How Complimentary Upgrades Work

Old May 12, 19, 5:55 pm
  #736  
 
Join Date: Dec 2009
Location: BUR/LAX
Programs: AS MVP
Posts: 204
Originally Posted by sturges View Post
Do both get the same number of FAs? I could be totally wrong, but for some reason I thought AS sent an extra FA on 739 equipment. Though looking at FAR 121.391, it isn't required.
Both types require 4 F/As.
northwesterner is offline  
Old May 13, 19, 1:17 pm
  #737  
 
Join Date: Aug 2014
Location: SEA, ORD, SFO
Programs: AS MVPG 75K, AA PLT, DL GM, SPG GLD, Hyatt GLD
Posts: 197
700 has one less FA

Originally Posted by sturges View Post
Do both get the same number of FAs? I could be totally wrong, but for some reason I thought AS sent an extra FA on 739 equipment. Though looking at FAR 121.391, it isn't required.
The 700's have one fewer flight attendant. Maybe that's what you were thinking of?

Got swapped from a 700 to 900 a couple months ago when it went mechanical, and a new standby FA showed up at the gate as the original crew was xfering over.
brizone is offline  
Old May 13, 19, 4:28 pm
  #738  
 
Join Date: Mar 2019
Posts: 110
I went from MVP->MVPG yesterday.
The mobile app shows the new MVPG. however, my next 3 bookings (all with MVP companion) still shows me as wait listed as MVP.
Would you suggest I call in and ask them to manually move me to the MVPG bucket?
alaskaforlife is offline  
Old May 13, 19, 4:34 pm
  #739  
 
Join Date: Oct 2014
Posts: 4,356
Originally Posted by alaskaforlife View Post
I went from MVP->MVPG yesterday.
The mobile app shows the new MVPG. however, my next 3 bookings (all with MVP companion) still shows me as wait listed as MVP.
Would you suggest I call in and ask them to manually move me to the MVPG bucket?
It takes a few days. Your status has not fully propagated. They will just ask you to wait.

If you earn fewer miles, or pay a fee that you should not pay because your status had not updated, you can contact customer care for a refund, or for the additional miles.
VegasGambler is offline  
Old May 13, 19, 5:47 pm
  #740  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AA, AS Gold 75K, BA, QF, SQ, Marriott Platinum Premiere
Posts: 2,775
Originally Posted by alaskaforlife View Post
I went from MVP->MVPG yesterday.
The mobile app shows the new MVPG. however, my next 3 bookings (all with MVP companion) still shows me as wait listed as MVP.
Would you suggest I call in and ask them to manually move me to the MVPG bucket?
If your next itinerary is near, you can call AS and ask them to "refresh" the reservation. They do that by removing and re-adding you MP # which should pull your new Elite Status from your profile. If your itineraries are still a ways off, just give it a few days for your new status to propogate into your existing reservations as @VegasGambler suggested. Since your new Status (congratulations) is already updated in your profile, you are not at risk of not getting the 100% Elite RDM Bonus. Some have reported not getting the increased Elite bonus when they have achieved the next tier but it hasn't yet updated in their profile prior to their next flight.

James
Flying for Fun is online now  
Old May 21, 19, 10:39 am
  #741  
 
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Spire Elite
Posts: 622
New one for me with regard to upgrade list for a trip today. The app showed the option to view the waitlist a day earlier than expected (it actually confused me that I may have booked my flight for the wrong day). Even after checking in, the app waitlist remains empty for both upgrades and seat assignments. I texted AS to have me removed and readded to ensure I wouldn't miss an upgrade, but she advised she could see me on the waitlist. I checked the flight status list on the website and I am showing there. I've not seen the lists look different between the app and the site.
be_rettSEA is offline  
Old May 21, 19, 12:56 pm
  #742  
 
Join Date: Apr 2014
Location: San Diego, CA
Programs: AS MVPG, Hyatt EXPL, *all* the CC statuses
Posts: 63
Originally Posted by be_rettSEA View Post
New one for me with regard to upgrade list for a trip today. The app showed the option to view the waitlist a day earlier than expected (it actually confused me that I may have booked my flight for the wrong day). Even after checking in, the app waitlist remains empty for both upgrades and seat assignments. I texted AS to have me removed and readded to ensure I wouldn't miss an upgrade, but she advised she could see me on the waitlist. I checked the flight status list on the website and I am showing there. I've not seen the lists look different between the app and the site.
In my recent experience the app (on Android at least) has had a lot of issues with caching old information, even after I hit the refresh button multiple times. So I'm never too alarmed when the app acts weird as long as customer care or the website show correct info.
Seeing the waitlist early is a new one though.
sudobuntu is offline  
Old May 21, 19, 1:09 pm
  #743  
 
Join Date: Aug 2018
Location: PDX
Programs: AS MVP
Posts: 407
I just booked a trip with a non-status companion. I know they won't get added to the upgrade wait list, but I was surprised when I didn't see 'premium & first upgrade wait listed' under my name. I called in and they said I must not have checked that option. I did another dummy booking and still didn't see this option. Any idea what I'm missing?
RAD_PDX is offline  
Old May 21, 19, 1:17 pm
  #744  
 
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott Titan, AS MVPG&AL, others no status
Posts: 3,388
Originally Posted by RAD_PDX View Post
I just booked a trip with a non-status companion. I know they won't get added to the upgrade wait list, but I was surprised when I didn't see 'premium & first upgrade wait listed' under my name. I called in and they said I must not have checked that option. I did another dummy booking and still didn't see this option. Any idea what I'm missing?
Are you both on the same itinerary? That could be the problem, assuming you are MVP.
Westcoaster is offline  
Old May 21, 19, 1:19 pm
  #745  
 
Join Date: Aug 2018
Location: PDX
Programs: AS MVP
Posts: 407
Originally Posted by Westcoaster View Post
Are you both on the same itinerary? That could be the problem.
Yes, and I told them that. I assumed it wouldn't add me since they aren't eligible, however, the phone rep was adamant that I had not checked this option and that it should have added me automatically.
RAD_PDX is offline  
Old May 21, 19, 1:22 pm
  #746  
 
Join Date: Jun 2015
Location: Seattle, WA
Programs: Alaska Airlines
Posts: 424
Phone rep is mistaken I believe... if you are MVP and you book with someone on your itinerary, you won't be added to the upgrade wait-list because both people cannot be upgraded.

Similarly as an MVPG, if I book with 2 companions my itinerary is not upgrade eligible since I can only upgrade with 1 companion on my itinerary.
nearlysober is offline  
Old May 21, 19, 1:25 pm
  #747  
 
Join Date: Oct 2014
Posts: 4,356
Originally Posted by RAD_PDX View Post
Yes, and I told them that. I assumed it wouldn't add me since they aren't eligible, however, the phone rep was adamant that I had not checked this option and that it should have added me automatically.
The agent was wrong.

People on the same PNR are upgraded all together or not at all. When booking as MVP, your companion is not eligible, so you are not eligible.

If you want a chance to get upgraded and leave your companion in coach, book separately. The GA can also split the PNR, but you may have missed out by then.
VegasGambler is offline  
Old May 21, 19, 1:26 pm
  #748  
 
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott Titan, AS MVPG&AL, others no status
Posts: 3,388
Well as far as I know an MVP on an itinerary with a non-status person won't get added to the waitlist for upgrades. Maybe split the itinerary? Anyone have a better idea?

ETA: VegasGambler and nearlysober (??) beat me to it. Good advice.
Westcoaster is offline  
Old May 21, 19, 1:33 pm
  #749  
 
Join Date: Aug 2018
Location: PDX
Programs: AS MVP
Posts: 407
Originally Posted by Westcoaster View Post
Well as far as I know an MVP on an itinerary with a non-status person won't get added to the waitlist for upgrades. Maybe split the itinerary? Anyone have a better idea?

ETA: VegasGambler and nearlysober (??) beat me to it. Good advice.
Originally Posted by VegasGambler View Post
The agent was wrong.

People on the same PNR are upgraded all together or not at all. When booking as MVP, your companion is not eligible, so you are not eligible.

If you want a chance to get upgraded and leave your companion in coach, book separately. The GA can also split the PNR, but you may have missed out by then.
Originally Posted by nearlysober View Post
Phone rep is mistaken I believe... if you are MVP and you book with someone on your itinerary, you won't be added to the upgrade wait-list because both people cannot be upgraded.

Similarly as an MVPG, if I book with 2 companions my itinerary is not upgrade eligible since I can only upgrade with 1 companion on my itinerary.
Reservations has confirmed that all 3 of you are correct, thanks! This was my first time doing this. I'm not super happy though because when I called the MVP line, they took about 20 seconds to do something on the computer and told me I was all taken care of and that I was added. I would have preferred if they would have just transferred me to reservations or told me they couldn't help rather than straight up lie...
RAD_PDX is offline  
Old May 21, 19, 1:48 pm
  #750  
 
Join Date: Apr 2019
Posts: 15
Originally Posted by sudobuntu View Post
In my recent experience the app (on Android at least) has had a lot of issues with caching old information, even after I hit the refresh button multiple times. So I'm never too alarmed when the app acts weird as long as customer care or the website show correct info.
Seeing the waitlist early is a new one though.
We prioritize mobile app dev for iphones, not android. And no I ain't throwing shade here like we got anything against droid because they are so ratchet AF and iphones be dank, it's cuz majority of AS customers use iphones. And we're in good company too bro. Most airlines do same. Best advice get an iphone.
williwaw likes this.
FlipCup88 is offline  

Thread Tools
Search this Thread