How Complimentary Upgrades Work
May 12, 2019, 5:55 pm
#736
Join Date: Dec 2009
Location: BUR/LAX
Programs: AS MVP
Posts: 300
May 13, 2019, 1:17 pm
#737
Join Date: Aug 2014
Location: SEA, ORD, SFO
Programs: AS MVPG 75K, AA PLT, DL GM, SPG GLD, Hyatt GLD, SPG GLD
Posts: 202
700 has one less FA
Got swapped from a 700 to 900 a couple months ago when it went mechanical, and a new standby FA showed up at the gate as the original crew was xfering over.
May 13, 2019, 4:28 pm
#738
Join Date: Mar 2019
Posts: 159
I went from MVP->MVPG yesterday.
The mobile app shows the new MVPG. however, my next 3 bookings (all with MVP companion) still shows me as wait listed as MVP.
Would you suggest I call in and ask them to manually move me to the MVPG bucket?
The mobile app shows the new MVPG. however, my next 3 bookings (all with MVP companion) still shows me as wait listed as MVP.
Would you suggest I call in and ask them to manually move me to the MVPG bucket?
May 13, 2019, 4:34 pm
#739
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
If you earn fewer miles, or pay a fee that you should not pay because your status had not updated, you can contact customer care for a refund, or for the additional miles.
May 13, 2019, 5:47 pm
#740
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
James
May 21, 2019, 10:39 am
#741
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
New one for me with regard to upgrade list for a trip today. The app showed the option to view the waitlist a day earlier than expected (it actually confused me that I may have booked my flight for the wrong day). Even after checking in, the app waitlist remains empty for both upgrades and seat assignments. I texted AS to have me removed and readded to ensure I wouldn't miss an upgrade, but she advised she could see me on the waitlist. I checked the flight status list on the website and I am showing there. I've not seen the lists look different between the app and the site.
May 21, 2019, 12:56 pm
#742
Join Date: Apr 2014
Location: San Diego, CA
Programs: AS 75k, Hyatt EXPL, *all* the CC statuses
Posts: 78
New one for me with regard to upgrade list for a trip today. The app showed the option to view the waitlist a day earlier than expected (it actually confused me that I may have booked my flight for the wrong day). Even after checking in, the app waitlist remains empty for both upgrades and seat assignments. I texted AS to have me removed and readded to ensure I wouldn't miss an upgrade, but she advised she could see me on the waitlist. I checked the flight status list on the website and I am showing there. I've not seen the lists look different between the app and the site.
Seeing the waitlist early is a new one though.
May 21, 2019, 1:09 pm
#743
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
I just booked a trip with a non-status companion. I know they won't get added to the upgrade wait list, but I was surprised when I didn't see 'premium & first upgrade wait listed' under my name. I called in and they said I must not have checked that option. I did another dummy booking and still didn't see this option. Any idea what I'm missing?
May 21, 2019, 1:17 pm
#744
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
I just booked a trip with a non-status companion. I know they won't get added to the upgrade wait list, but I was surprised when I didn't see 'premium & first upgrade wait listed' under my name. I called in and they said I must not have checked that option. I did another dummy booking and still didn't see this option. Any idea what I'm missing?
May 21, 2019, 1:19 pm
#745
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
May 21, 2019, 1:22 pm
#746
Join Date: Jun 2015
Location: Seattle, WA
Programs: Alaska Airlines
Posts: 659
Phone rep is mistaken I believe... if you are MVP and you book with someone on your itinerary, you won't be added to the upgrade wait-list because both people cannot be upgraded.
Similarly as an MVPG, if I book with 2 companions my itinerary is not upgrade eligible since I can only upgrade with 1 companion on my itinerary.
Similarly as an MVPG, if I book with 2 companions my itinerary is not upgrade eligible since I can only upgrade with 1 companion on my itinerary.
May 21, 2019, 1:25 pm
#747
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
People on the same PNR are upgraded all together or not at all. When booking as MVP, your companion is not eligible, so you are not eligible.
If you want a chance to get upgraded and leave your companion in coach, book separately. The GA can also split the PNR, but you may have missed out by then.
May 21, 2019, 1:26 pm
#748
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
Well as far as I know an MVP on an itinerary with a non-status person won't get added to the waitlist for upgrades. Maybe split the itinerary? Anyone have a better idea?
ETA: VegasGambler and nearlysober (??) beat me to it. Good advice.
ETA: VegasGambler and nearlysober (??) beat me to it. Good advice.
May 21, 2019, 1:33 pm
#749
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
The agent was wrong.
People on the same PNR are upgraded all together or not at all. When booking as MVP, your companion is not eligible, so you are not eligible.
If you want a chance to get upgraded and leave your companion in coach, book separately. The GA can also split the PNR, but you may have missed out by then.
People on the same PNR are upgraded all together or not at all. When booking as MVP, your companion is not eligible, so you are not eligible.
If you want a chance to get upgraded and leave your companion in coach, book separately. The GA can also split the PNR, but you may have missed out by then.
Phone rep is mistaken I believe... if you are MVP and you book with someone on your itinerary, you won't be added to the upgrade wait-list because both people cannot be upgraded.
Similarly as an MVPG, if I book with 2 companions my itinerary is not upgrade eligible since I can only upgrade with 1 companion on my itinerary.
Similarly as an MVPG, if I book with 2 companions my itinerary is not upgrade eligible since I can only upgrade with 1 companion on my itinerary.
May 21, 2019, 1:48 pm
#750
Join Date: Apr 2019
Posts: 15
In my recent experience the app (on Android at least) has had a lot of issues with caching old information, even after I hit the refresh button multiple times. So I'm never too alarmed when the app acts weird as long as customer care or the website show correct info.
Seeing the waitlist early is a new one though.
Seeing the waitlist early is a new one though.