Last edit by: Adam Smith
AC link:
UPDATED HERE January 2, 2022
Boarding Process
https://www.aircanada.com/ca/en/aco/...g-by-zone.html
Pre-boarding: Customers who have requested wheelchair assistance
Zone 1: J and SE customers
Zone 2: 75K, 50K, 35K, 25K, Star Alliance Gold, Premium Economy, Latitude and Primary or Secondary Cardholder on Aeroplan black credit cards
Zone 2.5:
- Passengers travelling with children under the age of 6 or who require additional time to board the aircraft
- Passengers travelling with a musical instrument as part of their carry-on baggage
Zone 3: Comfort fares, passengers who purchased preferred seats in advance
Zones 3, 4 and 5: General boarding (back to front). AC Express flights will not have Zone 5.
Zone 6: Economy Basic
Companions travelling on the same PNR as an Aeroplan Elite/*Gold member will receive the same priority boarding zone.
UPDATED HERE January 2, 2022
Boarding Process
https://www.aircanada.com/ca/en/aco/...g-by-zone.html
Pre-boarding: Customers who have requested wheelchair assistance
Zone 1: J and SE customers
Zone 2: 75K, 50K, 35K, 25K, Star Alliance Gold, Premium Economy, Latitude and Primary or Secondary Cardholder on Aeroplan black credit cards
Zone 2.5:
- Passengers travelling with children under the age of 6 or who require additional time to board the aircraft
- Passengers travelling with a musical instrument as part of their carry-on baggage
Zone 3: Comfort fares, passengers who purchased preferred seats in advance
Zones 3, 4 and 5: General boarding (back to front). AC Express flights will not have Zone 5.
Zone 6: Economy Basic
Companions travelling on the same PNR as an Aeroplan Elite/*Gold member will receive the same priority boarding zone.
Original thread covering 2014-2019 can be found here
Zoned Boarding (2020 onwards)
#602
Suspended
Join Date: Dec 2010
Posts: 496
Flew out of YYC today, B37, switched from 333 to 789 (thank god!). I had forgotten how hot and odd these gates were. Combined Zone 1/2 sign, ugh. But lead gate agent was awesome. Very politely and with confident experience she had a zone 1, zone 2 line etc all set up. She asked people to move and they did. Over 30 on UG waitlist, she had them waiting out of the way. Everyone was happy as they knew process was being followed. Those of us in Zone 1 line were all commenting.
The flight to YYZ was also great, one of the best SD ever , in all my years flying AC.
The flight to YYZ was also great, one of the best SD ever , in all my years flying AC.
#603
Join Date: Jun 2010
Programs: AC SE, Bonvoy LTT, ALL Diamond, HH Diamond
Posts: 173
Flew out of CUN a couple of days ago where there was a combined Zone 1/2. I wasn't too optimistic about orderly boarding, but to my surprise they ended up politely pulling out all non Zone 1.
I was even happier when they pulled out a couple that had been needlessly blocking empty seats in the crowded waiting area such that my family couldn't sit. I overheard them grumbling about a young man who "must be a zone 3!" Turns out he was in row 1.
I was even happier when they pulled out a couple that had been needlessly blocking empty seats in the crowded waiting area such that my family couldn't sit. I overheard them grumbling about a young man who "must be a zone 3!" Turns out he was in row 1.
#604
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,923
All they really need to do is to have another person checking when people are forming the line up making sure everyone is in the correct line. Though from my observation, the 2-3 GAs are usually occupied with other duties before boarding, if not busy closing another flight. When a concierge is happen to be around the gate area, the concierge is very unlikely to help with boarding in any way.
Something I need to pay attention to, is how many staff are around gate area during boarding for different airlines.
Something I need to pay attention to, is how many staff are around gate area during boarding for different airlines.
I am still amazed by some people in Canada in zone 5/6 that try and board when boarding is called and then act like they are surprised.
#605
Join Date: Sep 2013
Location: YYC
Programs: AC SE MM, IHG Diamond, National Exec Elite
Posts: 394
Why is it that an out station lake YQU consistently calls the zone boarding correctly, but larger locations cannot? On my most recent trip, Zone 1 was called and I went up. As soon as my boarding pass was scanned, she called zone 2 I was the only Zone 1, but they still followed the process! I also have to complement YEG on a recent flight where they told everyone in 3-5 to sit down as there were over 50 people on Zone 1 & 2 for a 320 and they had separate lines for 1 & 2.
#606
Join Date: Jan 2015
Location: YLW
Posts: 117
Flew out of CUN a couple of days ago where there was a combined Zone 1/2. I wasn't too optimistic about orderly boarding, but to my surprise they ended up politely pulling out all non Zone 1.
I was even happier when they pulled out a couple that had been needlessly blocking empty seats in the crowded waiting area such that my family couldn't sit. I overheard them grumbling about a young man who "must be a zone 3!" Turns out he was in row 1.
I was even happier when they pulled out a couple that had been needlessly blocking empty seats in the crowded waiting area such that my family couldn't sit. I overheard them grumbling about a young man who "must be a zone 3!" Turns out he was in row 1.
It appeared they had their own process. Wheelchairs, family’s with kids, zone 1 & 2. It quickly just became everyone get in line. They could have easily just said “all aboard”
#607
Join Date: Nov 2022
Location: YKF
Programs: AC 50K, Bonvoy Gold, HH Gold, Hyatt Discoverist
Posts: 119
Come to think of it, they should play Ozzy's Crazy Train intro at that point rather the doing their boilerplate "Air Canada is now welcoming passengers in ..." pre-recorded message. It would at least be a fitting soundtrack to the chaos that ensues.
#608
Join Date: Mar 2023
Location: DTW/YQG
Posts: 42
Had the same exact experience as this.
#609
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,521
Flew out of VRA on Sunday and it was more like this. They called "First class and families with small children" first. Everyone headed straight for the gate! We were in Premium Rouge, so I thought that was close enough to 1st class. While standing near the front of the line a woman stepped around me to stand right in front of me, looked back and said "I'm in 1st class". I said "so am I!" and she mumbled an apology. Another woman got her 2 kids to push ahead of me. Then, when I didn't let her past she said "let the nice man go 1st kids". Maybe I was being a bit of a <insert expletive here>, but it was pretty rude of them regardless of seating or zone. The GAs weren't really paying any attention.
#610
Join Date: Jan 2013
Location: YYZ
Programs: SE100K, Bonvoy Ambassador, National Executive
Posts: 175
Flew A3 this week they called zone 1, the lady in front of me handed her boarding pass to be scanned and it beeped, she was told sorry you are zone 3 we are only boarding zone 1 now. If only AC could have this same technology..........
#611
Join Date: Jun 2010
Programs: AC SE, Bonvoy LTT, ALL Diamond, HH Diamond
Posts: 173
Even more surprising (to me) was a SDC that they processed at the service desk without any problem.
#613
Join Date: May 2021
Location: YYZ
Programs: AC
Posts: 27
Wow, those gates sound great. I've never seen them. What airport?
#614
Join Date: Mar 2023
Location: DTW/YQG
Posts: 42
From my experience, generally at international airports outside of US/Canada, boarding tends to be more hit or miss when it comes to calling proper zones. I have had several instances where they pretty much just called everyone up at once. Not just with Air Canada, with other airlines as well.
#615
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,570
No J, so rare they get anyone with status and/or status pax they know by name from the curling rink , so it's is shockingly obvious when it needs to be done.