Benefits for OW emerald on AB ?
Mar 30, 2012, 3:00 pm
#2
Join Date: Sep 2011
Location: BOS
Posts: 519
Standard Emerald benefits, AB hasn't announced anything else:
http://www.oneworld.com/ffp/oneworld-benefits/
I've flown a few times on AB as a OW Sapphire. TXL has very clear signage, and a new elite counter for questions. Very friendly when my flight wasn't at the gate on my boarding pass, she knew instantly where I should go and thanked me for flying oneworld. That's about the only thing I've experienced...most AB airports have no priority boarding (only gate A02 at TXL), and I haven't checked any luggage.
As far as Lounge access, no problems accessing partner lounges...although, the woman at the BA Terraces at TXL made a face when I showed her my boarding pass. Maybe they're annoyed by all the new airberlin flyers.
http://www.oneworld.com/ffp/oneworld-benefits/
I've flown a few times on AB as a OW Sapphire. TXL has very clear signage, and a new elite counter for questions. Very friendly when my flight wasn't at the gate on my boarding pass, she knew instantly where I should go and thanked me for flying oneworld. That's about the only thing I've experienced...most AB airports have no priority boarding (only gate A02 at TXL), and I haven't checked any luggage.
As far as Lounge access, no problems accessing partner lounges...although, the woman at the BA Terraces at TXL made a face when I showed her my boarding pass. Maybe they're annoyed by all the new airberlin flyers.
Mar 31, 2012, 6:42 am
#3
Join Date: May 2010
Location: Helsinki, FI
Programs: AB Plat, SK Gold, KL Silver
Posts: 23
BTW: w/ OW Sapphire I have often managed to get a guest in eventhough he had not been flying OW ...
Apr 1, 2012, 12:36 pm
#5
Join Date: Sep 2011
Location: BOS
Posts: 519
As with all things, you can call and ask politely if they'll assign seats for you for free.
Apr 3, 2012, 2:12 am
#6
Original Poster
Join Date: Aug 2004
Location: Germany
Programs: *A Gold, OWE
Posts: 971
"Access to preferred or pre-reserved seating*" with * meaning "*In accordance with the individual policy of the oneworld member airline operating the flight."
Which is not clear, and I was seeking for some specific answer: Do they or don't they offer seat reservations for OW emeralds?
Apr 3, 2012, 10:38 am
#7
Join Date: Jul 2011
Location: lax
Programs: AA EXP, Hyatt Diamond, Hilton Gold
Posts: 389
The last time I called AB and asked the same question, I was told that up until this points, OW elite is not allowed to choose seat for free. They also don't know when thing will change, if it ever will.
Apr 7, 2012, 12:48 pm
#8
Join Date: Feb 2006
Location: NUE,MUC,INN,FDH
Programs: QF LTG, LH (SEN*** till 02/26), AF, AA, AB-G†
Posts: 2,076
Disagree! I find them very helpful! Especially during irops in LHR! If you ask nicely, you will get a nice answer!
Apr 7, 2012, 12:51 pm
#9
Join Date: Feb 2006
Location: NUE,MUC,INN,FDH
Programs: QF LTG, LH (SEN*** till 02/26), AF, AA, AB-G†
Posts: 2,076
I got free seating as Emerald on many airlines (BA, IB, AY, QF). No free seat reservation would be a big minus.
Apr 9, 2012, 12:15 pm
#10
Join Date: Jan 2012
Location: MUC, BER
Programs: BA Gold
Posts: 156
Apr 16, 2012, 12:56 pm
#11
Join Date: Oct 1999
Location: New York
Posts: 7,358
Seat assignment
Just want to report back...
I booked a ticket from FCO to FRA via VIE on Fly Niki yesterday for travel in June.
I am able to input my American Airlines AAdvantage number into the record (I notice that AB only has a few OW airlines listed under their FF number including their own topbonus, along with Finnair and S7). I presume you need to call AB 24 hours hotline in the US to enter other OW members' FF numbers.
Seat assignment - Well AB and HG sell XL seats but you have to call their reservation hotline to do it, as they need to verify the exit seat requirement. I am able to book the exit window seat on these A320s with no issue and the best part - AB computer is able to recognize my AA EXP number and my OW emerald status, and the exit row is available for free. So I can verify that OW Sapphire and Emerald members have access to premium and exit row seats for free, but you will have to CALL AB to reserve those seats.
According to the agent, you will receive most of the same benefits as their topbonus elite members, corresponding to the Oneworld status.
As an Oneworld Emerald member, I will be able to check in two pieces of bags weighing up to 30kg each for free. When I pull up the baggage extra section on my booking, the booking screen just said that I was not eligible for the service.
I am pleasantly surprised and AB agents are very friendly and personable.
Personally I consider Air Berlin is an average LCC airline with limited beverage and refreshment service (Used to be better with sandwiches on longer flights or flights at meal time). It is well run like most German airlines - on time and smooth. However I find their crews only average, but they will get their jobs done. Anyhow, there are a few things that I like - chocolate that they passed out as you exit from the plane and their BOB service. You will be able to pre-order hot meals in advance, and the food is actually very good. Please note AB top elite (OW Emerald) get a free gourmet meal, but OW members don't get those free hot meals. I booked my own warm meals online and was charged accordingly.
However I love Fly Niki, and their F/As are always friendly and a bit more personable than Air Berlin crews. They are prettier and more customer oriented. The airline will use Air Berlin planes from time to time, but the crew is still Fly Niki. They are also more generous with their refreshment service - sandwiches at meal times on most flights even shorter intra-European runs, and their BOB service is a bit different from AB. They feature DO & CO meal, which is very good and you will get a good business class quality meal for $14. It is not bad considered how things are expensive in Europe.
Anyway, I will report back when I fly HG in June and see if I have anything else to add, regarding priority boarding, check-in, baggage service, and lounge access.
To summarize:
OW members will get
- free baggage allowance corresponding to AB own elite status
- free seat assignment for premium rows and exit rows for OW Sapphire and Emerald members, but must call AB/HG to get the seat assignment.
Carfield
I booked a ticket from FCO to FRA via VIE on Fly Niki yesterday for travel in June.
I am able to input my American Airlines AAdvantage number into the record (I notice that AB only has a few OW airlines listed under their FF number including their own topbonus, along with Finnair and S7). I presume you need to call AB 24 hours hotline in the US to enter other OW members' FF numbers.
Seat assignment - Well AB and HG sell XL seats but you have to call their reservation hotline to do it, as they need to verify the exit seat requirement. I am able to book the exit window seat on these A320s with no issue and the best part - AB computer is able to recognize my AA EXP number and my OW emerald status, and the exit row is available for free. So I can verify that OW Sapphire and Emerald members have access to premium and exit row seats for free, but you will have to CALL AB to reserve those seats.
According to the agent, you will receive most of the same benefits as their topbonus elite members, corresponding to the Oneworld status.
As an Oneworld Emerald member, I will be able to check in two pieces of bags weighing up to 30kg each for free. When I pull up the baggage extra section on my booking, the booking screen just said that I was not eligible for the service.
I am pleasantly surprised and AB agents are very friendly and personable.
Personally I consider Air Berlin is an average LCC airline with limited beverage and refreshment service (Used to be better with sandwiches on longer flights or flights at meal time). It is well run like most German airlines - on time and smooth. However I find their crews only average, but they will get their jobs done. Anyhow, there are a few things that I like - chocolate that they passed out as you exit from the plane and their BOB service. You will be able to pre-order hot meals in advance, and the food is actually very good. Please note AB top elite (OW Emerald) get a free gourmet meal, but OW members don't get those free hot meals. I booked my own warm meals online and was charged accordingly.
However I love Fly Niki, and their F/As are always friendly and a bit more personable than Air Berlin crews. They are prettier and more customer oriented. The airline will use Air Berlin planes from time to time, but the crew is still Fly Niki. They are also more generous with their refreshment service - sandwiches at meal times on most flights even shorter intra-European runs, and their BOB service is a bit different from AB. They feature DO & CO meal, which is very good and you will get a good business class quality meal for $14. It is not bad considered how things are expensive in Europe.
Anyway, I will report back when I fly HG in June and see if I have anything else to add, regarding priority boarding, check-in, baggage service, and lounge access.
To summarize:
OW members will get
- free baggage allowance corresponding to AB own elite status
- free seat assignment for premium rows and exit rows for OW Sapphire and Emerald members, but must call AB/HG to get the seat assignment.
Carfield
Last edited by Carfield; May 16, 2012 at 5:51 pm
May 15, 2012, 5:21 pm
#14
Join Date: Mar 2006
Location: PH
Programs: CX DM, PR PE, IHG Dia Amb, Hyatt Globalist, HHonors Diamond, Marriott Platinum
Posts: 383
Called AB Int'l. nunber today to ask about my benefits as OW Emerald flying FRA-MUC (via TXL). Agent says my benefits is "only the miles".
I then ask again mentioning as a Oneworld Emerald member, I get benefits from partner OW airlines. Agent then repeats and says your benefits is "only the miles"
What? AB reps don't know anything about OW benefits!
How could OW allow AB to be a partner airline!
Anyway, I know I should get benefits so will insist upon check-in if not given any
I then ask again mentioning as a Oneworld Emerald member, I get benefits from partner OW airlines. Agent then repeats and says your benefits is "only the miles"
What? AB reps don't know anything about OW benefits!
How could OW allow AB to be a partner airline!
Anyway, I know I should get benefits so will insist upon check-in if not given any
May 16, 2012, 5:50 pm
#15
Join Date: Oct 1999
Location: New York
Posts: 7,358
Did you at least try to get seats?
Sometimes not all agents are very well informed... and it is better just to hang up and to call them again. Most of the AB agents are pretty friendly and hold times are pretty reasonable.
If you have entered your mileage number correctly, the computer should be able to see it and will not charge you any money when the agent requests a seat for you. They still have issues recognizing other OW elite numbers on line (at least in real time)... so it is better to call in. Even if the agent wants to charge you for the seat, s/he can't do it.
Call again and just said you want to book an exit seat, and the computer will inform the agent if s/he needs to charge you.
I am an AA EXP BTW.
Carfield
If you have entered your mileage number correctly, the computer should be able to see it and will not charge you any money when the agent requests a seat for you. They still have issues recognizing other OW elite numbers on line (at least in real time)... so it is better to call in. Even if the agent wants to charge you for the seat, s/he can't do it.
Call again and just said you want to book an exit seat, and the computer will inform the agent if s/he needs to charge you.
I am an AA EXP BTW.
Carfield