AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Jul 24, 2023, 8:41 am
#1668
Join Date: Dec 2017
Location: YSJ
Programs: AC SE(w/*); NEXUS
Posts: 139
Currency error
Multi-city (multi-continent) reward booking dropped all selected AC seats with single aircraft change (luckily partner seats appear to be intact). When trying to reselect, system is now asking for a seat selection fee (SE). In Euros. I'm sitting in Canada on my usual notebook with a plain vanilla connection (no VPN etc) with flights originating and ending in Canada. Same house, different computer, travel companion gets a charge quoted in Pounds.
Do I wait? Or call and see if AP asks for $30 for human assistance in applying the correct currency denomination? I'm actually wondering if our previously selected bulkhead seats for our TATL leg are still occupied by us when looking at EF (despite seats no longer showing on the My Booking page)...
Do I wait? Or call and see if AP asks for $30 for human assistance in applying the correct currency denomination? I'm actually wondering if our previously selected bulkhead seats for our TATL leg are still occupied by us when looking at EF (despite seats no longer showing on the My Booking page)...
Jul 24, 2023, 8:55 am
#1669
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,367
Multi-city (multi-continent) reward booking dropped all selected AC seats with single aircraft change (luckily partner seats appear to be intact). When trying to reselect, system is now asking for a seat selection fee (SE). In Euros. I'm sitting in Canada on my usual notebook with a plain vanilla connection (no VPN etc) with flights originating and ending in Canada. Same house, different computer, travel companion gets a charge quoted in Pounds.
Do I wait? Or call and see if AP asks for $30 for human assistance in applying the correct currency denomination? I'm actually wondering if our previously selected bulkhead seats for our TATL leg are still occupied by us when looking at EF (despite seats no longer showing on the My Booking page)...
Do I wait? Or call and see if AP asks for $30 for human assistance in applying the correct currency denomination? I'm actually wondering if our previously selected bulkhead seats for our TATL leg are still occupied by us when looking at EF (despite seats no longer showing on the My Booking page)...
I'd call.
Jul 31, 2023, 1:54 pm
#1672
Join Date: Dec 2010
Location: YYC
Programs: AC SE
Posts: 318
- points miles total show as zero, then return to the right number
- reward booking not possible (after selecting seats, entering CC number etc) due to insufficient points in account (38,000 needed ~360,000 in account)
- reward booking not possible (after selecting seats, entering CC number etc) because they could no longer price it as shown (jumped by 40,000 immediately)
- SQD not credited correctly for new flights
- SQD for Feb flights adjusted after already being corrected so now manually tracking double credit for some flights so I know the right number for when they take them away again
- Booking via matrix link give an itinerary with incorrect flight times (itinerary is correct in cowtool and UA, but not AC.com)
Jul 31, 2023, 5:20 pm
#1673
Join Date: Jan 2020
Posts: 66
Booked a flight earlier on AC's website for next April (reward booking), and confirmation email shows different flight times (about an hour earlier difference for every flight, same flight numbers as when I booked) and the AC app also shows the original flight times I booked when selecting on AC's website. Has anyone seen this before? or know what happened?
Jul 31, 2023, 5:27 pm
#1674
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,520
Booked a flight earlier on AC's website for next April (reward booking), and confirmation email shows different flight times (about an hour earlier difference for every flight, same flight numbers as when I booked) and the AC app also shows the original flight times I booked when selecting on AC's website. Has anyone seen this before? or know what happened?
Aug 1, 2023, 9:32 am
#1676
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,828
Booked a flight earlier on AC's website for next April (reward booking), and confirmation email shows different flight times (about an hour earlier difference for every flight, same flight numbers as when I booked) and the AC app also shows the original flight times I booked when selecting on AC's website. Has anyone seen this before? or know what happened?
I have had a paid ticket for myself, reward for my wife, same flights, but showing different times, by one hour. Fixes itself eventually. Not sure how/why this happens, something between AC and amadeus? Seems to affect flights to Europe, possibly with LH legs.
Aug 16, 2023, 3:24 pm
#1678
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,244
Can't book anything through the website right now. App works, but I want to use a PR.
Edit: Ugh. That was painful and time consuming but it finally didn't time out.
Edit: Ugh. That was painful and time consuming but it finally didn't time out.
Last edited by Bohemian1; Aug 16, 2023 at 5:51 pm
Aug 20, 2023, 7:55 pm
#1679
Join Date: May 2003
Programs: NZ Elite, AC SE100K, Westjet, Marriott, Nexus, Global Entry
Posts: 6,145
The My Bookings pages contains useless information
How hard would it be to put dates, departure point and destination on the cover?
With eight bookings, I do not remember the PNR for each flight, hard to remember one
How hard would it be to put dates, departure point and destination on the cover?
With eight bookings, I do not remember the PNR for each flight, hard to remember one
Aug 20, 2023, 10:56 pm
#1680
Join Date: May 2023
Location: YUL find me in Montreal
Programs: Air Canada SE, Bonvoy Gold, Hotels.com Gold
Posts: 669
