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Old Jan 4, 2024, 10:46 pm
  #121  
 
Join Date: May 2023
Location: YUL find me in Montreal
Programs: Air Canada SE, Bonvoy Gold, Hotels.com Gold
Posts: 671
Originally Posted by canadiancow
If I had to guess, it's because your computer is set to a different time zone. Likely one east of Toronto.
Good guess. I looked at the JSON and the dates are delivered as Unix epoch time correlating to January 16 2025 23:59:59 GMT, and I am currently in GMT+9.
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warrens is offline  
Old Jan 4, 2024, 11:59 pm
  #122  
 
Join Date: Jul 2006
Location: YYZ/LHR/SFO/SIN
Programs: AC SE100K
Posts: 282
My LevelUp was processed earlier today, and now I'm seeing the ability to choose 2023 select benefits as an SE, but I see '10 eUpgrade' credits and 1500 SQM bonus instead of the expected 50 and 5000. Guessing it's another bug. Will wait until they iron things out before selecting.

Mods: maybe move this to the Chase thread, since it's probably related to the LevelUp
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Last edited by pilot007; Jan 5, 2024 at 12:58 am
pilot007 is offline  
Old Jan 5, 2024, 4:15 am
  #123  
 
Join Date: Jan 2024
Posts: 3
Heya,

Have got an upcoming flight (latitude) and want to use eups that haven't arrived in my account yet.

Anyone have experience calling AC to get this manually resolved? It's killing me watching the biz seats fill up while I sit here refreshing my app every hour

Thx!
portualguy is offline  
Old Jan 5, 2024, 4:34 am
  #124  
 
Join Date: May 2020
Location: YYZ
Programs: AC SE, AA PlatPro, Hyatt Globalist, Bonvoy Plat & LT Gold, Hilton Gold, National EE
Posts: 878
Originally Posted by pilot007
My LevelUp was processed earlier today, and now I'm seeing the ability to choose 2023 select benefits as an SE, but I see '10 eUpgrade' credits and 1500 SQM bonus instead of the expected 50 and 5000. Guessing it's another bug. Will wait until they iron things out before selecting.

Mods: maybe move this to the Chase thread, since it's probably related to the LevelUp
Honestly it seems that the system thinks you've made early nomination, hence the 10 eUps. I think a few others have reported this.

Meanwhile my status got properly extended, but I cant select benefits but I did get a 50k gift to a friend as a result of the Chase 50k spend. So frustrating!!
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MillennialMiles is offline  
Old Jan 5, 2024, 6:08 am
  #125  
 
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
My flight on Dec 31 has posted, and that flight should have pushed me over the Priority Reward threshold. Still haven't received that priority reward yet.

I'm able to select benefits though, the 20 base e-ups has posted, but still missing the dashboard.
Jebby_ca is offline  
Old Jan 5, 2024, 6:41 am
  #126  
 
Join Date: Sep 2015
Posts: 1,217
Originally Posted by portualguy
Have got an upcoming flight (latitude) and want to use eups that haven't arrived in my account yet.

Anyone have experience calling AC to get this manually resolved? It's killing me watching the biz seats fill up while I sit here refreshing my app every hour
One thing to watch out for - don't rely on the eUps shown in the benefits overview. Click through to the actual eUp site if you haven't already done so - it's likely the eUps have been deposited but are not reflected in the benefits display.
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vancouver25k is online now  
Old Jan 5, 2024, 6:52 am
  #127  
 
Join Date: Jan 2020
Location: BOS
Programs: AC SE (P); Marriott Plat; Accor Plat; KQ Plat
Posts: 76
Originally Posted by MillennialMiles
Honestly it seems that the system thinks you've made early nomination, hence the 10 eUps. I think a few others have reported this.
Same issue. The option to select benefits just appeared... but with the Early Recognition amounts. I was SE and I am still SE.

I didn't want to select my benefits until July but now I am wondering: should I select these ones... hoping they will reset and reoffer the correct benefits later on? (one can dream...)
GeekyFlyer is offline  
Old Jan 5, 2024, 7:08 am
  #128  
 
Join Date: Jan 2024
Posts: 3
Originally Posted by vancouver25k
One thing to watch out for - don't rely on the eUps shown in the benefits overview. Click through to the actual eUp site if you haven't already done so - it's likely the eUps have been deposited but are not reflected in the benefits display.
Thanks! Yeah I have been using the eUp site too, but the only ones showing are my 50 eUps that will rollover with credit card (but validity date doesn't get updated til first week Feb)... so I'm stuck in the waiting game

Last edited by Adam Smith; Jan 5, 2024 at 7:19 am Reason: Fixed formatting
portualguy is offline  
Old Jan 5, 2024, 7:54 am
  #129  
 
Join Date: Sep 2015
Posts: 1,217
Originally Posted by portualguy
Thanks! Yeah I have been using the eUp site too, but the only ones showing are my 50 eUps that will rollover with credit card (but validity date doesn't get updated til first week Feb)... so I'm stuck in the waiting game
Also (sorry I failed to pay attention on my last response), with the previous post being your first, welcome to FT!
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vancouver25k is online now  
Old Jan 5, 2024, 8:10 am
  #130  
 
Join Date: May 2020
Location: YYZ
Programs: AC SE, AA PlatPro, Hyatt Globalist, Bonvoy Plat & LT Gold, Hilton Gold, National EE
Posts: 878
Originally Posted by GeekyFlyer
Same issue. The option to select benefits just appeared... but with the Early Recognition amounts. I was SE and I am still SE.

I didn't want to select my benefits until July but now I am wondering: should I select these ones... hoping they will reset and reoffer the correct benefits later on? (one can dream...)
It seems their system thinks that folks that were bumped up with the Chase status bump are in "early" recognition when in fact they are not. I'm going to give it a few days to see if it resolves, otherwise I will call in to make sure I can select benefits since I have trips coming up where I need the benefit.
MillennialMiles is offline  
Old Jan 5, 2024, 8:12 am
  #131  
 
Join Date: Feb 2020
Posts: 1,205
35K status bumped to 50K this morning for Chase AP Status Level Up benefit. Didn't get to pick any benefits yet
hoipolloi is offline  
Old Jan 5, 2024, 8:21 am
  #132  
 
Join Date: Jan 2024
Posts: 3
Update:
Just spoke with Aeroplan... emails are going out in groups based on your status level. They are now sending to 50k members, and expecting to finish sending emails to 25k emails by 7th or 8th.

This explains why some of us haven't our 2024 benefits yet.
portualguy is offline  
Old Jan 5, 2024, 8:22 am
  #133  
 
Join Date: Feb 2022
Programs: aeroplan
Posts: 26
My core eupgrades posted with an expiry of Jan 16, 2026. I wonder if this is a glitch or if there has been a change to the expiry date policy of credits and we won't need to wait until July 1 anymore to select to maximize the life of the credits. I will still hold off on selecting for a while since I am in no rush.
Strawlaw is offline  
Old Jan 5, 2024, 9:48 am
  #134  
 
Join Date: Mar 2023
Posts: 14
Im only 25k but got this on the website today.
Hope Im able to select before my flight in 2 weeks *crossing fingers*

purrplepeonies is offline  
Old Jan 5, 2024, 9:55 am
  #135  
 
Join Date: Oct 2014
Location: Toronto, ON, Canada
Programs: AC SE, *Gold, Bonvoy Titanium (Lifetime Platinum), National Emerald Club Executive
Posts: 64
I'm SE. My Core (20) and Select Bundle (50) e-upgrade credits posted yesterday with a 16 Jan 2026 expiry date.
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plankton is offline  


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