Final Check In time
May 5, 2013, 12:20 am
#16
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
One thing to be aware of not checking in and using mPass at the gate is that you could be bumped if you haven't checked in or visited Koru and the flight is full. Ironically this situation would be more likely to happen to frequent flyers as they're typicvally the ones who would use mPass at the gate. I've heard of it happening to a couple of friends now.
A prior flight had been cancelled in both cases and 30 mins out they then filled the non checked in seats with passengers from the cancelled flights. In both cases the only warning was getting to the gate with mPass and finding the seat had been cancelled.
A prior flight had been cancelled in both cases and 30 mins out they then filled the non checked in seats with passengers from the cancelled flights. In both cases the only warning was getting to the gate with mPass and finding the seat had been cancelled.
May 5, 2013, 4:50 am
#17
Join Date: Sep 2010
Programs: Air NZ Gold Elite, Qantas Platinum
Posts: 164
This exact thing happened to a friend of mine. Got to the airport about 25 minutes out (Auckland to Wellington flight); didn't bother with Koru; went to board the flight with mPass; to be told that he was not on the flight. Queried why; was told that he had not checked in. Explained the entire point of the mPass system and was given a rude brush-off and told he wasn't on the flight and there was nothing she could do about it. Went to the Koru lounge and was re-booked on a later flight (although meant missing a bunch of meetings etc) to much apologies from the Koru crew.
Quite rightly he was furious about it so queried with AirNZ. Very sorry etc; was a mistake. Turns out a earlier flight was cancelled and as he hadn't shown up at the airport yet, they put whole bunch of flight-cancelled people on his flight; bumping him (a GE) off the flight.
Compensation offered was 500 APD from memory - pretty good I thought! No doubt the compensation varies on the loyalty level...
Quite rightly he was furious about it so queried with AirNZ. Very sorry etc; was a mistake. Turns out a earlier flight was cancelled and as he hadn't shown up at the airport yet, they put whole bunch of flight-cancelled people on his flight; bumping him (a GE) off the flight.
Compensation offered was 500 APD from memory - pretty good I thought! No doubt the compensation varies on the loyalty level...
May 5, 2013, 8:18 am
#18
Join Date: Aug 2012
Location: Auckland
Programs: Airnz Elite
Posts: 386
bumped off a flight
This exact thing happened to a friend of mine. Got to the airport about 25 minutes out (Auckland to Wellington flight); didn't bother with Koru; went to board the flight with mPass; to be told that he was not on the flight. Queried why; was told that he had not checked in. Explained the entire point of the mPass system and was given a rude brush-off and told he wasn't on the flight and there was nothing she could do about it. Went to the Koru lounge and was re-booked on a later flight (although meant missing a bunch of meetings etc) to much apologies from the Koru crew.
Quite rightly he was furious about it so queried with AirNZ. Very sorry etc; was a mistake. Turns out a earlier flight was cancelled and as he hadn't shown up at the airport yet, they put whole bunch of flight-cancelled people on his flight; bumping him (a GE) off the flight.
Compensation offered was 500 APD from memory - pretty good I thought! No doubt the compensation varies on the loyalty level...
Quite rightly he was furious about it so queried with AirNZ. Very sorry etc; was a mistake. Turns out a earlier flight was cancelled and as he hadn't shown up at the airport yet, they put whole bunch of flight-cancelled people on his flight; bumping him (a GE) off the flight.
Compensation offered was 500 APD from memory - pretty good I thought! No doubt the compensation varies on the loyalty level...
(So compensation would be even rarer)
May 5, 2013, 8:41 am
#19
Join Date: Mar 2007
Location: Bargara Australia
Programs: VA, SQ, IHG, HH,ALL, Europcar
Posts: 1,530
To be honest - check in time is check in time, it is there so the flight can get away on time, and after the cut off the paper work and the calcuations are done.
In New Zealand out of the main centres - the traffic is not that bad - the distances not that great - so what is the underlying reason for not arriving on time.
NOT leaving home on time and building in an amount of time for any delays that might occur.
I live in Western Sydney - I have to allow 3 hours for the journey from home to the city or eastern suburbs in case it takes that long (it can) for a journey that can sometimes take 40 minutes.
It is just called planning for life .......
WAK to TRG and Foxton to PMR are not great distances.
If your normal trip takes 30 minutes I would be leaving at 60 minutes so that you have time for a delay and a long line up at the airport, if everything flows you will have time for a relax and a coffee
In New Zealand out of the main centres - the traffic is not that bad - the distances not that great - so what is the underlying reason for not arriving on time.
NOT leaving home on time and building in an amount of time for any delays that might occur.
I live in Western Sydney - I have to allow 3 hours for the journey from home to the city or eastern suburbs in case it takes that long (it can) for a journey that can sometimes take 40 minutes.
It is just called planning for life .......
WAK to TRG and Foxton to PMR are not great distances.
If your normal trip takes 30 minutes I would be leaving at 60 minutes so that you have time for a delay and a long line up at the airport, if everything flows you will have time for a relax and a coffee
May 5, 2013, 9:29 am
#20
Suspended
Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
To be honest - check in time is check in time, it is there so the flight can get away on time, and after the cut off the paper work and the calcuations are done.
In New Zealand out of the main centres - the traffic is not that bad - the distances not that great - so what is the underlying reason for not arriving on time.
NOT leaving home on time and building in an amount of time for any delays that might occur.
I live in Western Sydney - I have to allow 3 hours for the journey from home to the city or eastern suburbs in case it takes that long (it can) for a journey that can sometimes take 40 minutes.
It is just called planning for life .......
WAK to TRG and Foxton to PMR are not great distances.
If your normal trip takes 30 minutes I would be leaving at 60 minutes so that you have time for a delay and a long line up at the airport, if everything flows you will have time for a relax and a coffee
In New Zealand out of the main centres - the traffic is not that bad - the distances not that great - so what is the underlying reason for not arriving on time.
NOT leaving home on time and building in an amount of time for any delays that might occur.
I live in Western Sydney - I have to allow 3 hours for the journey from home to the city or eastern suburbs in case it takes that long (it can) for a journey that can sometimes take 40 minutes.
It is just called planning for life .......
WAK to TRG and Foxton to PMR are not great distances.
If your normal trip takes 30 minutes I would be leaving at 60 minutes so that you have time for a delay and a long line up at the airport, if everything flows you will have time for a relax and a coffee
May 5, 2013, 1:21 pm
#21
Original Poster
Join Date: Nov 2012
Location: Whakatane, New Zealand
Programs: Air New Zealand Airpoints SILVER, KC
Posts: 362
Get off it mate. I allow 1.5hrs from Matata to Tauranga. I fly once a week. The roadworks on the Tauranga Eastern Arterial Route are very unpredictable! First time I have nearly missed a flight. And HOW is it poor planing when Air NZ offer this as another check in option. Grandparents were late, they admit it, but again. check in at the Gate using Mpass ect is allowed. I rang Air NZ to confirm this. My grandparents still would have made the original flight had they known about this method of check in or if Air NZ were not so gready and lazy!!!
May 5, 2013, 1:25 pm
#22
Original Poster
Join Date: Nov 2012
Location: Whakatane, New Zealand
Programs: Air New Zealand Airpoints SILVER, KC
Posts: 362
To be honest - check in time is check in time, it is there so the flight can get away on time, and after the cut off the paper work and the calcuations are done.
In New Zealand out of the main centres - the traffic is not that bad - the distances not that great - so what is the underlying reason for not arriving on time.
NOT leaving home on time and building in an amount of time for any delays that might occur.
I live in Western Sydney - I have to allow 3 hours for the journey from home to the city or eastern suburbs in case it takes that long (it can) for a journey that can sometimes take 40 minutes.
It is just called planning for life .......
WAK to TRG and Foxton to PMR are not great distances.
If your normal trip takes 30 minutes I would be leaving at 60 minutes so that you have time for a delay and a long line up at the airport, if everything flows you will have time for a relax and a coffee
In New Zealand out of the main centres - the traffic is not that bad - the distances not that great - so what is the underlying reason for not arriving on time.
NOT leaving home on time and building in an amount of time for any delays that might occur.
I live in Western Sydney - I have to allow 3 hours for the journey from home to the city or eastern suburbs in case it takes that long (it can) for a journey that can sometimes take 40 minutes.
It is just called planning for life .......
WAK to TRG and Foxton to PMR are not great distances.
If your normal trip takes 30 minutes I would be leaving at 60 minutes so that you have time for a delay and a long line up at the airport, if everything flows you will have time for a relax and a coffee
May 5, 2013, 6:24 pm
#23
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,415
NZ does most of its paper work at last minute, on the props its it digital with the crew all PDA devices that wireless receive the information. On the 737/320 it is printed off once the last passenger is board, they print outs are the same as a supermarket receipt.
May 5, 2013, 6:58 pm
#24
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,131
In one case none. Also missed the next flight as people from the earlier cancelled flight had priority. I'm guessing in this situation if you had status you may get priority over these people. In the other case I'm not sure if compensation was given.
There mere fact this can happen means I always grab a boarding pass from the kiosk even if I don't have a bag.
There mere fact this can happen means I always grab a boarding pass from the kiosk even if I don't have a bag.
May 5, 2013, 7:25 pm
#25
Suspended
Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
May 5, 2013, 8:24 pm
#26
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,467
This morning my grandparents turned up at PMR airport to fly up to AKL. They live at Foxton and arrived at the airport 15 minutes before departure with carry on luggage only. The check in staff said check in was closed. They are only Jade APs. Boarding for their flight had not even commenced, yet they were not aloud to check in. They had to fork out an extra $360 each for the next flight. Has any one else had a similar experience?
If you don't have any bags to check-in, you'll be able to go straight to the gate no later than 15 minutes prior to your departure time, scan your boarding pass and board your flight. All 26 of our domestic terminals now have scanners at the gate, so you can go straight to the gate if you're travelling without bags and have your travel documents with you.
So I guess the question in terms of a complaint letter and hopefully a refund of the extra $360 is whether it was in fact 15 minutes prior or was less than that. Have you established what time exactly they went to the counter?
May 5, 2013, 8:34 pm
#27
Original Poster
Join Date: Nov 2012
Location: Whakatane, New Zealand
Programs: Air New Zealand Airpoints SILVER, KC
Posts: 362
According to Air NZ website the "official" rule is the following from the FAQs about when to check in
If you don't have any bags to check-in, you'll be able to go straight to the gate no later than 15 minutes prior to your departure time, scan your boarding pass and board your flight. All 26 of our domestic terminals now have scanners at the gate, so you can go straight to the gate if you're travelling without bags and have your travel documents with you.
So I guess the question in terms of a complaint letter and hopefully a refund of the extra $360 is whether it was in fact 15 minutes prior or was less than that. Have you established what time exactly they went to the counter?
If you don't have any bags to check-in, you'll be able to go straight to the gate no later than 15 minutes prior to your departure time, scan your boarding pass and board your flight. All 26 of our domestic terminals now have scanners at the gate, so you can go straight to the gate if you're travelling without bags and have your travel documents with you.
So I guess the question in terms of a complaint letter and hopefully a refund of the extra $360 is whether it was in fact 15 minutes prior or was less than that. Have you established what time exactly they went to the counter?
May 5, 2013, 8:35 pm
#28
Original Poster
Join Date: Nov 2012
Location: Whakatane, New Zealand
Programs: Air New Zealand Airpoints SILVER, KC
Posts: 362
Where I live to TRG is 45mins with roadworks. I allowed an EXTRA 45mins to counter balance and extra delays
May 5, 2013, 8:36 pm
#29
Original Poster
Join Date: Nov 2012
Location: Whakatane, New Zealand
Programs: Air New Zealand Airpoints SILVER, KC
Posts: 362
Yep I did know this, and allowed an extra 45minutes. Not everyday there is a Car Accident. Who was I blaming on original post?? I stated that NZ let me board my flight. No Blame there mate, dont know what part you are reading!. Bet your no saint when it comes to getting to the airport on time!!!!! In the case of my Grandparents, they admit they were late. In the OP I was asking whether anyone had had a similiar experience. No blame there at all MATE.. Anything Else???????
May 5, 2013, 10:08 pm
#30
Suspended
Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
Yep I did know this, and allowed an extra 45minutes. Not everyday there is a Car Accident. Who was I blaming on original post?? I stated that NZ let me board my flight. No Blame there mate, dont know what part you are reading!. Bet your no saint when it comes to getting to the airport on time!!!!! In the case of my Grandparents, they admit they were late. In the OP I was asking whether anyone had had a similiar experience. No blame there at all MATE.. Anything Else???????