Apr 14, 2020, 2:13 pm
Last edit by: Gajan
URL to information: https://www.flyingblue.nl/en/news/coronavirus-updates
Update 16/4/20
Update 15/4/20
From the Q&A that will be shared later today:
2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.
4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.
5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:
· You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
· You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
Update 16/4/20
At this stage measurements which have been taken are for status maintain only. We are well aware that customers can also be impacted by less chance for an upgrade and/or reduced opportunities to carry over XP to the next year. We are constantly monitoring the evolution of the situation and are adjusting our policies accordingly. Should there be additional measures to compensate those impacts too, we will let our Flying Blue members know as soon as possible.
In challenging times like today, travelling has become more difficult due to reasons beyond your control. In these trying times, we want to remove any uncertainty you may have about your Flying Blue Elite level.
We have put the following actions in place:
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
We have put the following actions in place:
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.
4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.
5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:
· You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
· You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
COVID-19: status extensions confirmed
Sep 3, 2020, 4:28 pm
#421
Join Date: Sep 2020
Programs: FlyingBlue
Posts: 8
Ultimate Platinum extra 900 UXP in qualification?
Hi to all experts,
with all the discussion about fair/not fair I missed to find one (for me) relevant question:
Qualification for Ultimate Platinum Status:
I will end this year with approx 1400 UXP points.
And understood that already qualified members receive a 900 UXP "help".
So what's with those who want to qualify, do they receive this same help, too?
--> does anyone of you have information? I did not find it...
Thanks to all :-)
with all the discussion about fair/not fair I missed to find one (for me) relevant question:
Qualification for Ultimate Platinum Status:
I will end this year with approx 1400 UXP points.
And understood that already qualified members receive a 900 UXP "help".
So what's with those who want to qualify, do they receive this same help, too?
--> does anyone of you have information? I did not find it...
Thanks to all :-)
Sep 3, 2020, 5:06 pm
#422
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,836
Hi to all experts,
with all the discussion about fair/not fair I missed to find one (for me) relevant question:
Qualification for Ultimate Platinum Status:
I will end this year with approx 1400 UXP points.
And understood that already qualified members receive a 900 UXP "help".
So what's with those who want to qualify, do they receive this same help, too?
--> does anyone of you have information? I did not find it...
Thanks to all :-)
with all the discussion about fair/not fair I missed to find one (for me) relevant question:
Qualification for Ultimate Platinum Status:
I will end this year with approx 1400 UXP points.
And understood that already qualified members receive a 900 UXP "help".
So what's with those who want to qualify, do they receive this same help, too?
--> does anyone of you have information? I did not find it...
Thanks to all :-)
In any case, it doesn't matter if you overshoot the target of 1,800 UXP, as there is no carryover of UXP.
Sep 3, 2020, 11:40 pm
#423
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,927
Hi to all experts,
with all the discussion about fair/not fair I missed to find one (for me) relevant question:
Qualification for Ultimate Platinum Status:
I will end this year with approx 1400 UXP points.
And understood that already qualified members receive a 900 UXP "help".
So what's with those who want to qualify, do they receive this same help, too?
--> does anyone of you have information? I did not find it...
Thanks to all :-)
with all the discussion about fair/not fair I missed to find one (for me) relevant question:
Qualification for Ultimate Platinum Status:
I will end this year with approx 1400 UXP points.
And understood that already qualified members receive a 900 UXP "help".
So what's with those who want to qualify, do they receive this same help, too?
--> does anyone of you have information? I did not find it...
Thanks to all :-)
Sep 4, 2020, 1:28 am
#424
Join Date: Oct 2008
Location: ZRH / SIN
Programs: FB Ulti, QR-Gold (OWS), TK *Gold, Bonvoy Ambassadort Elite, GHA Titanium, Accor Platinum
Posts: 531
well, there is this double XP promo which in my view is a very good offer to help people also reach a higher status in the remainder of the year.
Sep 4, 2020, 1:31 am
#425
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,732
If you read what I wrote, it said your solution would be to give everyone a year's extra status for free.
At the time of writing, I did not deny that you were not getting a year's status for free. But that is not at all how I characterised the previous strategy. Instead, the previous strategy was preventing anyone from dropping in status.
of course, this discussion is now moot, as you get an extra year for free - the year you are currently midway through - as you will start your next membership year with an XP balance that is at least the same as it was at the start of this year - unless you managed to accumulate more than 300XP this year.
At the time of writing, I did not deny that you were not getting a year's status for free. But that is not at all how I characterised the previous strategy. Instead, the previous strategy was preventing anyone from dropping in status.
of course, this discussion is now moot, as you get an extra year for free - the year you are currently midway through - as you will start your next membership year with an XP balance that is at least the same as it was at the start of this year - unless you managed to accumulate more than 300XP this year.
Sep 4, 2020, 6:49 am
#426
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 755
If you read what I wrote, it said your solution would be to give everyone a year's extra status for free.
At the time of writing, I did not deny that you were not getting a year's status for free. But that is not at all how I characterised the previous strategy. Instead, the previous strategy was preventing anyone from dropping in status.
of course, this discussion is now moot, as you get an extra year for free - the year you are currently midway through - as you will start your next membership year with an XP balance that is at least the same as it was at the start of this year - unless you managed to accumulate more than 300XP this year.
At the time of writing, I did not deny that you were not getting a year's status for free. But that is not at all how I characterised the previous strategy. Instead, the previous strategy was preventing anyone from dropping in status.
of course, this discussion is now moot, as you get an extra year for free - the year you are currently midway through - as you will start your next membership year with an XP balance that is at least the same as it was at the start of this year - unless you managed to accumulate more than 300XP this year.
) have already been cancelled and I have not flown since 1st Jan 2020 and with no sight of when I will fly again (which I want to as soon as possible for my situation).
Sep 4, 2020, 9:25 am
#427
Join Date: Feb 2019
Posts: 158
Hi to all experts,
with all the discussion about fair/not fair I missed to find one (for me) relevant question:
Qualification for Ultimate Platinum Status:
I will end this year with approx 1400 UXP points.
And understood that already qualified members receive a 900 UXP "help".
So what's with those who want to qualify, do they receive this same help, too?
--> does anyone of you have information? I did not find it...
Thanks to all :-)
with all the discussion about fair/not fair I missed to find one (for me) relevant question:
Qualification for Ultimate Platinum Status:
I will end this year with approx 1400 UXP points.
And understood that already qualified members receive a 900 UXP "help".
So what's with those who want to qualify, do they receive this same help, too?
--> does anyone of you have information? I did not find it...
Thanks to all :-)
When is the end of your qualification period? Dec 2020 or Dec 2021?
Sep 4, 2020, 3:26 pm
#428
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,927
Sep 20, 2020, 2:28 am
#429
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 764
Not sure if that is the right thread for this - please remove if in appropriate thread:
I just noticed a Surplus support of 21 XP credited a few days ago
My Plat renewed end of July and I missed back then 17 XP, that were added to maintain platinum. I don’t understand where those 21 XP are coming from.
Anyone could shed some light?
I just noticed a Surplus support of 21 XP credited a few days ago
My Plat renewed end of July and I missed back then 17 XP, that were added to maintain platinum. I don’t understand where those 21 XP are coming from.
Anyone could shed some light?
Sep 20, 2020, 8:02 am
#430
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
Not sure if that is the right thread for this - please remove if in appropriate thread:
I just noticed a Surplus support of 21 XP credited a few days ago
My Plat renewed end of July and I missed back then 17 XP, that were added to maintain platinum. I don’t understand where those 21 XP are coming from.
Anyone could shed some light?
I just noticed a Surplus support of 21 XP credited a few days ago
My Plat renewed end of July and I missed back then 17 XP, that were added to maintain platinum. I don’t understand where those 21 XP are coming from.
Anyone could shed some light?
Sep 20, 2020, 1:45 pm
#431
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 764
Sep 21, 2020, 1:51 am
#432
Join Date: Feb 2019
Posts: 158
Not sure if that is the right thread for this - please remove if in appropriate thread:
I just noticed a Surplus support of 21 XP credited a few days ago
My Plat renewed end of July and I missed back then 17 XP, that were added to maintain platinum. I don’t understand where those 21 XP are coming from.
Anyone could shed some light?
I just noticed a Surplus support of 21 XP credited a few days ago
My Plat renewed end of July and I missed back then 17 XP, that were added to maintain platinum. I don’t understand where those 21 XP are coming from.
Anyone could shed some light?
Sep 21, 2020, 2:46 am
#434
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
That is the normal way it is displayed in the activity overview: separate flights under a same itinerary/PNR are, as a rule (and with some exceptions), grouped together under the posting date for the last flight. If you click on the arrow on the right, you will then see individual flights and dates.