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Old Nov 6, 2017, 3:33 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: irishguy28
Introduction

As you have been following the past thread, the Flying Blue programme will change as of 1 April 2018. In order to split the discussion from the earlier thread, we have created a new thread.

On 6 November Flying Blue has organised a press conference to inform the public about the changes to the programme. In addition, a mailing will be sent out to all members on the 6th and 7th of November and more information can be found on the designated website (link: https://explorefurther.flyingblue.com).

As an introduction, please find a summary of the changes below.

Please note that at the current time there is no difference expected to the benefits of the current tier.

Change 1: no more level miles, no more segments, but Experience Points

As of 1 April 2018 you will no longer earn level miles and segments per flight, but you will earn Experience Points (XP). The number of XP earned per flight depends on your cabin (multiplier times 2 for Premium Economy, 3 for business, 5 for La Premiere) and the type of flight (distinction between domestic, medium haul, long-haul 1/2/3).

For flights between 1 January – 31 March 2018 all earned level miles and segments will be converted into XP (1 segment = 7 XP; 1,000 level miles = 5 XP for members outside France). Please note that the highest conversion applies (it is not cumulative).

The number of XP required per tiers is:
- 100 for Silver;
- 180 for Gold;
- 300 for Platinum;
- 1,800 for Platinum Ultimate (in 2 years).

Please note that for current flyers who qualify on segments based on only intra-EU flights this could see an increase in the number of flights required. However, if you fly a mix if intra-EU and intercontinental (but qualify on segments), this will most likely see a reduction in the number of flights required to qualify.
For elite members, there is a roll-over of all XP above your tier threshold.

The rules for soft-landing have been extended. It is now no longer required to make at least 1 qualifying flight and in case you do not meet your threshold you will only drop one tier.

Change 2: number of miles earned dependent on fare paid (including fuel surcharge)

The number of award miles (for AF/KL/A5) earned is now depending on the fare paid (including fuel surcharge). Ivory members earn 4 miles per Euro, Silver 6, Gold 7 and Platinum 8.

Also earn award miles on AF/KL purchases (relating to seats, baggage and meals) according to the above schedule.

Earnings on partners remains as-is (based on fare class and distance flown).

Change 3: dynamic pricing of award tickets (on AF/KL/HV)

Another change will be that award tickets will have dynamic pricing, e.g. an award AMS-JFK could be more expensive than an award DUS-AMS-JFK. This is also in line with change 2, as flights from AMS are also more expensive than flights from DUS (you also earn more miles).

This also implies that we will see a difference in the number of miles required per flight. For example, an award from continental Europe to continental USA will currently set you back 25,000 miles for a one-way in economy. It does not matter if you fly to LAX or NYC, the number of miles is currently fixed. Under the new proposition, this will change. The cheaper flight (in this example: NYC) will see a slight reduction in the number of miles required, whilst LAX will see a slight increase in the number of miles required.

Furthermore, there will be a standard base level for the number of miles required per destination. As the standard revenue price increases, so does the number of award miles.

Change 4: status valid for 12 months (+ 3 months), personal membership year

FB will be moving away from membership year = calendar year (in case of upgrade of tier). Instead, FB will have an individual membership year. This means that after obtaining the higher tier, you will have 12 months to requalify. Benefit of this is that members are not bound by the calendar year (e.g. members who earn 20,000 level miles in a December of a given year and 20,000 level miles in January of the next year, do not have any benefit of their flights in case limited flights before/after).

I know some will feel that this is a significant downgrade compared to the current – at maximum – 27 months. Please note that based on FB information the majority of members (re)qualify in the last quarter of the year.

In addition, please note that for an Ivory member would like to go obtain Platinum in one year, as it will become more difficult, as (s)he will have to earn each threshold (so not 300 XP in the first year, but (100 + 180 + 300 = 580 XP). This is only applicable in the first year.

Change 5: changes to the co-branded American Express credit cards (FR/NL)

Currently you earn segments and level miles (on AF/KL purchases for Gold and Platinum card holders). This will change that you will receive additional XP when reaching your membership anniversary each year.
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Upcoming changes to Flying Blue in 2018

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Old Apr 2, 2018, 2:48 am
  #1261  
 
Join Date: Oct 2015
Location: Asia
Programs: FB Platinum
Posts: 186
anyone knows where to go to find miles required for an upgrade award for a specific economy booking class? or is that entirely dynamic now and therefore depending on prevailing demand/prices at the time of upgrade request? all pre-planning out the window.
natcin is offline  
Old Apr 2, 2018, 2:54 am
  #1262  
 
Join Date: Jun 2005
Location: 🇸🇬 🇭🇰 🇫🇷
Programs: Many
Posts: 4,749
Originally Posted by San Gottardo
The number of XP does not show for my account. Neither on the iOS apps nor on the website. Status shows correctly as Plat for Life. Maybe they think that for people who have it for life anyways XPs don’t matter anymore?

And: no XPs shown for individual flights either.

And: I did not receive my new card in the mail yet.

Anyone else with the same problems?
No XP nor expiry date for LTPE indeed.
bodory is offline  
Old Apr 2, 2018, 7:14 am
  #1263  
 
Join Date: Dec 2017
Programs: Flying Blue Platinum
Posts: 223
Originally Posted by wuzziduzziman
Came back from PTY on the 30st and asked the friendly lady at the FB desk in AMS lounge 25 to credit the miles of the longhaul flight which she did and the miles posted immediately.
The lady already seemed to be expecting the incapability of the system to credit miles according to the old rules after roll out of the new system, however said one should always write to FB in case of an issue. So I guess you will be fine.

I had same issue as I flew Amsterdam-Moscow-Orenburg on 30th/31st March and only received a total of 7 XP for the two flights. I phoned up the platinum line and lady was a bit unsure and she spoke to her supervisor. She came and said it would be 7 XP in total for the two flights and tried to go through the new rules and earnings. I explained to her that I knew what they were but on their own advertising of the then XP scheme it clearly states any flights taken before April 1st would be converted to 7 XP's (no matter what class or distance flown). She said she would check up again and reply by email - I have already got email reply ready with a screenshot of their advertising blurb showing the 7 XP per flight.
Billyfergus is offline  
Old Apr 2, 2018, 9:52 am
  #1264  
 
Join Date: Sep 2010
Location: TLS
Posts: 146
Originally Posted by bodory
No XP nor expiry date for LTPE indeed.
+1
schlegfr is offline  
Old Apr 2, 2018, 11:25 am
  #1265  
 
Join Date: Aug 2016
Location: YUL
Programs: FB Plat, SPG Plat
Posts: 22
Originally Posted by TographerE
I have this too as I made two flights yesterday and they have put them on the new system.

A moan on Twitter should hopefully sort it. They said the new system kicked in on 1st April. Flights taken on 31st March therefore in my book that means that is the old system. Hopefully they will rectify it.
Same thing happened to a flight I took on the 29th. They used the new system (36 XP) which is not to my advantage as the conversion would net me 80 XP for the 16 000 miles. Anyway, I phone the platinum line and they couldn't help much, they said I need to send in an email and a different group will deal with it. We will see how that works out.
jfck is offline  
Old Apr 2, 2018, 11:53 am
  #1266  
 
Join Date: Dec 2012
Location: DUS, BRU, POA
Programs: Skyteam E+ (FB PfL), Latam Black, LH MM, Iberia plus, HH: Diamond, Marriott Bonvoy: Plat
Posts: 1,124
Originally Posted by jfck
Same thing happened to a flight I took on the 29th. They used the new system (36 XP) which is not to my advantage as the conversion would net me 80 XP for the 16 000 miles. Anyway, I phone the platinum line and they couldn't help much, they said I need to send in an email and a different group will deal with it. We will see how that works out.
At least this is consistent with the information I got from the FB agent in AMS (see my earlier post). She explicitly mentioned that a written request would be necessary.
wuzziduzziman is offline  
Old Apr 2, 2018, 12:18 pm
  #1267  
 
Join Date: Mar 2016
Programs: Flying Blue Platinum
Posts: 177
Originally Posted by wuzziduzziman
At least this is consistent with the information I got from the FB agent in AMS (see my earlier post). She explicitly mentioned that a written request would be necessary.
Why do I have this feeling it's going to be yet another battle...
TographerE is offline  
Old Apr 2, 2018, 12:29 pm
  #1268  
 
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
I contacted them on FB about flights I took on the 31st that credited according to the new system. They said they'd look into it, then came back again today with the following

"We are currently working on the launch of the reinvented Flying Blue programme. For now almost all Flying Blue systems are up and running again but at the moment we are not able to claim any missing Miles. From the moment this is possible again, we will handle your request."

Interesting to see what happens.
Solevita is offline  
Old Apr 2, 2018, 6:22 pm
  #1269  
 
Join Date: Jun 2002
Location: New York, NY
Posts: 1,589
Data point: flight taken on DL in March but credited in April, US domestic Z class (business) 6 XP and 125% of distance in miles (explorer, 225% for platinum). Previous qualifying miles converted to XP at 5 for 1,000.

In this case the flight was about 2,500 miles, so it would have taken about 8 flights in Z to qualify for Silver, vs. 17 (!) flights to qualify based on XP. Tough. On the other hand the 12,000 or so earlier qualifying miles became 60 XP, which is a bit advantageous.
af fp is offline  
Old Apr 2, 2018, 9:36 pm
  #1270  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,836
Hmm. Even as an LTPE I would have liked to know my XP. To track progression against ULTI (not that I would aim for it, but to know if I may hit it), and to know if I “deserve” to be Plat.

Oh well.
San Gottardo is offline  
Old Apr 2, 2018, 10:26 pm
  #1271  
 
Join Date: Jan 2016
Posts: 905
I got the new pack in the mail ( Australian address), slightly tacky looking Gold card and tags and a booklet about the changes. My tenure as Platinum was all too brief and I don't imagine getting back up there very soon. Gold looks ok for what I need, so I'll try to keep it.
paolo64 is offline  
Old Apr 2, 2018, 11:36 pm
  #1272  
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
Originally Posted by San Gottardo
Hmm. Even as an LTPE I would have liked to know my XP. To track progression against ULTI (not that I would aim for it, but to know if I may hit it), and to know if I “deserve” to be Plat.

Oh well.
Then Excel is your new best friend
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Old Apr 2, 2018, 11:41 pm
  #1273  
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
Question of the day (apologies if this was already discussed previously) : when do the miles post, now that it depends on the fare paid ?
- after each flight of the ticket as per the fare component of each leg ?
- all at once after completion of the last flight of the ticket ?

Thanks
Goldorak is offline  
Old Apr 3, 2018, 1:15 am
  #1274  
 
Join Date: Mar 2016
Programs: Flying Blue Platinum
Posts: 177
Curiosity, with the new XP system is there any difference between buying an Economy ticket against a Light ticket? I just noticed as Gold that with Light I get a free 23kg suitcase as opposed to having to buy luggage.

The old system didn't seem favorable towards the Light fare but the new system does.

So if I'm doing Economy say on CDG to LHR, just as an example, which is 5XP do I get those same 5XP if I'm buying a Light ticket?
TographerE is offline  
Old Apr 3, 2018, 1:29 am
  #1275  
 
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
Originally Posted by Goldorak
Question of the day (apologies if this was already discussed previously) : when do the miles post, now that it depends on the fare paid ?
- after each flight of the ticket as per the fare component of each leg ?
- all at once after completion of the last flight of the ticket ?

Thanks
Can't answer about the timing, but a day trip via AMS on the 31st that posted under the new system showed a breakdown of miles earned per segment. the GOT-AMS/AMS-GOT segments both earned 218 miles, AMS-FRA/FRA-AMS both earned 104 miles.

On KL.com under trip details the miles earned was stated as 1200, equating to a 20% fare class for each segment (plus 100% bonus).

So they know how to present different parts of the trip individually, I would imagine it would be like the old system where each leg gets credited as and when, not waiting for a whole trip to complete.
Solevita is offline  


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