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Companion Fare FAQ - Bank of America Mileage Plan Visa

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Old May 14, 2013, 10:30 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
Based on an original post by flyer206

I summarized a few posts on the companion fare. I initially had some questions and went through some of the posts as well as asked Missydarlin. So I thought I would post it for future people. If there is something incorrect or perhaps is useful for the next person please add or let me know.

Extending a companion fare
Tickets must be booked by the expiry date but can be for travel up to 330 days in advance. So book 2 full-fare tickets (coach fare only with new certificates issued after Aug. 1, 2012) for travel 11 months in advance to any destination on AS. When you have decided when and where you want to go, call AS to change the tickets. Since the tickets are full-fare or first class the changes will be no charge. The tickets can be changed to a lower level ticket including hot fare and the destination can be changed as well. If the tickets are cheaper then the amount will be refunded to the same credit card.

However, the ticket can not be extended for another 330 days. Meaning, you can not keep on extending the companion certificate. Hence travel must be completed within the initial 330 day window of when you booked your initial ticket.

The current terms show the personal and business card are treated the same regarding booking dates and expiration dates. If you have a counterexample since 2024, please share. (At one time the business companion fare required travel completed by expiry date.)

One of the travelers can not go
If the revenue passenger can not go then the companion passenger can not go. The T&C of the companion fare is that the companion must travel with the revenue passenger. Changes can be made by calling AS but change fees apply. Changes can now be done on-line. If the companion passenger can not go, the revenue passenger can still go. If you want to use the companion certificate another time, a call has to be made to AS.
Name changes are allowed but must be called in for change and is subject to change fee($125 --exempt if the name change involves a passenger who has status).

Should status flyer be the revenue or companion ticket.
Since the companion ticket is dependent on the revenue ticket, the status flyer should be the companion fare unless the tickets are in full fare or first class. Why? If the companion traveler can not fly the companion coupon can be saved for future use. The status passenger is allowed to make changes at no charge. THERE IS DEBATE ABOUT THIS ANSWER
 
Do I have to be one of the passengers flying?
No, the T&C states that you must either be one of the passengers or the credit card booking the tickets be in your name. One poster mentioned that he did not travel or use his credit card when he let his father use it. However it that case I believe they shared the same last name.
 
Do you have to use the AS airline credit card when booking the companion fare?
Through September 30, 2019, no. "For companion fares issued on or after October 1, 2019, both the primary fare and the companion fare must be purchased using your Alaska Airlines credit card." Exceptions: Fare can also be paid with your Wallet funds or AS Gift cards.
 
Does the companion fare accrue points.
YES, both tickets accrue points on any frequent flyer plan that gives out points on AS flights ie AS, AA, DL, CX, BA etc

Is the companion fare upgradeable?
YES, depending on first class upgrade (U) inventory and by priority based on the status of the traveler. There has to be 2 upgradeable seats available. If using paper certificates there has to be 2 certificates. Both travelers must upgrade or none at all. At T-24, you will be added to the flight upgrade list upon checkin per normal procedure and upgrades will process in the usual order of priority.
companion fare and upgrade question

When will I get my Companion certificate? 
As soon as you get approved for the credit card the certificate will appear in your Alaska airline online account. As of June 2016, the initial companion fare will post shortly after the statement where you reach the minimum spend (currently $1000) closes. Another will appear around the 1 year anniversary of your credit card. JULY 2020 UPDATE: spend is now $2,000 within 90 days.

Cancelling a companion fare
Rebook=kept in system however change fees may apply based on fare purchased.
Refund=gone

What class of fares can be booked?
All fares can be booked from "hot fares" to "first class" but only on Alaska/Horizon operated flights. It is not eligible for AA, DL etc operated flights. (coach fare only with new certificates issued after Aug. 1, 2012). You cannot purchase F but you can upgrade to F after purchase or try your luck at free upgrades if you have status.

Can the companion fare be used on a one-way, round trip, open jaw, OR multi-city?
Any of the above. Also, if you purchase RT, you can subsequently call to change to a one-way ticket and potentially get a credit for the fare that applies to the cancelled segments.

I don't want to change my travel now, is there a way to cancel & reissue the code?

It's not technically "reissued." It's basically encased in amber for reuse.

If you change more than 60 days from the date of travel, AND the companion has no status (sorry, spouse), you can reuse the companion cert by calling in, having the reservation split, and then re-deposting the primary traveler's airfare into My Wallet and keeping a record of the companion traveler's ticket number separately.

Then, to reuse the companion cert for the same companion on a different itinerary, you need to phone in and make the primary traveler's reservation, and pay with a credit card for the primary traveler's ticket. No My Wallet funds can be used. Then the companion's cert and fees are reattached and any difference in fees and taxes are collected/refunded.

If the primary traveler decides that he/she does not want to reuse the companion cert after canceling the original reservation (as long as it's done before the value of the companion cert/fees/taxes expires), the value of the fees/taxes of the companion cert can be redeposited into the primary traveler's My Wallet. But the cert itself is forfeited.
(from Seattlenerd. Thank you!)

What are the Terms and Conditions as issued by Alaska Air
Discount: Valid for one $99 USD Companion Ticket when traveling with another passenger on a paid airfare. Both passengers must be booked in the same itinerary, at the same fare, traveling together, and ticketed at the same time. Valid for round-trip or one-way travel. Valid on published fares. Not applicable to Mileage Plan Award Reservations, Alaska Airlines Vacation packages, tour or contract fares.

Reservations & Ticketing: Valid for new ticket purchases through alaskaair.com, Alaska Airlines Reservations, or Horizon Air Reservations. The Companion Ticket Discount Code is redeemed at time of ticketing and is void for future changes or purchases. Traveler and/or Purchaser name must match the name issued on the Discount Code. Credit card required for purchase.

Passengers: Valid for one $99 USD Companion Ticket when traveling with a second passenger on a paid fare, traveling together, and booked and ticketed at the same time in the same reservation.

Routes: Valid systemwide on flights operated by Alaska Airlines or Horizon Air.

Advance Purchase: Per applicable fare rule.

Purchase By: Expiration date on Discount Code.

Blackout Dates: Per applicable fare rule.

Minimum & Maximum Stay: Per applicable fare rules.

Flights: Valid only on flights operated by Alaska Airlines and Horizon Air and on PenAir between Anchorage and Dutch Harbor. Not valid on codeshare flights.

Taxes, Fees and Surcharges: Passenger is responsible for all applicable taxes, fees, and surcharges, including checked baggage fees.

Combinability: Not valid with any other discounts, including Discount Codes, coupons, discount programs, MyAccount online discount, or other arrangements.

Changes and Refunds: Changes and refunds are allowed per the applicable fare rule and may result in the forfeiture of the Discount Code.

Mileage Plan: Mileage Plan credit applies and upgrades are allowed.

Transferability: Discount Codes and tickets are not transferable. They may not be given to another individual, and may not be sold, bought, bartered, auctioned or collected in bulk. Any deemed by Alaska Airlines/Horizon Air to have been distributed or acquired improperly will not be honored and traveler will be liable for payment of full fare.

Additional Terms: All rules of Alaska Airlines, Horizon Air, alaskaair.com, and the applicable fare rules not mentioned within these terms and conditions apply.

Other: Lost or stolen Discount Codes or tickets cannot be replaced. Alaska/Horizon has the final authority regarding redemption. Travel is subject to Alaska and Horizon contract of carriage. Terms and conditions as written herein are final and cannot be changed by any statement or representation of any unauthorized person, including employees of Alaska/Horizon or issuing organization. Other restrictions may apply and Alaska/Horizon reserves the right to suspend or change this offer without notice.






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Companion Fare FAQ - Bank of America Mileage Plan Visa

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Old May 14, 2013, 8:41 am
  #211  
 
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See this thread for your answers.

Here are some pertinent excerpts:

Transferability: Discount Codes and tickets are not transferable. They may not be given to another individual, and may not be sold, bought, bartered, auctioned or collected in bulk. Any deemed by Alaska Airlines/Horizon Air to have been distributed or acquired improperly will not be honored and traveler will be liable for payment of full fare.

Do I have to be one of the passengers flying? No, the T&C states that you must either be one of the passengers or the credit card booking the tickets be in your name. In other words, you can buy the ticket for two other people with your credit card and work out an arrangement with the other party to get reimbursed.
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Old May 14, 2013, 8:49 am
  #212  
 
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Originally Posted by dave1013
See this thread for your answers.
Yes, thank you, I should have indicated that I had researched ALL the fare rules prior to my post and what I am asking specifically is if anyone here has had any luck simply giving the "discount code" to someone else and have them make the purchase.

Thats what we could do before they went paperless. To be honest, I would be inclined to just toss this discount out rather than possibly be responsible for the $1,400 ticket charge by making the purchase directly for someone else.

Sorry I was not more specific and I appreciate the effort you took in responding.
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Old May 14, 2013, 10:36 am
  #213  
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Originally Posted by arcticflier
Yes, thank you, I should have indicated that I had researched ALL the fare rules prior to my post and what I am asking specifically is if anyone here has had any luck simply giving the "discount code" to someone else and have them make the purchase.

Thats what we could do before they went paperless. To be honest, I would be inclined to just toss this discount out rather than possibly be responsible for the $1,400 ticket charge by making the purchase directly for someone else.

Sorry I was not more specific and I appreciate the effort you took in responding.
In practice, it seems that Alaska only requires the last name to match. If the last names do not match, though, it appears that the system will reject the code with an error.

If you are wanting to give your code to someone you know well, you could tell the person who wants to use your code to issue an additional card on their credit card account in your name. They don't need to give you the card--just have them go to alaskaair.com, enter the discount code, and then on the payment screen, use the additional card that has been issued in your name. That way, alaskaair.com thinks you're buying the ticket (since the card is in your name) but it really gets charged to their credit card account. After they complete their purchase, they can shred the card with your name on it and call their credit card company to remove your name from the account.

If you're just trying to give your code to a random stranger, it's probably not worth it (or wise) to go through that hassle, but it's one way around the restrictions that I can think of.
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Old Jun 3, 2013, 2:18 am
  #214  
 
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It would be great if somebody could clarify my doubt. As MVP Gold, I purchase tickets whenever I get to know of my rough travel plans and then keep track of the price. If the price drops, I cancel and rebook since there is no fee.

If I book using the companion fare, can I do still do the same without any penalty?

Thanks
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Old Jun 3, 2013, 8:07 am
  #215  
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Originally Posted by kyunbit
It would be great if somebody could clarify my doubt. As MVP Gold, I purchase tickets whenever I get to know of my rough travel plans and then keep track of the price. If the price drops, I cancel and rebook since there is no fee.

If I book using the companion fare, can I do still do the same without any penalty?

Thanks
If you cancel a ticket with a companion certificate attached, you will lose the certificate. You can, however, utilize the Claim Guaranteed Airfare Credit page to receive a credit for the difference in fare without losing the certificate, or if both passengers on the reservation are Gold, you can make changes to the itinerary fee-free and receive a credit for the difference, but you cannot cancel the ticket outright and rebook it as a new reservation without losing the attached certificate.
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Old Jun 3, 2013, 10:22 am
  #216  
 
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Originally Posted by jackal
If you cancel a ticket with a companion certificate attached, you will lose the certificate. You can, however, utilize the Claim Guaranteed Airfare Credit page to receive a credit for the difference in fare without losing the certificate, or if both passengers on the reservation are Gold, you can make changes to the itinerary fee-free and receive a credit for the difference, but you cannot cancel the ticket outright and rebook it as a new reservation without losing the attached certificate.
Thanks for clarification.

A small doubt, if I cancel within 24 hours, do I still lose the Certificate?
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Old Jun 3, 2013, 11:03 am
  #217  
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Originally Posted by kyunbit
Thanks for clarification.

A small doubt, if I cancel within 24 hours, do I still lose the Certificate?
Unfortunately, yes. The system has no way of preserving a companion certificate on a canceled reservation.

If you absolutely can't avoid canceling, you may be able to call Customer Care and discuss with them the option of reinstating your companion certificate, but it's definitely not a sure thing.
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Old Jul 1, 2013, 11:11 am
  #218  
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I have a question regarding change of plans when one traveler can still go but the other cannot. I am the primary traveler, and my companion and I will make the outbound journey together. So the ticket isn't going to be canceled.

But on the return journey (nonstop, if that matters) I would like the companion to return alone while I stay behind. Is this a problem? I know the FAQs say you must travel together, but couldn't we both check-in online and then the companion board without me? Is Alaska going to pull him off the plane because I'm not there?
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Old Jul 1, 2013, 3:13 pm
  #219  
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Originally Posted by Scottrick
I have a question regarding change of plans when one traveler can still go but the other cannot. I am the primary traveler, and my companion and I will make the outbound journey together. So the ticket isn't going to be canceled.

But on the return journey (nonstop, if that matters) I would like the companion to return alone while I stay behind. Is this a problem? I know the FAQs say you must travel together, but couldn't we both check-in online and then the companion board without me? Is Alaska going to pull him off the plane because I'm not there?
I doubt they'd pull him off the plane. You actually don't need to check in together; in fact, it may raise fewer flags if you don't check in, as your itinerary will then automatically be canceled at T-30, and the GA may not even know that you were ever supposed to be on the flight.

Your portion of the itinerary will be canceled, though, with no residual value.

Just to be safe, you may want to book your friend as the primary traveler so the bulk of the ticket's value is assigned to him. (Just put his name in first when booking.)
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Old Jul 1, 2013, 3:44 pm
  #220  
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Originally Posted by jackal
Your portion of the itinerary will be canceled, though, with no residual value.
This isn't a problem. I'm more concerned with the cost and inconvenience of booking an extra ticket to immediately fly back, or paying change fees in order to rebook separate itineraries.[/QUOTE]

Originally Posted by jackal
Just to be safe, you may want to book your friend as the primary traveler so the bulk of the ticket's value is assigned to him. (Just put his name in first when booking.)
Unfortunately it's too late for that. I was originally firm on the dates, and it's just luck that I need to stay longer. So I booked myself as primary and him as the companion.
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Old Jul 1, 2013, 3:50 pm
  #221  
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They could expect your friend to pay the full walk-up fare, or possibly charge your credit card after the fact for the rest of the fare owed.

If you can still find a decently priced advance purchase fare, its probably worth just buying one.
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Old Dec 4, 2013, 11:57 am
  #222  
 
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So I love using Alaska lowest price guarantee, because it means I don't have to constantly keep checking prices - just buy the flight several months in advance, set up alerts for price drop and get the difference if it does.

Now - I want to buy a flight for me + partner to Hawaii, where the partner's flight will be using the $118 companion cert. Assume my flight is $400. I've never used this cert before, so have some questions.

Will this still make my flight eligible for lowest price guarantee?

I assume the reservation for both people under the same booking code, but this effectively renders this low price guarantee useless because the flight price would never go under the discounted $400+118 for two people.

Is there a way for me to (after booking) split the reservation so that the nondiscounted $400 flight stays eligible for lowest price guarantee?

=====

Second question: I read in the FAQ that "multi-city" is allowed - does this mean that me and my partner can effectively get 2 or more trips out of this if we plan to travel together? E.g. Seattle to Hawaii-Oahu to Hawaii-Maui to Seattle to LA to Seattle?

Last edited by nomii; Dec 4, 2013 at 12:05 pm
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Old Dec 4, 2013, 12:36 pm
  #223  
 
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Originally Posted by noamaan
Now - I want to buy a flight for me + partner to Hawaii, where the partner's flight will be using the $118 companion cert. Assume my flight is $400. I've never used this cert before, so have some questions.

Will this still make my flight eligible for lowest price guarantee?
If you check the T&C of the Alaska price guarantee, it specifically states that the fully paid ticket still qualifies:
http://www.alaskaair.com/content/dea...alaskaair.aspx
Is there a way for me to (after booking) split the reservation so that the nondiscounted $400 flight stays eligible for lowest price guarantee?
AFAIK, you cannot ever split the reservation when using the companion certificate, but per above, it doesn't matter for the price guarantee.
Second question: I read in the FAQ that "multi-city" is allowed - does this mean that me and my partner can effectively get 2 or more trips out of this if we plan to travel together? E.g. Seattle to Hawaii-Oahu to Hawaii-Maui to Seattle to LA to Seattle?
If you can book it as a single ticket on the Alaska website using all Alaska metal (including Alaska Express, ie Horizon or Skywest operated Alaska flight), then you can use the companion fare.

So you wouldn't be able to do Oahu to Maui as Alaska doesn't fly that route directly, and I believe it maxes out at 4 legs, so with the exception of needing to book Oahu-Maui as a separate ticket on a separate carrier, that should be possible.
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Old Dec 4, 2013, 12:51 pm
  #224  
 
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Thanks! So now ... this made me excited that I can technically do 2 trips etc

BUT - I check the following:
http://www.alaskaair.com/content/mil...ount-code.aspx

What is the Companion Fare Discount Code that comes with my credit card?
The Companion Fare Discount Code is offered to holders of the Alaska Airlines Visa Signature® Card, The Platinum Plus® MasterCard® and the Visa® Business Card. This Discount Code entitles the cardholder to purchase one round-trip coach Companion fare from $118 (USD) ($99 base fare plus applicable taxes and fees from $19 depending on your Alaska Airlines flight itinerary). This Discount Code entitles the cardholder to purchase one round-trip coach companion fare on Alaska Airlines when traveling with another passenger on a paid published coach airfare on the same itinerary, booked at the same time. Mileage cannot be used as a form of payment for the paid ticket, however mileage credit accrual is allowed on both the paid ticket and Companion Fare. Passenger is responsible for all applicable taxes, fees, surcharges and applicable checked baggage fees associated with the Companion Fare. The Companion Fare Discount Code is not valid with multi-city shopping or award reservations, and cannot be combined with other discounts.



So the FAQ summary is not valid? Only round trip? I can't even do open jaw for hawaii?
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Old Dec 4, 2013, 1:09 pm
  #225  
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Originally Posted by noamaan
Thanks! So now ... this made me excited that I can technically do 2 trips etc

BUT - I check the following:
http://www.alaskaair.com/content/mil...ount-code.aspx

What is the Companion Fare Discount Code that comes with my credit card?
The Companion Fare Discount Code is offered to holders of the Alaska Airlines Visa Signature® Card, The Platinum Plus® MasterCard® and the Visa® Business Card. This Discount Code entitles the cardholder to purchase one round-trip coach Companion fare from $118 (USD) ($99 base fare plus applicable taxes and fees from $19 depending on your Alaska Airlines flight itinerary). This Discount Code entitles the cardholder to purchase one round-trip coach companion fare on Alaska Airlines when traveling with another passenger on a paid published coach airfare on the same itinerary, booked at the same time. Mileage cannot be used as a form of payment for the paid ticket, however mileage credit accrual is allowed on both the paid ticket and Companion Fare. Passenger is responsible for all applicable taxes, fees, surcharges and applicable checked baggage fees associated with the Companion Fare. The Companion Fare Discount Code is not valid with multi-city shopping or award reservations, and cannot be combined with other discounts.



So the FAQ summary is not valid? Only round trip? I can't even do open jaw for hawaii?
a legal open jaw is considered the same as a round trip. I believe you can also take one stopover as long as it is in the published routing, and doesn't put you over the maximum segments.

But it appears you want a round trip/open jaw Seattle - Hawaii and a round trip Seattle- Los Angeles, which would not be a valid routing.
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