The "THANKS Concierge!" thread
Apr 15, 2019, 3:47 am
#526
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,195
Once again the TPE concierge team continues to be the best among AC's global operations.
What started as a simple ? led to a detailed ACARS message/fax delivered to the flight deck for us.
Despite resolving the issue we were then met at the jetbridge. Then the youngest member of our group failed the thermal imaging scanner and was detained by health immigration officials. Would have been much worse without concierge present.
Ironic that just yesterday I was questioning if our whole family still needs to be Super Elite...
What started as a simple ? led to a detailed ACARS message/fax delivered to the flight deck for us.
Despite resolving the issue we were then met at the jetbridge. Then the youngest member of our group failed the thermal imaging scanner and was detained by health immigration officials. Would have been much worse without concierge present.
Ironic that just yesterday I was questioning if our whole family still needs to be Super Elite...
Last edited by expert7700; Apr 15, 2019 at 5:52 am
May 10, 2019, 11:42 am
#527
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Don’t know if I should start a new thread or not... there is now a concierge at YYJ!
I’ve interacted with her on multiple occasions before she became a concierge - she’ll be a great addition to the concierge team!
I’ve interacted with her on multiple occasions before she became a concierge - she’ll be a great addition to the concierge team!
May 10, 2019, 1:13 pm
#528
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Anyway, AC needs to update their website with this.
And I had no idea there is a concierge at YTZ until I looked at the cities list just now at ac.com.
https://www.aircanada.com/ca/en/aco/...-services.html
May 10, 2019, 1:51 pm
#529
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,439
Now we just need an MLL...
May 10, 2019, 1:52 pm
#530
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Just fly to YVR for an MLL. Sheesh. 
(but yes, YYJ was a location I thought could use a concierge or two, IMHO)
Glad @Jebby_ca had a positive encounter with the concierge there!
(but yes, YYJ was a location I thought could use a concierge or two, IMHO)
Glad @Jebby_ca had a positive encounter with the concierge there!
May 10, 2019, 4:18 pm
#531
Join Date: Jan 2017
Location: YYC
Programs: AC SE100K/*G, Nexus
Posts: 211
Happy news! (And if her name starts with an M, I'm doubly happy, for I have long thought she would make a great concierge!)
May 10, 2019, 4:52 pm
#532
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
May 10, 2019, 5:03 pm
#533
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I can't imagine an airport like YYJ would have fewer than 4 positions available (or in other words, enough to have one on duty for all flights). That's not to say they'd all be filled immediately though.
May 20, 2019, 12:49 pm
#535
Join Date: Oct 2010
Location: ZRH
Programs: AC SE 100K
Posts: 926
Today I felt the concierge went above and beyond.
I came in late last night to Zurich on Swiss and managed to leave my passport on the plane- seat pocket row 1 - - typical. It was a tiring day and the weather was very bad on arrival - I think I was just not thinking. Add that to being a bus gate on arrival and I was just in a hurry to get off the plane.
Early in the morning, I called lost and found and the airport police and at this point, no passport had been turned in. I thought it would help to go to the plane to look but was at a loss to figure out how I could get someone to go to the departing flight for that aircraft (in Zurich - the planes are all announced for their schedule by registration number on the airport website - plus flightradar24 is your friend). As a long shot, I called the concierge - knowing the concierge was on duty but the inbound AC flight was not going to be in yet. Basically - the concierge call centre got the concierge on the phone truly within minutes - and she was off to the gate without delay. At that point - departure was T-45 minutes for this Swiss E90 plane. Now - ultimately, the passport was not in the plane - but the effort was unbelievable. Even when I made the trip later in the morning to the airport to see the police, they said the AC concierge had also come by - -. Then I got a call about 15 minutes after pushback of the AC flight with a complete summary of the efforts to help look for my passport. All in - she balanced the efforts to look for this passport with her normal proper concierge duties. There was nothing more that she could have tried.
Now - end of day - happy story - passport located. But that call to me earlier in the day, which said that they went to the plane and looked - and it was not there - basically reassured me that it would be found . . somehow.
I don't know what to say - but this made me truly think about how some people just go above and beyond. I don't remember exactly the name but pretty sure it started with "M" - - - Will find that out tomorrow.
I came in late last night to Zurich on Swiss and managed to leave my passport on the plane- seat pocket row 1 - - typical. It was a tiring day and the weather was very bad on arrival - I think I was just not thinking. Add that to being a bus gate on arrival and I was just in a hurry to get off the plane.
Early in the morning, I called lost and found and the airport police and at this point, no passport had been turned in. I thought it would help to go to the plane to look but was at a loss to figure out how I could get someone to go to the departing flight for that aircraft (in Zurich - the planes are all announced for their schedule by registration number on the airport website - plus flightradar24 is your friend). As a long shot, I called the concierge - knowing the concierge was on duty but the inbound AC flight was not going to be in yet. Basically - the concierge call centre got the concierge on the phone truly within minutes - and she was off to the gate without delay. At that point - departure was T-45 minutes for this Swiss E90 plane. Now - ultimately, the passport was not in the plane - but the effort was unbelievable. Even when I made the trip later in the morning to the airport to see the police, they said the AC concierge had also come by - -. Then I got a call about 15 minutes after pushback of the AC flight with a complete summary of the efforts to help look for my passport. All in - she balanced the efforts to look for this passport with her normal proper concierge duties. There was nothing more that she could have tried.
Now - end of day - happy story - passport located. But that call to me earlier in the day, which said that they went to the plane and looked - and it was not there - basically reassured me that it would be found . . somehow.
I don't know what to say - but this made me truly think about how some people just go above and beyond. I don't remember exactly the name but pretty sure it started with "M" - - - Will find that out tomorrow.
May 20, 2019, 1:23 pm
#536
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Today I felt the concierge went above and beyond.
I came in late last night to Zurich on Swiss and managed to leave my passport on the plane- seat pocket row 1 - - typical. It was a tiring day and the weather was very bad on arrival - I think I was just not thinking. Add that to being a bus gate on arrival and I was just in a hurry to get off the plane.
Early in the morning, I called lost and found and the airport police and at this point, no passport had been turned in. I thought it would help to go to the plane to look but was at a loss to figure out how I could get someone to go to the departing flight for that aircraft (in Zurich - the planes are all announced for their schedule by registration number on the airport website - plus flightradar24 is your friend). As a long shot, I called the concierge - knowing the concierge was on duty but the inbound AC flight was not going to be in yet. Basically - the concierge call centre got the concierge on the phone truly within minutes - and she was off to the gate without delay. At that point - departure was T-45 minutes for this Swiss E90 plane. Now - ultimately, the passport was not in the plane - but the effort was unbelievable. Even when I made the trip later in the morning to the airport to see the police, they said the AC concierge had also come by - -. Then I got a call about 15 minutes after pushback of the AC flight with a complete summary of the efforts to help look for my passport. All in - she balanced the efforts to look for this passport with her normal proper concierge duties. There was nothing more that she could have tried.
Now - end of day - happy story - passport located. But that call to me earlier in the day, which said that they went to the plane and looked - and it was not there - basically reassured me that it would be found . . somehow.
I don't know what to say - but this made me truly think about how some people just go above and beyond. I don't remember exactly the name but pretty sure it started with "M" - - - Will find that out tomorrow.
I came in late last night to Zurich on Swiss and managed to leave my passport on the plane- seat pocket row 1 - - typical. It was a tiring day and the weather was very bad on arrival - I think I was just not thinking. Add that to being a bus gate on arrival and I was just in a hurry to get off the plane.
Early in the morning, I called lost and found and the airport police and at this point, no passport had been turned in. I thought it would help to go to the plane to look but was at a loss to figure out how I could get someone to go to the departing flight for that aircraft (in Zurich - the planes are all announced for their schedule by registration number on the airport website - plus flightradar24 is your friend). As a long shot, I called the concierge - knowing the concierge was on duty but the inbound AC flight was not going to be in yet. Basically - the concierge call centre got the concierge on the phone truly within minutes - and she was off to the gate without delay. At that point - departure was T-45 minutes for this Swiss E90 plane. Now - ultimately, the passport was not in the plane - but the effort was unbelievable. Even when I made the trip later in the morning to the airport to see the police, they said the AC concierge had also come by - -. Then I got a call about 15 minutes after pushback of the AC flight with a complete summary of the efforts to help look for my passport. All in - she balanced the efforts to look for this passport with her normal proper concierge duties. There was nothing more that she could have tried.
Now - end of day - happy story - passport located. But that call to me earlier in the day, which said that they went to the plane and looked - and it was not there - basically reassured me that it would be found . . somehow.
I don't know what to say - but this made me truly think about how some people just go above and beyond. I don't remember exactly the name but pretty sure it started with "M" - - - Will find that out tomorrow.
Jun 7, 2019, 2:06 pm
#539
Join Date: Jun 2008
Location: YYT
Programs: Altitude SEMM
Posts: 412
Flew out of FCO for the first time today. Andreea (I think the spelling is right) is amazing. I didn't really need anything, but she was there for the checkin and at the gate, giving updates on the reason for a short delay, and brought water to my seat when there was any after boarding.
Jul 17, 2019, 11:39 am
#540
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
Thanks go to Michael at BRU for helping out me and the wife last week. We were doing ARN-BRU-YUL-YYC with 65 minutes to connect at BRU. No problem, right, as long as the inbound is on time? Well, it is if the immigration line is well over an hour long and the airport officials DGAF ("you should be at the airport 3 hours before your flight" - pretty hard to do when the airline sold me a 65-minute connection). Thankfully I called the main concierge line, they tracked down and connected me with Michael, and he got us fast-tracked through. No way we would have made our flight if he hadn't. So, thanks, Michael!