The "THANKS Concierge!" thread
Jan 13, 2015, 10:22 am
#332
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Jan 16, 2015, 2:13 pm
#337
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Looks like Concierge service coming to DCA
AC's Taleo job portal has a concierge job listing for DCA, looks like another airport we can look forward to saying "Thanks Concierge!" 
Concierge - Permanent Full Time - Washington D.C.-13792
Position Summary
“IF IT IS POSSIBLE, CONSIDER IT DONE.”
This is a permanent, full-time position.
Hourly rate of $10.98/hr
Position Summary
- The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.
- This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services.
- The position is modeled after concierge service found in 5 star hotels.
- The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers.
- A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy:
“IF IT IS POSSIBLE, CONSIDER IT DONE.”
This is a permanent, full-time position.
Hourly rate of $10.98/hr
Jan 16, 2015, 2:30 pm
#340
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
I bet you union dues (if it's like any other) aren't included (my guess, I've never been part of one). I wonder what the pension's like?
Jan 16, 2015, 2:43 pm
#341
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Concierge service coming to YYT, too
Had a conversation with a check-in agent this past weekend at YYT, and he said there will be four concierge positions hired for YYT. I like it because YYT is my home base, which gets all sorts of weather delays and cancellations.
Jan 16, 2015, 3:15 pm
#342
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
Good to see them expanding the concierge service, but am really surprised at the pay scales ($10.98/hr in DCA, which isn't a cheap area to live). I'd expect that wage would be lower than most, if not all of the check-in agents, which seems odd to me. I'd thought the concierge roles would be positioned at a slightly higher level than the check-in agents so they'd get better quality staff.
Jan 16, 2015, 8:03 pm
#343
Join Date: Jul 2013
Programs: ACAlt,SPG,MR
Posts: 64
Previously another ORD member went out of his way to get me and my pregnant wife home during a brutal storm in January of 2014. I was on an AE ticket with UA who had rebooked us for 4 days later. ORD concierge got us out, in J 2 hours later. I will always remember that.
It is just another reason that Chicago is my favourite US city to visit!
You guys get it so thanks ORD Concierge Team!
Feb 14, 2015, 4:02 am
#345
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255