May 14, 2013, 10:30 am
Last edit by: rrgg
Based on an original post by flyer206
I summarized a few posts on the companion fare. I initially had some questions and went through some of the posts as well as asked Missydarlin. So I thought I would post it for future people. If there is something incorrect or perhaps is useful for the next person please add or let me know.
Extending a companion fare
Tickets must be booked by the expiry date but can be for travel up to 330 days in advance. So book 2 full-fare tickets (coach fare only with new certificates issued after Aug. 1, 2012) for travel 11 months in advance to any destination on AS. When you have decided when and where you want to go, call AS to change the tickets. Since the tickets are full-fare or first class the changes will be no charge. The tickets can be changed to a lower level ticket including hot fare and the destination can be changed as well. If the tickets are cheaper then the amount will be refunded to the same credit card.
However, the ticket can not be extended for another 330 days. Meaning, you can not keep on extending the companion certificate. Hence travel must be completed within the initial 330 day window of when you booked your initial ticket.
The current terms show the personal and business card are treated the same regarding booking dates and expiration dates. If you have a counterexample since 2024, please share. (At one time the business companion fare required travel completed by expiry date.)
One of the travelers can not go
If the revenue passenger can not go then the companion passenger can not go. The T&C of the companion fare is that the companion must travel with the revenue passenger. Changes can be made by calling AS but change fees apply. Changes can now be done on-line. If the companion passenger can not go, the revenue passenger can still go. If you want to use the companion certificate another time, a call has to be made to AS.
Name changes are allowed but must be called in for change and is subject to change fee($125 --exempt if the name change involves a passenger who has status).
Should status flyer be the revenue or companion ticket.
Since the companion ticket is dependent on the revenue ticket, the status flyer should be the companion fare unless the tickets are in full fare or first class. Why? If the companion traveler can not fly the companion coupon can be saved for future use. The status passenger is allowed to make changes at no charge. THERE IS DEBATE ABOUT THIS ANSWER
Do I have to be one of the passengers flying?
No, the T&C states that you must either be one of the passengers or the credit card booking the tickets be in your name. One poster mentioned that he did not travel or use his credit card when he let his father use it. However it that case I believe they shared the same last name.
Do you have to use the AS airline credit card when booking the companion fare?
Through September 30, 2019, no. "For companion fares issued on or after October 1, 2019, both the primary fare and the companion fare must be purchased using your Alaska Airlines credit card." Exceptions: Fare can also be paid with your Wallet funds or AS Gift cards.
Does the companion fare accrue points.
YES, both tickets accrue points on any frequent flyer plan that gives out points on AS flights ie AS, AA, DL, CX, BA etc
Is the companion fare upgradeable?
YES, depending on first class upgrade (U) inventory and by priority based on the status of the traveler. There has to be 2 upgradeable seats available. If using paper certificates there has to be 2 certificates. Both travelers must upgrade or none at all. At T-24, you will be added to the flight upgrade list upon checkin per normal procedure and upgrades will process in the usual order of priority.
companion fare and upgrade question
When will I get my Companion certificate?
As soon as you get approved for the credit card the certificate will appear in your Alaska airline online account. As of June 2016, the initial companion fare will post shortly after the statement where you reach the minimum spend (currently $1000) closes. Another will appear around the 1 year anniversary of your credit card. JULY 2020 UPDATE: spend is now $2,000 within 90 days.
Cancelling a companion fare
Rebook=kept in system however change fees may apply based on fare purchased.
Refund=gone
What class of fares can be booked?
All fares can be booked from "hot fares" to"first class" but only on Alaska/Horizon operated flights. It is not eligible for AA, DL etc operated flights. (coach fare only with new certificates issued after Aug. 1, 2012). You cannot purchase F but you can upgrade to F after purchase or try your luck at free upgrades if you have status.
Can the companion fare be used on a one-way, round trip, open jaw, OR multi-city?
Any of the above. Also, if you purchase RT, you can subsequently call to change to a one-way ticket and potentially get a credit for the fare that applies to the cancelled segments.
I don't want to change my travel now, is there a way to cancel & reissue the code?
It's not technically "reissued." It's basically encased in amber for reuse.
If you change more than 60 days from the date of travel, AND the companion has no status (sorry, spouse), you can reuse the companion cert by calling in, having the reservation split, and then re-deposting the primary traveler's airfare into My Wallet and keeping a record of the companion traveler's ticket number separately.
Then, to reuse the companion cert for the same companion on a different itinerary, you need to phone in and make the primary traveler's reservation, and pay with a credit card for the primary traveler's ticket. No My Wallet funds can be used. Then the companion's cert and fees are reattached and any difference in fees and taxes are collected/refunded.
If the primary traveler decides that he/she does not want to reuse the companion cert after canceling the original reservation (as long as it's done before the value of the companion cert/fees/taxes expires), the value of the fees/taxes of the companion cert can be redeposited into the primary traveler's My Wallet. But the cert itself is forfeited.
(from Seattlenerd. Thank you!)
What are the Terms and Conditions as issued by Alaska Air
Discount: Valid for one $99 USD Companion Ticket when traveling with another passenger on a paid airfare. Both passengers must be booked in the same itinerary, at the same fare, traveling together, and ticketed at the same time. Valid for round-trip or one-way travel. Valid on published fares. Not applicable to Mileage Plan Award Reservations, Alaska Airlines Vacation packages, tour or contract fares.
Reservations & Ticketing: Valid for new ticket purchases through alaskaair.com, Alaska Airlines Reservations, or Horizon Air Reservations. The Companion Ticket Discount Code is redeemed at time of ticketing and is void for future changes or purchases. Traveler and/or Purchaser name must match the name issued on the Discount Code. Credit card required for purchase.
Passengers: Valid for one $99 USD Companion Ticket when traveling with a second passenger on a paid fare, traveling together, and booked and ticketed at the same time in the same reservation.
Routes: Valid systemwide on flights operated by Alaska Airlines or Horizon Air.
Advance Purchase: Per applicable fare rule.
Purchase By: Expiration date on Discount Code.
Blackout Dates: Per applicable fare rule.
Minimum & Maximum Stay: Per applicable fare rules.
Flights: Valid only on flights operated by Alaska Airlines and Horizon Air and on PenAir between Anchorage and Dutch Harbor. Not valid on codeshare flights.
Taxes, Fees and Surcharges: Passenger is responsible for all applicable taxes, fees, and surcharges, including checked baggage fees.
Combinability: Not valid with any other discounts, including Discount Codes, coupons, discount programs, MyAccount online discount, or other arrangements.
Changes and Refunds: Changes and refunds are allowed per the applicable fare rule and may result in the forfeiture of the Discount Code.
Mileage Plan: Mileage Plan credit applies and upgrades are allowed.
Transferability: Discount Codes and tickets are not transferable. They may not be given to another individual, and may not be sold, bought, bartered, auctioned or collected in bulk. Any deemed by Alaska Airlines/Horizon Air to have been distributed or acquired improperly will not be honored and traveler will be liable for payment of full fare.
Additional Terms: All rules of Alaska Airlines, Horizon Air, alaskaair.com, and the applicable fare rules not mentioned within these terms and conditions apply.
Other: Lost or stolen Discount Codes or tickets cannot be replaced. Alaska/Horizon has the final authority regarding redemption. Travel is subject to Alaska and Horizon contract of carriage. Terms and conditions as written herein are final and cannot be changed by any statement or representation of any unauthorized person, including employees of Alaska/Horizon or issuing organization. Other restrictions may apply and Alaska/Horizon reserves the right to suspend or change this offer without notice.
I summarized a few posts on the companion fare. I initially had some questions and went through some of the posts as well as asked Missydarlin. So I thought I would post it for future people. If there is something incorrect or perhaps is useful for the next person please add or let me know.
Extending a companion fare
Tickets must be booked by the expiry date but can be for travel up to 330 days in advance. So book 2 full-fare tickets (coach fare only with new certificates issued after Aug. 1, 2012) for travel 11 months in advance to any destination on AS. When you have decided when and where you want to go, call AS to change the tickets. Since the tickets are full-fare or first class the changes will be no charge. The tickets can be changed to a lower level ticket including hot fare and the destination can be changed as well. If the tickets are cheaper then the amount will be refunded to the same credit card.
However, the ticket can not be extended for another 330 days. Meaning, you can not keep on extending the companion certificate. Hence travel must be completed within the initial 330 day window of when you booked your initial ticket.
The current terms show the personal and business card are treated the same regarding booking dates and expiration dates. If you have a counterexample since 2024, please share. (At one time the business companion fare required travel completed by expiry date.)
One of the travelers can not go
If the revenue passenger can not go then the companion passenger can not go. The T&C of the companion fare is that the companion must travel with the revenue passenger. Changes can be made by calling AS but change fees apply. Changes can now be done on-line. If the companion passenger can not go, the revenue passenger can still go. If you want to use the companion certificate another time, a call has to be made to AS.
Name changes are allowed but must be called in for change and is subject to change fee($125 --exempt if the name change involves a passenger who has status).
Should status flyer be the revenue or companion ticket.
Since the companion ticket is dependent on the revenue ticket, the status flyer should be the companion fare unless the tickets are in full fare or first class. Why? If the companion traveler can not fly the companion coupon can be saved for future use. The status passenger is allowed to make changes at no charge. THERE IS DEBATE ABOUT THIS ANSWER
Do I have to be one of the passengers flying?
No, the T&C states that you must either be one of the passengers or the credit card booking the tickets be in your name. One poster mentioned that he did not travel or use his credit card when he let his father use it. However it that case I believe they shared the same last name.
Do you have to use the AS airline credit card when booking the companion fare?
Through September 30, 2019, no. "For companion fares issued on or after October 1, 2019, both the primary fare and the companion fare must be purchased using your Alaska Airlines credit card." Exceptions: Fare can also be paid with your Wallet funds or AS Gift cards.
Does the companion fare accrue points.
YES, both tickets accrue points on any frequent flyer plan that gives out points on AS flights ie AS, AA, DL, CX, BA etc
Is the companion fare upgradeable?
YES, depending on first class upgrade (U) inventory and by priority based on the status of the traveler. There has to be 2 upgradeable seats available. If using paper certificates there has to be 2 certificates. Both travelers must upgrade or none at all. At T-24, you will be added to the flight upgrade list upon checkin per normal procedure and upgrades will process in the usual order of priority.
companion fare and upgrade question
When will I get my Companion certificate?
Cancelling a companion fare
Rebook=kept in system however change fees may apply based on fare purchased.
Refund=gone
What class of fares can be booked?
All fares can be booked from "hot fares" to
Can the companion fare be used on a one-way, round trip, open jaw, OR multi-city?
Any of the above. Also, if you purchase RT, you can subsequently call to change to a one-way ticket and potentially get a credit for the fare that applies to the cancelled segments.
I don't want to change my travel now, is there a way to cancel & reissue the code?
It's not technically "reissued." It's basically encased in amber for reuse.
If you change more than 60 days from the date of travel, AND the companion has no status (sorry, spouse), you can reuse the companion cert by calling in, having the reservation split, and then re-deposting the primary traveler's airfare into My Wallet and keeping a record of the companion traveler's ticket number separately.
Then, to reuse the companion cert for the same companion on a different itinerary, you need to phone in and make the primary traveler's reservation, and pay with a credit card for the primary traveler's ticket. No My Wallet funds can be used. Then the companion's cert and fees are reattached and any difference in fees and taxes are collected/refunded.
If the primary traveler decides that he/she does not want to reuse the companion cert after canceling the original reservation (as long as it's done before the value of the companion cert/fees/taxes expires), the value of the fees/taxes of the companion cert can be redeposited into the primary traveler's My Wallet. But the cert itself is forfeited.
(from Seattlenerd. Thank you!)
What are the Terms and Conditions as issued by Alaska Air
Discount: Valid for one $99 USD Companion Ticket when traveling with another passenger on a paid airfare. Both passengers must be booked in the same itinerary, at the same fare, traveling together, and ticketed at the same time. Valid for round-trip or one-way travel. Valid on published fares. Not applicable to Mileage Plan Award Reservations, Alaska Airlines Vacation packages, tour or contract fares.
Reservations & Ticketing: Valid for new ticket purchases through alaskaair.com, Alaska Airlines Reservations, or Horizon Air Reservations. The Companion Ticket Discount Code is redeemed at time of ticketing and is void for future changes or purchases. Traveler and/or Purchaser name must match the name issued on the Discount Code. Credit card required for purchase.
Passengers: Valid for one $99 USD Companion Ticket when traveling with a second passenger on a paid fare, traveling together, and booked and ticketed at the same time in the same reservation.
Routes: Valid systemwide on flights operated by Alaska Airlines or Horizon Air.
Advance Purchase: Per applicable fare rule.
Purchase By: Expiration date on Discount Code.
Blackout Dates: Per applicable fare rule.
Minimum & Maximum Stay: Per applicable fare rules.
Flights: Valid only on flights operated by Alaska Airlines and Horizon Air and on PenAir between Anchorage and Dutch Harbor. Not valid on codeshare flights.
Taxes, Fees and Surcharges: Passenger is responsible for all applicable taxes, fees, and surcharges, including checked baggage fees.
Combinability: Not valid with any other discounts, including Discount Codes, coupons, discount programs, MyAccount online discount, or other arrangements.
Changes and Refunds: Changes and refunds are allowed per the applicable fare rule and may result in the forfeiture of the Discount Code.
Mileage Plan: Mileage Plan credit applies and upgrades are allowed.
Transferability: Discount Codes and tickets are not transferable. They may not be given to another individual, and may not be sold, bought, bartered, auctioned or collected in bulk. Any deemed by Alaska Airlines/Horizon Air to have been distributed or acquired improperly will not be honored and traveler will be liable for payment of full fare.
Additional Terms: All rules of Alaska Airlines, Horizon Air, alaskaair.com, and the applicable fare rules not mentioned within these terms and conditions apply.
Other: Lost or stolen Discount Codes or tickets cannot be replaced. Alaska/Horizon has the final authority regarding redemption. Travel is subject to Alaska and Horizon contract of carriage. Terms and conditions as written herein are final and cannot be changed by any statement or representation of any unauthorized person, including employees of Alaska/Horizon or issuing organization. Other restrictions may apply and Alaska/Horizon reserves the right to suspend or change this offer without notice.
Companion Fare FAQ - Bank of America Mileage Plan Visa
Sep 17, 2014, 11:57 pm
#273
Join Date: Sep 2006
Location: PHX
Programs: AS MVP, HH Diamond
Posts: 3,259
Oct 17, 2014, 7:36 pm
#274
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,502
Looked through the thread, could not find an answer for this:
Wife has a biz trip in Hawaii, I am thinking about joining her midweek when her business has been concluded, we would travel home together on the weekend. Company has instructed her to purchase tickets, will be reimbursed. I have a cheap Avios award for the outbound, nothing available for the return.
We are thinking about applying for the Alaska Card for the companion pass, I only need the return, when we would be flying together.
Company has instructed her to purchase refundable coach, discounted first is currently available for less than refundable coach.
Is it possible for wife to buy a round trip refundable coach ticket, submit receipt for reimbursement, then but 2 one way discount first, on separate records, use the companion cert for me on the return?
Wife has a biz trip in Hawaii, I am thinking about joining her midweek when her business has been concluded, we would travel home together on the weekend. Company has instructed her to purchase tickets, will be reimbursed. I have a cheap Avios award for the outbound, nothing available for the return.
We are thinking about applying for the Alaska Card for the companion pass, I only need the return, when we would be flying together.
Company has instructed her to purchase refundable coach, discounted first is currently available for less than refundable coach.
Is it possible for wife to buy a round trip refundable coach ticket, submit receipt for reimbursement, then but 2 one way discount first, on separate records, use the companion cert for me on the return?
Oct 17, 2014, 7:39 pm
#275
Join Date: Dec 2011
Location: YVR
Posts: 625
Looked through the thread, could not find an answer for this:
Wife has a biz trip in Hawaii, I am thinking about joining her midweek when her business has been concluded, we would travel home together on the weekend. Company has instructed her to purchase tickets, will be reimbursed. I have a cheap Avios award for the outbound, nothing available for the return.
We are thinking about applying for the Alaska Card for the companion pass, I only need the return, when we would be flying together.
Company has instructed her to purchase refundable coach, discounted first is currently available for less than refundable coach.
Is it possible for wife to buy a round trip refundable coach ticket, submit receipt for reimbursement, then but 2 one way discount first, on separate records, use the companion cert for me on the return?
Wife has a biz trip in Hawaii, I am thinking about joining her midweek when her business has been concluded, we would travel home together on the weekend. Company has instructed her to purchase tickets, will be reimbursed. I have a cheap Avios award for the outbound, nothing available for the return.
We are thinking about applying for the Alaska Card for the companion pass, I only need the return, when we would be flying together.
Company has instructed her to purchase refundable coach, discounted first is currently available for less than refundable coach.
Is it possible for wife to buy a round trip refundable coach ticket, submit receipt for reimbursement, then but 2 one way discount first, on separate records, use the companion cert for me on the return?
Oct 17, 2014, 9:05 pm
#276
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,502
Oct 17, 2014, 10:05 pm
#277
Join Date: Aug 2011
Posts: 2,187
Oct 18, 2014, 1:05 pm
#278
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
But if you're flying out of San Diego, you may have a decent shot at a cash upgrade for $150 when you check in, so it's worth checking in online right at 24 hours, particularly for the mid-week outbound.
Oct 19, 2014, 1:07 pm
#279
Join Date: Oct 2014
Posts: 1
I swear I saw this somewhere before, but can't find the answer. We are trying to extend a couple of companion certs that expire tomorrow (moving soon and no idea of trips/routings for awhile). Is there any benefit to booking full fare one way vs. Full fare round trip? Seems like it makes the most sense to book the cheapest possible routing and one way at that to minimize the initial cost? Man, I am getting cheap...
For what it matters, wife is mvpg75k and I have no status with Alaska.
For what it matters, wife is mvpg75k and I have no status with Alaska.
Oct 28, 2014, 6:48 pm
#280
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,502
Clarification: Should status flyer be the revenue or companion ticket
Apologies if this has been addressed earlier, review of earlier posts created confusion.
My wife has the Companion code, I am MVP Gold. As the cert is in her account, I assume it will be necessary for the revenue ticket to be in her name.
1. If we purchase 2 MVP Gold upgradeable fares, will we both be instantly upgraded?
2. Are we better off using 2 Guest upgrades - fare is less, unlikely to have a better use before they expire.
My wife has the Companion code, I am MVP Gold. As the cert is in her account, I assume it will be necessary for the revenue ticket to be in her name.
1. If we purchase 2 MVP Gold upgradeable fares, will we both be instantly upgraded?
2. Are we better off using 2 Guest upgrades - fare is less, unlikely to have a better use before they expire.
Nov 1, 2014, 3:05 pm
#281
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,195
The only downside is that if there are currently no seats in U space, you cannot waitlist the certificates, so you need to watch like a hawk for space to open up and then apply the certificates as soon as space opens up. (Instant Upgrade fares are automatically waitlisted and will clear into U space usually within several hours of U space opening up.)
There are a few tools out there that will help you watch for U space to open up. ExpertFlyer is a paid service that will email you when U space opens up, and LMOffice.com is a free site that does something similar.
Nov 22, 2014, 12:18 pm
#282
Join Date: Jan 2013
Location: CA
Posts: 93
I'm planning to book a trip to Hawaii and wanted to ask a few questions. I read through the forum and the FAQ but still not quite clear on these; apologies if they were addressed already.
Scenario: I am MVP Gold and companion has no status. There are some dates available now for cheap but not on convenient days. I am trying to be as flexible as possible.
Goal: Go to Hawaii for cheap, ideally in first class.
Questions:
1. If I book a non-refundable ticket for us using a companion cert, I can cancel my ticket for free as MVPG. Can I cancel the companion for free or will there be a standard cancellation fee (or do I have to forfeit companion fare I paid)? I understand I lose the companion pass, just not clear if there is a fee for canceling the companion fare.
2. If cheaper fares open up on more convenient days, I will have to pay a change fee for the companion. Can I get around this by canceling both tickets and rebooking using another companion pass (we have 3, Alaska churning
)?
3. Can I attach a companion to an already booked flight? Since I can cancel my ticket for free, can I later decide to attach my companion when we are certain we are going and have the right dates? Will this result in re-pricing the itinerary to the prices at the time of the change?
Thanks all!
Scenario: I am MVP Gold and companion has no status. There are some dates available now for cheap but not on convenient days. I am trying to be as flexible as possible.
Goal: Go to Hawaii for cheap, ideally in first class.
Questions:
1. If I book a non-refundable ticket for us using a companion cert, I can cancel my ticket for free as MVPG. Can I cancel the companion for free or will there be a standard cancellation fee (or do I have to forfeit companion fare I paid)? I understand I lose the companion pass, just not clear if there is a fee for canceling the companion fare.
2. If cheaper fares open up on more convenient days, I will have to pay a change fee for the companion. Can I get around this by canceling both tickets and rebooking using another companion pass (we have 3, Alaska churning
)?3. Can I attach a companion to an already booked flight? Since I can cancel my ticket for free, can I later decide to attach my companion when we are certain we are going and have the right dates? Will this result in re-pricing the itinerary to the prices at the time of the change?
Thanks all!
Nov 22, 2014, 12:32 pm
#283
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,833
I'm planning to book a trip to Hawaii and wanted to ask a few questions. I read through the forum and the FAQ but still not quite clear on these; apologies if they were addressed already.
Scenario: I am MVP Gold and companion has no status. There are some dates available now for cheap but not on convenient days. I am trying to be as flexible as possible.
Goal: Go to Hawaii for cheap, ideally in first class.
Questions:
1. If I book a non-refundable ticket for us using a companion cert, I can cancel my ticket for free as MVPG. Can I cancel the companion for free or will there be a standard cancellation fee (or do I have to forfeit companion fare I paid)? I understand I lose the companion pass, just not clear if there is a fee for canceling the companion fare.
2. If cheaper fares open up on more convenient days, I will have to pay a change fee for the companion. Can I get around this by canceling both tickets and rebooking using another companion pass (we have 3, Alaska churning )?
3. Can I attach a companion to an already booked flight? Since I can cancel my ticket for free, can I later decide to attach my companion when we are certain we are going and have the right dates? Will this result in re-pricing the itinerary to the prices at the time of the change?
Thanks all!
Scenario: I am MVP Gold and companion has no status. There are some dates available now for cheap but not on convenient days. I am trying to be as flexible as possible.
Goal: Go to Hawaii for cheap, ideally in first class.
Questions:
1. If I book a non-refundable ticket for us using a companion cert, I can cancel my ticket for free as MVPG. Can I cancel the companion for free or will there be a standard cancellation fee (or do I have to forfeit companion fare I paid)? I understand I lose the companion pass, just not clear if there is a fee for canceling the companion fare.
2. If cheaper fares open up on more convenient days, I will have to pay a change fee for the companion. Can I get around this by canceling both tickets and rebooking using another companion pass (we have 3, Alaska churning
)?3. Can I attach a companion to an already booked flight? Since I can cancel my ticket for free, can I later decide to attach my companion when we are certain we are going and have the right dates? Will this result in re-pricing the itinerary to the prices at the time of the change?
Thanks all!
2) change fees apply to any non-status passengers, regardless of whether they are on the same PNR as you. No way around it (at least as far as I know). If you choose to cancel rather than just change the dates, you can rebook immediately using a different companion code and then call in to have the 'lost' one put back onto your account.
3). Never tried it but can't see how it would work as you have to shop for the fare using the companion code the same way you would use any discount code - at the time of booking. I don't believe there is any way to do this retroactively. So you would have to cancel and rebook, which would trigger repricing. But others may know something I don't?
Nov 22, 2014, 1:53 pm
#284
Join Date: Jan 2013
Location: CA
Posts: 93
3). Never tried it but can't see how it would work as you have to shop for the fare using the companion code the same way you would use any discount code - at the time of booking. I don't believe there is any way to do this retroactively. So you would have to cancel and rebook, which would trigger repricing. But others may know something I don't?
Nov 23, 2014, 2:58 am
#285
Join Date: Oct 2007
Location: JNU
Programs: AS MVPG; AAdvantage;Delta Silver
Posts: 89
AS once waived the companion change fare fee for me
When I recently had to change a return with a companion AS graciously waived the change-fare fee for my companion. Perhaps it was so I could do that oh-so-Alaskan ting and work a doctor's visit into a vacation, but I asked and was graciously accommodated.
That's good customer service!
Sue^
That's good customer service!
Sue^