On Board Service Changes - Corona
May 16, 2020, 10:08 am
#31
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Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
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May 16, 2020, 10:17 am
#32
Join Date: Apr 2020
Posts: 151
My question is more on the fact that if s.o. here in this thread has recently known, if you still get the full F service as you have paid for. And yes, I will book them as soon as the pandemic is over. AF needs paying high yield pax not only redemptioners!!
May 17, 2020, 2:49 am
#33
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For catering on-board, I don't know but I certainly don't think it's been reduced to Y standards.
May 17, 2020, 6:42 am
#34
Join Date: Apr 2020
Posts: 151
A dummy booking in june to JFK shows that P is sold. Very few P destinations are still served for may/june (JFK, HND, GRU, one or 2 destinations in Africa ?). P lounge in CDG is closed. JFK lounge is still open and has a P area.
For catering on-board, I don't know but I certainly don't think it's been reduced to Y standards.
For catering on-board, I don't know but I certainly don't think it's been reduced to Y standards.
May 20, 2020, 10:51 pm
#36
Join Date: Mar 2018
Programs: DL DM, FB Gold
Posts: 296
Here is a short video with an example of the service on KLM.
https://twitter.com/KLM/status/1263114648406163456
https://twitter.com/KLM/status/1263114648406163456
May 23, 2020, 1:31 pm
#37
Join Date: Jul 2004
Programs: DL; AA; UA; CO; LHLX; NZ; QR; EK; BA
Posts: 7,409
Two recent long-haul J experiences on KLM and Delta metal separately:
1) BKK-AMS in early May - 12 hour flight - operated by a 789
- purser made announcements prior to boarding at the gate and aboard that there is a modified service, don't do this, don't do that, etc, and that the cabin crew all volunteered to work this flight - basically, we should feel lucky that this flight is operating.
- No pre-departure beverage
- Big plastic bag of snacks and drinks at seat - small Coke can, three small water bottles, apple, banana, and a whole bunch of snacks - chips, crackers, cookies, candy; on the side in the storage compartment, there was also a small square ham and cheese sandwich together with the regular water bottle.
- Purser said the cabin crew 'had agreed to serve us a hot meal' after takeoff. Same meal in J and Y with no choices - and only one soft drink; no alcoholic beverages available. Meal consisted of a hot main dish of chicken and noodles, a piece of cake, and a pasta salad appetizer. All served with plastic containers and utensils.
- No other drink or food service for the rest of the flight.
- No collection of trash at the end of the flight
2) AMS-DTW late May in Delta One - 763ER - about 8 hours
- pre-departure beverage of water bottle only
- drink choice after takeoff (no nuts service) - served in plastic glass - both soft drinks and limited alcohol selection available (for wines, only one red and one white)
- hot meal with three main choices (beef, chicken, tortellini pasta), cake dessert, salad, hot soup, and warm breads - all served on one tray but with regular china and silverware
- crew came through mid-flight asking drink choices and offering snack basket items (chips, crackers, banana)
- pre-arrival second meal - no changes - same as before with two choices - all served on regular china and silverware; drinks in plastic glass
1) BKK-AMS in early May - 12 hour flight - operated by a 789
- purser made announcements prior to boarding at the gate and aboard that there is a modified service, don't do this, don't do that, etc, and that the cabin crew all volunteered to work this flight - basically, we should feel lucky that this flight is operating.
- No pre-departure beverage
- Big plastic bag of snacks and drinks at seat - small Coke can, three small water bottles, apple, banana, and a whole bunch of snacks - chips, crackers, cookies, candy; on the side in the storage compartment, there was also a small square ham and cheese sandwich together with the regular water bottle.
- Purser said the cabin crew 'had agreed to serve us a hot meal' after takeoff. Same meal in J and Y with no choices - and only one soft drink; no alcoholic beverages available. Meal consisted of a hot main dish of chicken and noodles, a piece of cake, and a pasta salad appetizer. All served with plastic containers and utensils.
- No other drink or food service for the rest of the flight.
- No collection of trash at the end of the flight
2) AMS-DTW late May in Delta One - 763ER - about 8 hours
- pre-departure beverage of water bottle only
- drink choice after takeoff (no nuts service) - served in plastic glass - both soft drinks and limited alcohol selection available (for wines, only one red and one white)
- hot meal with three main choices (beef, chicken, tortellini pasta), cake dessert, salad, hot soup, and warm breads - all served on one tray but with regular china and silverware
- crew came through mid-flight asking drink choices and offering snack basket items (chips, crackers, banana)
- pre-arrival second meal - no changes - same as before with two choices - all served on regular china and silverware; drinks in plastic glass
May 23, 2020, 6:07 pm
#38
Join Date: Sep 2014
Programs: Flying Blue Plat, Air Europa Silver, IHG Plat, Accor Plat
Posts: 1,011
Two recent long-haul J experiences on KLM and Delta metal separately:
1) BKK-AMS in early May - 12 hour flight - operated by a 789
- purser made announcements prior to boarding at the gate and aboard that there is a modified service, don't do this, don't do that, etc, and that the cabin crew all volunteered to work this flight - basically, we should feel lucky that this flight is operating.
- No pre-departure beverage
- Big plastic bag of snacks and drinks at seat - small Coke can, three small water bottles, apple, banana, and a whole bunch of snacks - chips, crackers, cookies, candy; on the side in the storage compartment, there was also a small square ham and cheese sandwich together with the regular water bottle.
- Purser said the cabin crew 'had agreed to serve us a hot meal' after takeoff. Same meal in J and Y with no choices - and only one soft drink; no alcoholic beverages available. Meal consisted of a hot main dish of chicken and noodles, a piece of cake, and a pasta salad appetizer. All served with plastic containers and utensils.
- No other drink or food service for the rest of the flight.
- No collection of trash at the end of the flight
2) AMS-DTW late May in Delta One - 763ER - about 8 hours
- pre-departure beverage of water bottle only
- drink choice after takeoff (no nuts service) - served in plastic glass - both soft drinks and limited alcohol selection available (for wines, only one red and one white)
- hot meal with three main choices (beef, chicken, tortellini pasta), cake dessert, salad, hot soup, and warm breads - all served on one tray but with regular china and silverware
- crew came through mid-flight asking drink choices and offering snack basket items (chips, crackers, banana)
- pre-arrival second meal - no changes - same as before with two choices - all served on regular china and silverware; drinks in plastic glass
1) BKK-AMS in early May - 12 hour flight - operated by a 789
- purser made announcements prior to boarding at the gate and aboard that there is a modified service, don't do this, don't do that, etc, and that the cabin crew all volunteered to work this flight - basically, we should feel lucky that this flight is operating.
- No pre-departure beverage
- Big plastic bag of snacks and drinks at seat - small Coke can, three small water bottles, apple, banana, and a whole bunch of snacks - chips, crackers, cookies, candy; on the side in the storage compartment, there was also a small square ham and cheese sandwich together with the regular water bottle.
- Purser said the cabin crew 'had agreed to serve us a hot meal' after takeoff. Same meal in J and Y with no choices - and only one soft drink; no alcoholic beverages available. Meal consisted of a hot main dish of chicken and noodles, a piece of cake, and a pasta salad appetizer. All served with plastic containers and utensils.
- No other drink or food service for the rest of the flight.
- No collection of trash at the end of the flight
2) AMS-DTW late May in Delta One - 763ER - about 8 hours
- pre-departure beverage of water bottle only
- drink choice after takeoff (no nuts service) - served in plastic glass - both soft drinks and limited alcohol selection available (for wines, only one red and one white)
- hot meal with three main choices (beef, chicken, tortellini pasta), cake dessert, salad, hot soup, and warm breads - all served on one tray but with regular china and silverware
- crew came through mid-flight asking drink choices and offering snack basket items (chips, crackers, banana)
- pre-arrival second meal - no changes - same as before with two choices - all served on regular china and silverware; drinks in plastic glass
May 23, 2020, 7:37 pm
#40
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Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
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Hard to believe that AFKL have not adapted yet and serve near to nothing, while other airlines such as QR or CX have near-normal offerings.
BA is probably the worst of all.
BA is probably the worst of all.
May 24, 2020, 2:10 am
#41
Join Date: Feb 2017
Posts: 1,051
May 24, 2020, 2:29 am
#42
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
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To be confirmed by real experience, but I believe AF still have a close-to-normal F&B service in long-haul J
May 24, 2020, 2:32 am
#43
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
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Two recent long-haul J experiences on KLM and Delta metal separately:
1) BKK-AMS in early May - 12 hour flight - operated by a 789
- purser made announcements prior to boarding at the gate and aboard that there is a modified service, don't do this, don't do that, etc, and that the cabin crew all volunteered to work this flight - basically, we should feel lucky that this flight is operating.
- No pre-departure beverage
- Big plastic bag of snacks and drinks at seat - small Coke can, three small water bottles, apple, banana, and a whole bunch of snacks - chips, crackers, cookies, candy; on the side in the storage compartment, there was also a small square ham and cheese sandwich together with the regular water bottle.
- Purser said the cabin crew 'had agreed to serve us a hot meal' after takeoff. Same meal in J and Y with no choices - and only one soft drink; no alcoholic beverages available. Meal consisted of a hot main dish of chicken and noodles, a piece of cake, and a pasta salad appetizer. All served with plastic containers and utensils.
- No other drink or food service for the rest of the flight.
- No collection of trash at the end of the flight
2) AMS-DTW late May in Delta One - 763ER - about 8 hours
- pre-departure beverage of water bottle only
- drink choice after takeoff (no nuts service) - served in plastic glass - both soft drinks and limited alcohol selection available (for wines, only one red and one white)
- hot meal with three main choices (beef, chicken, tortellini pasta), cake dessert, salad, hot soup, and warm breads - all served on one tray but with regular china and silverware
- crew came through mid-flight asking drink choices and offering snack basket items (chips, crackers, banana)
- pre-arrival second meal - no changes - same as before with two choices - all served on regular china and silverware; drinks in plastic glass
1) BKK-AMS in early May - 12 hour flight - operated by a 789
- purser made announcements prior to boarding at the gate and aboard that there is a modified service, don't do this, don't do that, etc, and that the cabin crew all volunteered to work this flight - basically, we should feel lucky that this flight is operating.
- No pre-departure beverage
- Big plastic bag of snacks and drinks at seat - small Coke can, three small water bottles, apple, banana, and a whole bunch of snacks - chips, crackers, cookies, candy; on the side in the storage compartment, there was also a small square ham and cheese sandwich together with the regular water bottle.
- Purser said the cabin crew 'had agreed to serve us a hot meal' after takeoff. Same meal in J and Y with no choices - and only one soft drink; no alcoholic beverages available. Meal consisted of a hot main dish of chicken and noodles, a piece of cake, and a pasta salad appetizer. All served with plastic containers and utensils.
- No other drink or food service for the rest of the flight.
- No collection of trash at the end of the flight
2) AMS-DTW late May in Delta One - 763ER - about 8 hours
- pre-departure beverage of water bottle only
- drink choice after takeoff (no nuts service) - served in plastic glass - both soft drinks and limited alcohol selection available (for wines, only one red and one white)
- hot meal with three main choices (beef, chicken, tortellini pasta), cake dessert, salad, hot soup, and warm breads - all served on one tray but with regular china and silverware
- crew came through mid-flight asking drink choices and offering snack basket items (chips, crackers, banana)
- pre-arrival second meal - no changes - same as before with two choices - all served on regular china and silverware; drinks in plastic glass
Question for the DL hot meal : the way you describe it (beef, chicken, tortellini pasta), it looks like a Y meal. Was that a Y style meal or a proper J one ?
May 24, 2020, 7:00 am
#44
Join Date: Jan 2010
Location: Liverpool
Programs: Flying Blue, Miles & More, AAdvantage, Accor Le Club Silver
Posts: 49
Flew KL from LHR to SXM in economy on March 22nd and it was probably the most bizarre experience I have had ever flying.
From LHR to AMS we arrived at our seats which contained a box meal - a gouda and mustard sandwich, cookie, and water. There was no other service on that flight.
AMS was completely dead and most food outlets were closed. The only shops open were retail stores. So I just sat at the gate plane watching as it is was the furthest gate among the 'F' gates.
From AMS - SXM
We arrived to have the same meal box on our seat with a bottle of water. I was literally about to cry thinking there would be no other food service on an 8.5 hour flight, but there were actually two drink services and a hot meal service (which is awful - never have experienced such bad food on KL). They did have snacks and sandwiches in the back which was nice and the crew was handing out water and juices constantly. It is sad to think those who paid for business would end up with similar service and I would actually ask to be downgraded and refunded. There was also no alcohol on the flight which I don't understand why as KLM hands out individual wine bottles in Y anyway.
From LHR to AMS we arrived at our seats which contained a box meal - a gouda and mustard sandwich, cookie, and water. There was no other service on that flight.
AMS was completely dead and most food outlets were closed. The only shops open were retail stores. So I just sat at the gate plane watching as it is was the furthest gate among the 'F' gates.
From AMS - SXM
We arrived to have the same meal box on our seat with a bottle of water. I was literally about to cry thinking there would be no other food service on an 8.5 hour flight, but there were actually two drink services and a hot meal service (which is awful - never have experienced such bad food on KL). They did have snacks and sandwiches in the back which was nice and the crew was handing out water and juices constantly. It is sad to think those who paid for business would end up with similar service and I would actually ask to be downgraded and refunded. There was also no alcohol on the flight which I don't understand why as KLM hands out individual wine bottles in Y anyway.
May 24, 2020, 12:09 pm
#45
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
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a clear strategy to disguise cost-cutting measures and requests from unions into so-called safety measures.