Community
Wiki Posts
Search
Old Nov 6, 2017, 3:33 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: irishguy28
Introduction

As you have been following the past thread, the Flying Blue programme will change as of 1 April 2018. In order to split the discussion from the earlier thread, we have created a new thread.

On 6 November Flying Blue has organised a press conference to inform the public about the changes to the programme. In addition, a mailing will be sent out to all members on the 6th and 7th of November and more information can be found on the designated website (link: https://explorefurther.flyingblue.com).

As an introduction, please find a summary of the changes below.

Please note that at the current time there is no difference expected to the benefits of the current tier.

Change 1: no more level miles, no more segments, but Experience Points

As of 1 April 2018 you will no longer earn level miles and segments per flight, but you will earn Experience Points (XP). The number of XP earned per flight depends on your cabin (multiplier times 2 for Premium Economy, 3 for business, 5 for La Premiere) and the type of flight (distinction between domestic, medium haul, long-haul 1/2/3).

For flights between 1 January – 31 March 2018 all earned level miles and segments will be converted into XP (1 segment = 7 XP; 1,000 level miles = 5 XP for members outside France). Please note that the highest conversion applies (it is not cumulative).

The number of XP required per tiers is:
- 100 for Silver;
- 180 for Gold;
- 300 for Platinum;
- 1,800 for Platinum Ultimate (in 2 years).

Please note that for current flyers who qualify on segments based on only intra-EU flights this could see an increase in the number of flights required. However, if you fly a mix if intra-EU and intercontinental (but qualify on segments), this will most likely see a reduction in the number of flights required to qualify.
For elite members, there is a roll-over of all XP above your tier threshold.

The rules for soft-landing have been extended. It is now no longer required to make at least 1 qualifying flight and in case you do not meet your threshold you will only drop one tier.

Change 2: number of miles earned dependent on fare paid (including fuel surcharge)

The number of award miles (for AF/KL/A5) earned is now depending on the fare paid (including fuel surcharge). Ivory members earn 4 miles per Euro, Silver 6, Gold 7 and Platinum 8.

Also earn award miles on AF/KL purchases (relating to seats, baggage and meals) according to the above schedule.

Earnings on partners remains as-is (based on fare class and distance flown).

Change 3: dynamic pricing of award tickets (on AF/KL/HV)

Another change will be that award tickets will have dynamic pricing, e.g. an award AMS-JFK could be more expensive than an award DUS-AMS-JFK. This is also in line with change 2, as flights from AMS are also more expensive than flights from DUS (you also earn more miles).

This also implies that we will see a difference in the number of miles required per flight. For example, an award from continental Europe to continental USA will currently set you back 25,000 miles for a one-way in economy. It does not matter if you fly to LAX or NYC, the number of miles is currently fixed. Under the new proposition, this will change. The cheaper flight (in this example: NYC) will see a slight reduction in the number of miles required, whilst LAX will see a slight increase in the number of miles required.

Furthermore, there will be a standard base level for the number of miles required per destination. As the standard revenue price increases, so does the number of award miles.

Change 4: status valid for 12 months (+ 3 months), personal membership year

FB will be moving away from membership year = calendar year (in case of upgrade of tier). Instead, FB will have an individual membership year. This means that after obtaining the higher tier, you will have 12 months to requalify. Benefit of this is that members are not bound by the calendar year (e.g. members who earn 20,000 level miles in a December of a given year and 20,000 level miles in January of the next year, do not have any benefit of their flights in case limited flights before/after).

I know some will feel that this is a significant downgrade compared to the current – at maximum – 27 months. Please note that based on FB information the majority of members (re)qualify in the last quarter of the year.

In addition, please note that for an Ivory member would like to go obtain Platinum in one year, as it will become more difficult, as (s)he will have to earn each threshold (so not 300 XP in the first year, but (100 + 180 + 300 = 580 XP). This is only applicable in the first year.

Change 5: changes to the co-branded American Express credit cards (FR/NL)

Currently you earn segments and level miles (on AF/KL purchases for Gold and Platinum card holders). This will change that you will receive additional XP when reaching your membership anniversary each year.
Print Wikipost

Upcoming changes to Flying Blue in 2018

Thread Tools
 
Search this Thread
 
Old Apr 23, 2018, 2:19 pm
  #1486  
 
Join Date: May 2004
Location: Colorado
Programs: UA & IHG Plat, SWAlist, Frontier 100k, Marriott Titan, IHG-Hilton-Hyatt-Wynd Gold, Nat EE, Hertz PC
Posts: 445
Has anyone figured out how to search for awards with the new system

What a nightmare change to Flying Blue. I used to be able to just use their calculator and find flights across Air France, and their partners very easily, now it looks like you can search three airlines, and as of a few minutes ago, I couldn't find a single city pair that they would even show me the points on for their own flights. I don't think the system is ready for prime-time.

Anyone else had any luck figuring out their new fiasco of a website?



Thanks,
Patrick
TIGA31328 is offline  
Old Apr 23, 2018, 3:32 pm
  #1487  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,746
Originally Posted by TIGA31328
What a nightmare change to Flying Blue. I used to be able to just use their calculator and find flights across Air France, and their partners very easily, now it looks like you can search three airlines, and as of a few minutes ago, I couldn't find a single city pair that they would even show me the points on for their own flights. I don't think the system is ready for prime-time.

Anyone else had any luck figuring out their new fiasco of a website?



Thanks,
Patrick
This is a question for the "Award Booking Issues" sticky; not for discussion of the changes to the Flying Blue programme.

The quickest and easiest way to book an award ticket is to go directly to either Air France - Air France portal sites or www.klm.com; the Flying Blue website ultimately sends you to either in order to book an award.

Nothing whatsoever has changed as regards the booking tool or booking interface.

The booking tool has always only been optimised for AF and KL flights; while occasionally you may be able to book partners online, the best advice is, and always has been, to call if you are looking for an award booking on other carriers.
Attached Images   
irishguy28 is online now  
Old Apr 26, 2018, 4:17 am
  #1488  
 
Join Date: May 2005
Location: EUR
Programs: FB Plat./BA Gold (thanks BD)/A3 *Gold/HH Diamond/A Club Gold
Posts: 918
Am I the only lucky one....

long time no post, my travel patterns have changed - I "only" do about 80-100 flights a year now...

Mostly short/medium haul, always in economy, very often booked fairly last minute.

In the past, I was a bit fed up as booking last minute often meant pretty expensive fares, yet when booking cheapest economy (who needs flexibility when you book the day before?) I am regularly paying EUR 4-500 Euros for a flight in U class or N or similar and getting few if any miles - 750-1500 return including diamond bonus...

So imagine my astonishment when I recently checked my account and saw that a round trip to Toulouse at the beginning of the month earned 3808 miles instead of 1500, +253%
My flights to the UK this week earned 2536 miles, would have earned 1050, +241%

Amazing!!!!

OK, true I always thought I was being done over given that I was paying a lot for cheap booking classes (I often pay more for a flight of less than an hour than I do for a return trip to Dubai...), but this is now really good news for me - and people like me (I know quite a few...)
jsfr is offline  
Old Apr 28, 2018, 5:18 pm
  #1489  
 
Join Date: Mar 2017
Location: Portugal
Programs: *G, VS Silver, HH Diamond
Posts: 631
So after neglecting to look at my FB account because I barely use it... I think something is wrong maybe? I started my account sometime last year so there's only 7 flights total in there. One from last summer and six from this past Christmas/NYE. I'm mostly concerned with the most recent flights. We flew CPH-CDG-IAD round trip in business with AF and then a one way JAX-ATL-IAD with Delta premium economy in between the roundtrip. And for the adjustment to the new system in April it says the following:

7981 LEVEL MILES = 40 XP / 4 QUALIFYING FLIGHTS = 28 XP / The highest of the 2 has been added to your XP counter

I'm not sure if this is correct? It's only counting 4 flights. And those 4 flights - I can't tell which 4 flights they're trying to count. Are they starting from January 1? Because AF claims they start counting XP from when you start collecting miles (which for me, would have actually been June 24, 2017, a whopping seven flights ago). Or are they trying to only count the AF flights? Because that would also be wrong as AF claims they count Delta flights for XP. I think I'm supposed to be getting everything for all seven of my flights? (one MAN-CDG in economy, plus the routes mentioned above which according to that chart should net something like 24+24+15+15+4+4+3?) Or are they not counting XP by segment? In which case... I have no idea.

What is going on here? I am so confused. Please help. Do I need to email/call them? Or is this correct? I am so confused right now. I have more long haul flights with Delta in business this year and was considering crediting to AF but... I could just as easily abandon AF these and start over elsewhere if it'll make more sense.
AStarr is offline  
Old Apr 28, 2018, 5:38 pm
  #1490  
 
Join Date: Dec 2008
Location: PEK, AUS, WAS, HKG
Programs: CX Gold
Posts: 1,123
Originally Posted by AStarr
So after neglecting to look at my FB account because I barely use it... I think something is wrong maybe? I started my account sometime last year so there's only 7 flights total in there. One from last summer and six from this past Christmas/NYE. I'm mostly concerned with the most recent flights. We flew CPH-CDG-IAD round trip in business with AF and then a one way JAX-ATL-IAD with Delta premium economy in between the roundtrip. And for the adjustment to the new system in April it says the following:

7981 LEVEL MILES = 40 XP / 4 QUALIFYING FLIGHTS = 28 XP / The highest of the 2 has been added to your XP counter

I'm not sure if this is correct? It's only counting 4 flights. And those 4 flights - I can't tell which 4 flights they're trying to count. Are they starting from January 1? Because AF claims they start counting XP from when you start collecting miles (which for me, would have actually been June 24, 2017, a whopping seven flights ago). Or are they trying to only count the AF flights? Because that would also be wrong as AF claims they count Delta flights for XP. I think I'm supposed to be getting everything for all seven of my flights? (one MAN-CDG in economy, plus the routes mentioned above which according to that chart should net something like 24+24+15+15+4+4+3?) Or are they not counting XP by segment? In which case... I have no idea.

What is going on here? I am so confused. Please help. Do I need to email/call them? Or is this correct? I am so confused right now. I have more long haul flights with Delta in business this year and was considering crediting to AF but... I could just as easily abandon AF these and start over elsewhere if it'll make more sense.
They are definitely counting this year's flights only (i.e., between Jan 1st and March 30th this year). Why should last year's flights matter?
lixiaojuventus is offline  
Old Apr 28, 2018, 5:56 pm
  #1491  
 
Join Date: Mar 2017
Location: Portugal
Programs: *G, VS Silver, HH Diamond
Posts: 631
Originally Posted by lixiaojuventus
They are definitely counting this year's flights only (i.e., between Jan 1st and March 30th this year). Why should last year's flights matter?
I am from a completely different program that does not work this way at all. So I'm just trying to figure it out. As the AF website states, if I start earning on October 24th, my qualification period starts October 24th. But apparently with the program changing, even though the site says if I start earning on October 24th, I am arbitrarily thrown into a system that only counts my flights from January 1 without being told this.
AStarr is offline  
Old Apr 28, 2018, 6:16 pm
  #1492  
 
Join Date: Mar 2017
Location: Portugal
Programs: *G, VS Silver, HH Diamond
Posts: 631
It would still be wrong though because the one way and the second half of the round trip took place after January 1... which, if I'm looking at that chart correctly, would net 24+15+4+4, a total of 47, not 28 - which would be the higher of the two XP earnings. I have no idea how they got that 28 number. It's like it appeared out of nowhere.
AStarr is offline  
Old Apr 28, 2018, 11:05 pm
  #1493  
 
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
Originally Posted by AStarr
So after neglecting to look at my FB account because I barely use it... I think something is wrong maybe? I started my account sometime last year so there's only 7 flights total in there. One from last summer and six from this past Christmas/NYE. I'm mostly concerned with the most recent flights. We flew CPH-CDG-IAD round trip in business with AF and then a one way JAX-ATL-IAD with Delta premium economy in between the roundtrip. And for the adjustment to the new system in April it says the following:

7981 LEVEL MILES = 40 XP / 4 QUALIFYING FLIGHTS = 28 XP / The highest of the 2 has been added to your XP counter

I'm not sure if this is correct? It's only counting 4 flights. And those 4 flights - I can't tell which 4 flights they're trying to count. Are they starting from January 1? Because AF claims they start counting XP from when you start collecting miles (which for me, would have actually been June 24, 2017, a whopping seven flights ago). Or are they trying to only count the AF flights? Because that would also be wrong as AF claims they count Delta flights for XP. I think I'm supposed to be getting everything for all seven of my flights? (one MAN-CDG in economy, plus the routes mentioned above which according to that chart should net something like 24+24+15+15+4+4+3?) Or are they not counting XP by segment? In which case... I have no idea.

What is going on here? I am so confused. Please help. Do I need to email/call them? Or is this correct? I am so confused right now. I have more long haul flights with Delta in business this year and was considering crediting to AF but... I could just as easily abandon AF these and start over elsewhere if it'll make more sense.
Your Level Miles and Qualifying Flights reset to ZERO on 1 Jan 2018, as they did for everybody, every year. This is how the program worked, so they didn't need to tell you anything, as this was all on the website. If you had looked at your account between 1 Jan and 1 April you would have seen this.
sbams is offline  
Old Apr 29, 2018, 1:04 am
  #1494  
 
Join Date: Sep 2005
Location: NL
Programs: FB M&M AA Amex HH SPG and others
Posts: 1,929
Originally Posted by AStarr
I am from a completely different program that does not work this way at all. So I'm just trying to figure it out. As the AF website states, if I start earning on October 24th, my qualification period starts October 24th. But apparently with the program changing, even though the site says if I start earning on October 24th, I am arbitrarily thrown into a system that only counts my flights from January 1 without being told this.
Answer to this question:
Originally Posted by sbams
Your Level Miles and Qualifying Flights reset to ZERO on 1 Jan 2018, as they did for everybody, every year. This is how the program worked, so they didn't need to tell you anything, as this was all on the website. If you had looked at your account between 1 Jan and 1 April you would have seen this.
but I understand your confusion:
sbams was mentioning the old rules, while Astarr is quoting the new rules. So it is the other way around: they are changing from calender year to year.

Originally Posted by AStarr
It would still be wrong though because the one way and the second half of the round trip took place after January 1... which, if I'm looking at that chart correctly, would net 24+15+4+4, a total of 47, not 28 - which would be the higher of the two XP earnings. I have no idea how they got that 28 number. It's like it appeared out of nowhere.
All flights before April were collected under the old scheme (in your case this means just 4 level flights. XP didn't exist at that time). At April 1st all level flights were converted into XP - or alle level miles were converted into XP.

7981 LEVEL MILES = 40 XP / 4 QUALIFYING FLIGHTS = 28 XP / The highest of the 2 has been added to your XP counter
The conversion was either your level miles (every 1000 miles for 5 XP, or every level flight for 7 XP.)
So the math is simple: 4x7=28 XP
Brobbel is offline  
Old Apr 29, 2018, 1:51 am
  #1495  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
Originally Posted by Goldorak
Question of the day (apologies if this was already discussed previously) : when do the miles post, now that it depends on the fare paid ?
- after each flight of the ticket as per the fare component of each leg ?
- all at once after completion of the last flight of the ticket ?

Thanks
Originally Posted by Solevita
Can't answer about the timing, but a day trip via AMS on the 31st that posted under the new system showed a breakdown of miles earned per segment. the GOT-AMS/AMS-GOT segments both earned 218 miles, AMS-FRA/FRA-AMS both earned 104 miles.

On KL.com under trip details the miles earned was stated as 1200, equating to a 20% fare class for each segment (plus 100% bonus).

So they know how to present different parts of the trip individually, I would imagine it would be like the old system where each leg gets credited as and when, not waiting for a whole trip to complete.
Originally Posted by af fp
Hi they post after each flight and are shown consolidated over time
Here are some data points on the question I have asked originally :
- as said by posters who have responded to my question (posts quoted above), miles (and XPs) are credited individually for each flight/leg
- but the number of miles credited really depends on the fare component of each flight. So if you have a round trip ticket, they don't necessarily credit half of the total miles for the outbound and the inbound. This case exists only if your fare is the same for both flights. On a recent round trip to BEY in Y (N fare outbound, U fare inbound, U being more expensive than N), I earned much more miles for the return flight than for my outbound.

This is also answering a question which was asked by someone some weeks ago : if you drop the last leg of a ticket, you will obviously still receive credit for all the segments flown (to be confirmed with facts of course).

Also, if you buy some options (seats options, à la carte meals, paid upgrades with cash, paid lounge access, extra luggage, etc), they are supposed to be taken into account for the miles earned. I purchased a paid upgrade (cash only, no miles) on a BEY-CDG flight and it was not taken into account in the miles they have credited (I earned also the XPs of my originally-booked class, but that's normal). I will wait a few days to see if it get credited later and, if not, will make a retroclaim. So my message is : beware and check your account if you buy some eligible extras.
Goldorak is offline  
Old Apr 29, 2018, 3:05 am
  #1496  
 
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
Posts: 776
I purchased a paid upgrade (cash only, no miles) on a BEY-CDG flight and it was not taken into account in the miles they have credited (I earned also the XPs of my originally-booked class, but that's normal). I will wait a few days to see if it get credited later and, if not, will make a retroclaim. So my message is : beware and check your account if you buy some eligible extras.
miles are credited on a seperate line. I got it 48hrs later:


canadavid is offline  
Old Apr 29, 2018, 3:32 am
  #1497  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
Originally Posted by canadavid


miles are credited on a seperate line. I got it 48hrs later:


Excellent ^. Thank you for sharing.
Goldorak is offline  
Old Apr 29, 2018, 3:50 am
  #1498  
 
Join Date: Mar 2017
Location: Portugal
Programs: *G, VS Silver, HH Diamond
Posts: 631
Originally Posted by Brobbel
Answer to this question
but I understand your confusion:
sbams was mentioning the old rules, while Astarr is quoting the new rules. So it is the other way around: they are changing from calender year to year.

All flights before April were collected under the old scheme (in your case this means just 4 level flights. XP didn't exist at that time). At April 1st all level flights were converted into XP - or alle level miles were converted into XP.

The conversion was either your level miles (every 1000 miles for 5 XP, or every level flight for 7 XP.)
So the math is simple: 4x7=28 XP
Thanks. I vaguely understand this then. Weird... I didn't know they did they started on January for everyone before, hence confusion. And an arbitrary XP assignment for flights between Jan 1 and April? Ugh. Oh well. 7 points isn't going to make a huge difference with my upcoming flights.

Thanks again for the thorough response! I appreciate it!
AStarr is offline  
Old Apr 29, 2018, 8:33 am
  #1499  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
Originally Posted by AStarr
Thanks. I vaguely understand this then. Weird... I didn't know they did they started on January for everyone before, hence confusion. And an arbitrary XP assignment for flights between Jan 1 and April? Ugh. Oh well. 7 points isn't going to make a huge difference with my upcoming flights.

Thanks again for the thorough response! I appreciate it!
which arbitrary assignment are you talking about ? The rules for XPs earning are very clear, including for the conversion of Q1-2018 flights.
Goldorak is offline  
Old Apr 29, 2018, 8:44 am
  #1500  
 
Join Date: May 2008
Programs: Flying Blue
Posts: 106
-18%

My last trip to KTM
outbound on march 15 + 5176 miles
inbound on march 31 + 4242 miles
new rule on Y flight= -18%

CDG - AUH AF 3802 Miles earned based on distance & booking class
15 mars 2018 + 3 250 Miles
AUH - KTM AF 3816 Miles earned based on distance & booking class
16 mars 2018 + 1 926 Miles
KTM - AUH AF 3819 Miles earned based on € spent
31 mars 2018 + 1 568 Miles
AUH - CDG AF 3801 Miles earned based on € spent
01 avril 2018 + 2 674 Miles
lascarb is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.