Apr 14, 2020, 2:13 pm
Last edit by: Gajan
URL to information: https://www.flyingblue.nl/en/news/coronavirus-updates
Update 16/4/20
Update 15/4/20
From the Q&A that will be shared later today:
2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.
4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.
5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:
· You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
· You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
Update 16/4/20
At this stage measurements which have been taken are for status maintain only. We are well aware that customers can also be impacted by less chance for an upgrade and/or reduced opportunities to carry over XP to the next year. We are constantly monitoring the evolution of the situation and are adjusting our policies accordingly. Should there be additional measures to compensate those impacts too, we will let our Flying Blue members know as soon as possible.
In challenging times like today, travelling has become more difficult due to reasons beyond your control. In these trying times, we want to remove any uncertainty you may have about your Flying Blue Elite level.
We have put the following actions in place:
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
We have put the following actions in place:
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.
4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.
5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:
· You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
· You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
COVID-19: status extensions confirmed
Apr 29, 2020, 10:00 am
#361
Join Date: Dec 2011
Programs: FB Gold • LH Senator • BA Silver • ITA Premium
Posts: 216
oh please, want to quote rules? Then the majority of people on this thread should not qualify for any status whatsoever next year because the rules say that if you do not get enough XP's, then you don't qualify. So FB throws you a bone, and essentially those with a bit of rollover or who actually got seemingly any flying whatsoever in in the first 2 months of the year whine that they are losing some XP's and won't be able to requalify the year AFTER next. Guess what, if FB changed that bit of it (XP removal) then half these same people will be moaning about something else.
For the record, I am not moaning, just pointing out how ridiculous some people are and should appreciate how good they have it............... being and how this is in essence neither a "first world problem" or a 1%" problem, but essentially a "1% 1st World problem".
For the record, I am not moaning, just pointing out how ridiculous some people are and should appreciate how good they have it............... being and how this is in essence neither a "first world problem" or a 1%" problem, but essentially a "1% 1st World problem".
1. there was no carryover (it was not foreseen by rules, you were not wronged)
2. Once you have reached the PFL status there are no further "advantages" or "attentions" (also in this case, you cannot complain, your advantage of being PFL is still recognized to you... what do you want?).
It is not for me to decide how to qualify, but as I expressed a few posts ago: EVERYONE and I repeat EVERYONE had the opportunity to travel in the first three months (January / March), without the covid problem affecting travel schedule.
I don't see why those who traveled the first three months should be put on a par with those who, under the same conditions, did not generate XP.
In order not to harm anyone and not to "burn" the XP that the members have earned the first three months, we should:
1. give the status acquired in 2020 also for 2021.
2. carry over XP for those who have already acquired it.
Another point: don't tell me that a question like this, which leads AFKL to change the "rules of the game" in the running is comparable to your thinking "and we who have accumulated the PFL with different thresholds? You are now more advantaged, we we didn't have the carryover and bla bla bla"
Once again, I notice that arrogance is at home: was it necessary to spit sentences accusing others who do not have your idea of being ridiculous? my compliments!
Last edited by AZ112; Apr 29, 2020 at 10:14 am
Apr 29, 2020, 10:19 am
#362
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 299
Those ones, like you said, would have lost their XP and not re-qualified, as you said. And even with the "bone" thrown by FB, they would have received only the differential XP to attain their respective Elite threshold and would have lost their XP anyway during the reset. Those ones are the ones benefitting from the special COVID-19 commercial gesture and those would never have complained anyway.
We are talking here about the members who have already re-qualified this current qualification year pre-"COVID-19", having accumulated enough XP to reach (or higher than) their respective Elite threshold.
I therefore don't see your point.
It's not about making everyone happy, but make a vast majority happy, and the thing is that the population of the FB members like me who had already re-qualified with rollover seems to be pretty significant (unless we are a very very very vocal minority...).
My turn to say "Oh please".
Once again, this is not the "World" here. It's FlyerTalk, AF–KLM | Flying Blue sub-forum, dedicated to debate and discussions like this. We have a "concentrated" population comprised of FFP experts.
Stop your grandiloquent speech. There are always bad things happening in the world, we can only but acknowledge them and be sympathetic (which we are). It doesn't mean that we should not be speaking about this.
And this makes you hypocritical as well, being yet a member coming here to argue with us and shaming us, while there are so many serious things happening in the world. Start your preaching with yourself by staying away from the discussion if this lowers too much.
vinnyc
Apr 29, 2020, 10:53 am
#363
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,832
It is not for me to decide how to qualify, but as I expressed a few posts ago: EVERYONE and I repeat EVERYONE had the opportunity to travel in the first three months (January / March), without the covid problem affecting travel schedule.
I don't see why those who traveled the first three months should be put on a par with those who, under the same conditions, did not generate XP.
Should we consider those customer that rack up their XPs in the spring -summer period as less loyal or lesser customers of FB?
If the Covid crisis had grounded airlines in November-March instead of March-July, would those that now are better customers because they collected many XPs before March suddenly become lesser customers? And the ones that collect their XP in spring/summer suddenly be great customers again?
Just asking to understand the logic. Thank you.
Jun 11, 2020, 8:07 am
#365
Join Date: Feb 2020
Location: BHD/DUB/PTY
Programs: BA Silver / EI Silver
Posts: 419
Flying Blue Status Extension?
BAEC is the latest FFP that decided to extend member's status for a year, after the only lowered qualifying requirements (Which people were not happy with).
This makes me wonder if AF/KLM will do anything about status extensions for FB. So far we have been hit with changes that helped some and screwed some, but not extension for everyone. Would this pressure them to do a status extension to everyone, without taking XP, like most other FFPs have done?
This makes me wonder if AF/KLM will do anything about status extensions for FB. So far we have been hit with changes that helped some and screwed some, but not extension for everyone. Would this pressure them to do a status extension to everyone, without taking XP, like most other FFPs have done?
Jun 11, 2020, 8:15 am
#366
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,362
BAEC is the latest FFP that decided to extend member's status for a year, after the only lowered qualifying requirements (Which people were not happy with).
This makes me wonder if AF/KLM will do anything about status extensions for FB. So far we have been hit with changes that helped some and screwed some, but not extension for everyone. Would this pressure them to do a status extension to everyone, without taking XP, like most other FFPs have done?
This makes me wonder if AF/KLM will do anything about status extensions for FB. So far we have been hit with changes that helped some and screwed some, but not extension for everyone. Would this pressure them to do a status extension to everyone, without taking XP, like most other FFPs have done?
AIUI, BA's extension has the same effect as what FB have done: if you would not have qualified for renewal, then the extension means that you will not be downgraded. OTOH, if you would have qualified anyway, the extension adds nothing. That is pretty much what is happening with FB anyway.The one thing that makes a potential difference for some is the lowering of the qualification thresholds in addition to the extension.
Jun 11, 2020, 8:31 am
#367
Join Date: Feb 2020
Location: BHD/DUB/PTY
Programs: BA Silver / EI Silver
Posts: 419
AIUI, BA's extension has the same effect as what FB have done: if you would not have qualified for renewal, then the extension means that you will not be downgraded. OTOH, if you would have qualified anyway, the extension adds nothing. That is pretty much what is happening with FB anyway.The one thing that makes a potential difference for some is the lowering of the qualification thresholds in addition to the extension.
Last edited by AHC96; Jun 11, 2020 at 8:36 am
Jun 11, 2020, 8:37 am
#368
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,362
Your TP count will be reset at the membership anniversary as before. Unlike FB, BAEC does not allow you to carry TPs forward to the following year and there is nothing in the communication to suggest that this year would be any different in that respect.
Jun 11, 2020, 8:57 am
#369
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,711
Let’s reopen this one now in case there are people who want to discuss this in a friendly manner.
I think we all know that the extension method is not that beneficial for members who have a rollover balance. FB is aware of this, so in my opinion there is no need to discuss this further.
In case you would like to opt-out of the pro bono status extension, please provide me with your FB number and I can pass that along to FB for appropriate action
I think we all know that the extension method is not that beneficial for members who have a rollover balance. FB is aware of this, so in my opinion there is no need to discuss this further.
In case you would like to opt-out of the pro bono status extension, please provide me with your FB number and I can pass that along to FB for appropriate action
Jun 11, 2020, 9:52 am
#370
Join Date: Aug 2017
Location: Somewhere between AMS and ANR
Programs: Hilton Diamond, Marriott Platinum, Hyatt Globalist, United Platinum Premier, AF/KLM Platinum
Posts: 266
However, any TP collected DOES count for your BAEC lifetime status, so in that retrospect, it is not wasted.
Jun 11, 2020, 12:14 pm
#371
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 299
Thank you Gajan. Let's have a discussion with "cooler" minds after the heated previous exchanges.
It is also welcome from a timing standpoint, now that BA has unveiled their status extension program, and we should merge with the other thread ("Flying Blue Status Extension?") that was created today by AHC96.
Cheers,
vinnyc
It is also welcome from a timing standpoint, now that BA has unveiled their status extension program, and we should merge with the other thread ("Flying Blue Status Extension?") that was created today by AHC96.
Cheers,
vinnyc
Jun 11, 2020, 1:07 pm
#372
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,362
I am not sure that I follow your point here, especially as lifetime Plat status on FB is much easier to achieve that lifetime Gold status on BA (which requires the equivalent in TPs of over 23 years of Gold status, albeit admittedly not continuously). In effect, they are not "wasted" only because the BA scheme is considerably less generous and requires far, far more than 10 years of Gold status. If I had the choice between a scheme in which you get BA Gold after ten years of Gold status and one, like the present one, where you get gold after accumulating 35K TPs, I know which one I (and I suspect the overwhelming majority of BAEC members) would choose in a heartbeat.
Jun 12, 2020, 4:30 am
#373
Join Date: Sep 2014
Programs: Flying Blue Plat, Air Europa Silver, IHG Plat, Accor Plat
Posts: 1,010
I think we all know that the extension method is not that beneficial for members who have a rollover balance. FB is aware of this, so in my opinion there is no need to discuss this further.
In case you would like to opt-out of the pro bono status extension, please provide me with your FB number and I can pass that along to FB for appropriate action
In case you would like to opt-out of the pro bono status extension, please provide me with your FB number and I can pass that along to FB for appropriate action
Jun 12, 2020, 5:26 am
#374
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,697
COVID-19: status extensions confirmed
Jun 14, 2020, 3:21 pm
#375
Join Date: Dec 2019
Location: GRU/LIS
Programs: FB Platinum, Smiles/GOL Diamond, LATAM Black, ALL Platinum
Posts: 271
They already extended everyone's status. This is old news; it happened in April.
COVID-19: status extensions confirmed
COVID-19: status extensions confirmed
Inaccurate information.
They extended status for those that did not reach threshold. For those who collected enough XP, nothing special happened. Please be careful with what you provide.