For instance: intra-Asia awards do not get a stopover. It must be a North America->Somewhere or Somewhere->North America award to qualify for a stopover.
  • The only awards that do not break at HKG are intra-Asia or North American ones. For instance, Australia-Europe/Middle East/Asia outside of HKG will be two awards (breaking at HKG). The AS award chart can be misleading about this and give you the impression you can fly an award like Australia/Europe-ICN, but the chart for these award types will show "Hong Kong".
  • One stop-over allowed on one way award. You can build open jaw and other advanced routings by booking multiple one way awards. Please note change fee rule below.
  • Allegedly stop-over only in Hong Kong, but some have posted success in other enroute cities such as YVR or SEA.
  • As of 5 June 2018 changes/cancellations made to a booking will incur a $125 fee which is waived for MVPG/MVPG75K. Bookings made prior to 5 June will be allowed one complimentary change or cancellation for up to 60 days prior to date of travel.
  • Awards can be booked 330 days in advance.
  • Cathay and Alaska (or an Alaska flight operated by SkyWest/Horizon on behalf of Alaska) are the only airlines allowed on a Cathay award. No other partner airlines may be used on a single award (e.g. American, JAL, Emirates).

North American Gateway Cities:

Western
Vancouver
San Francisco
Los Angeles
Seattle (Spring 2019)

Eastern (Can not be used if traveling to west coast)
Boston
Chicago
New York (JFK & EWR)
Toronto
Washington

Award Chart Links*:

Asia
Australia
Europe
India/Middle East
North America


Anyone with 90 posts and 90 days can edit the wiki. Everyone else if you want something added to the wiki please comment in the thread.
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Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later

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Old Jul 18, 2018, 8:57 pm
  #2476  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,692
Per VFTW blog, CX award issues are now partially fixed. No need to do married segment tricks for awards to/from US
soy is offline  
Old Jul 18, 2018, 9:49 pm
  #2477  
 
Join Date: Jun 2018
Location: SGN; LAX/BUR
Posts: 8
Discrepancies

Sat maybe 2 hours on the phone with a couple different AS representatives.

Booked: LAX-HKG-SGN, initial flight on July 27.

When the CS agent searches for the LAX-HKG segment separately, some F class seats go from 2->0, some go from 2->1. For example, I want to fly on CX883 or CX881 late at night, not on CX885 in the middle of the day. All CX883 disappeared when searching LAX-HKG on July 25th, 26th and 27th - this left only CX885 landing in the evening in HKG, and the corresponding late departure from HKG to SGN, CX721.

When the CS agent searches for all segments combined, the availability re-appears.

Actually - every other time I called the combined segment availability switched from 0 to 1/2 for CX 883.
akb626 is offline  
Old Jul 19, 2018, 12:06 am
  #2478  
 
Join Date: Oct 2006
Posts: 1,830
More reward space will become available on the new CX SEA-HKG flight
starts 2019-03-30
4x weekly on A350-900
departs SEA 1:05a
Brianblanco likes this.
CZBB is offline  
Old Jul 19, 2018, 12:18 am
  #2479  
 
Join Date: Jul 2015
Location: SEA
Programs: Hilton/Marriott Gold, Accor Silver
Posts: 2,036
Originally Posted by CZBB
More reward space will become available on the new CX SEA-HKG flight
starts 2019-03-30
4x weekly on A350-900
departs SEA 1:05a
Whaaaaaaaaaaaat
jinglish is offline  
Old Jul 19, 2018, 12:40 am
  #2480  
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Originally Posted by CZBB
More reward space will become available on the new CX SEA-HKG flight
starts 2019-03-30
4x weekly on A350-900
departs SEA 1:05a
Saw that, forgot to mention it here
beckoa is offline  
Old Jul 19, 2018, 4:16 am
  #2481  
 
Join Date: Nov 2010
Programs: IHG Platinum
Posts: 1,066
Originally Posted by twoplustwomakefive
I'm planning for north america-HKG-australia in Sep 2019, I know it's too early to book but wanted to get flights in order and phone it in as soon as they become available. My question is whether flight schedules change dramatically - if I do my planning in Aug/Sep 2018, when the seats open for booking, will the timetables change enough to undo all of my planning? (All of this is notwithstanding the current issues with seeing availability)
In my experience, flight timetables don't change dramatically. However, it's quite common for CX to reduce capacity within several months in advance of the flight. Happened to me before -- CX cancelled my flight and I had to be re-booked into another flight.
hightide is offline  
Old Jul 19, 2018, 11:23 am
  #2482  
 
Join Date: Oct 2011
Programs: aadvantage
Posts: 31
AS award nonsaver domestic

I'm trying to book J tickets (with AS miles) from phx-sea-hkg on the new CX route and AS phx-sea. I see plenty of availability on alaska phx-sea but not at saver availability, will I still be able to book the route at 50k even though the phx-sea portion says it costs 50k points?
ramosz83 is offline  
Old Jul 19, 2018, 11:27 am
  #2483  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,395
Originally Posted by ramosz83
I'm trying to book J tickets (with AS miles) from phx-sea-hkg on the new CX route and AS phx-sea. I see plenty of availability on alaska phx-sea but not at saver availability, will I still be able to book the route at 50k even though the phx-sea portion says it costs 50k points?
No. You will either be charged for two awards or you will fly the PHX-SEA segment in Y (assuming it is available at 12.5k or less).
eponymous_coward is offline  
Old Jul 19, 2018, 1:22 pm
  #2484  
 
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,312
Tried booking SEA-HGK last night (SEA-HKG-BKK and return).. they said they can't book it yet. (Phone agent tried, took all the info and then called some other desk for a while .. she said it wasn't pricing.)

Something about that route isn't contracted yet?

Anybody able to book the new CX route yet?
LIH Prem is offline  
Old Jul 19, 2018, 1:55 pm
  #2485  
FlyerTalk Evangelist
 
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Originally Posted by LIH Prem
Tried booking SEA-HGK last night (SEA-HKG-BKK and return).. they said they can't book it yet. (Phone agent tried, took all the info and then called some other desk for a while .. she said it wasn't pricing.)

Something about that route isn't contracted yet?

Anybody able to book the new CX route yet?
Did you see anything on BA or QF websites? Usually new markets don't get loaded for partner award bookings right away
CDKing is offline  
Old Jul 19, 2018, 3:17 pm
  #2486  
 
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,312
Originally Posted by CDKing
Did you see anything on BA or QF websites? Usually new markets don't get loaded for partner award bookings right away
Partner award space was available.

I thought I explained ... it was not an issue of award space not being available. They can't price it yet.

-David
LIH Prem is offline  
Old Jul 19, 2018, 5:08 pm
  #2487  
 
Join Date: Jan 2017
Programs: alaska
Posts: 108
Originally Posted by CZBB
More reward space will become available on the new CX SEA-HKG flight
starts 2019-03-30
4x weekly on A350-900
departs SEA 1:05a
Awesome. Great news that they are adding this flight(news to me) and that there will be award space!

No more having to go through YVR(Although I like YVR) or SFO.
gdam22 is offline  
Old Jul 19, 2018, 6:23 pm
  #2488  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Originally Posted by LIH Prem
Tried booking SEA-HGK last night (SEA-HKG-BKK and return).. they said they can't book it yet. (Phone agent tried, took all the info and then called some other desk for a while .. she said it wasn't pricing.)

Something about that route isn't contracted yet?
Since they see the space but it is a matter of it not pricing can't they hold the space while they pass it to the appropriate department to be priced (rate desk?)?

Not exactly the same but similar, I had a JL award that did not price online and they put it on hold for up to 3 days IIRC while they worked on pricing it. Space was held in the interim. In that case there was already pricing information available but for some reason at the time they had to manually price it.
skimthetrees is offline  
Old Jul 19, 2018, 7:54 pm
  #2489  
 
Join Date: Apr 2012
Location: STL
Programs: AA Lifetime Platinum
Posts: 504
We booked in January 2018 for December 2018, booked as soon as the AA window opened. The flight was cancelled on us couple of weeks ago, and because it is not a daily service, we were rebooked onto a flight that leaves two days sooner. So, yes schedules can change dramatically.
Furby is offline  
Old Jul 21, 2018, 1:29 am
  #2490  
 
Join Date: Jul 2010
Posts: 85
Looking into booking business awards from Europe to south east asia (Malaysia) next summer. Only option is to break it into 2 awards? Europe to HKG (1st award 42500 CX) PLUS HKG to Malaysia (2nd award 22500 CX, 25000 JAL)? Hoping for some advice before we book. Thanks in advance.
mamak04 is offline  


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