[OVER 48 HOURS FROM DEPARTURE] AC changed/cancelled my flight. What are my options?
Jan 19, 2022, 4:36 pm
#167
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Um... Originally I had an upgrade request for SFO-YYZ-AMS. Now I'm sitting in PY/Y for a bunch of it. Guess I'm refunding...
Also they LITERALLY TOLD ME it had to be AC metal over water... Last I checked, LH is not AC.
Also they LITERALLY TOLD ME it had to be AC metal over water... Last I checked, LH is not AC.
Jan 20, 2022, 12:44 pm
#168
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They were unable to refund this over the phone. It had to be queued to another department. Sigh.
Jan 20, 2022, 4:58 pm
#169
Join Date: Aug 2011
Location: LAX
Programs: A3 *G
Posts: 79
Welps, looks like AC cancelled YYZ-MAD for my trip in late March/early April. I'm rebooked to SFO-YYZ-FRA on AC and FRA-MAD on LH which gets me in a few hours later but not a big deal. At least YYZ-FRA is still in a lie-flat.
The return leg however wasn't rebooked for some reason. There are a myriad of options to fly via MUC, FRA, and BRU back to a Canadian airport and then to SFO, but if I move the return a day before or after, I can take a direct flight LIS-YYZ and then back to SFO. Given that the MAD flights are cancelled, how likely will the LIS flights also stay in the schedule?
The return leg however wasn't rebooked for some reason. There are a myriad of options to fly via MUC, FRA, and BRU back to a Canadian airport and then to SFO, but if I move the return a day before or after, I can take a direct flight LIS-YYZ and then back to SFO. Given that the MAD flights are cancelled, how likely will the LIS flights also stay in the schedule?
Jan 21, 2022, 10:59 am
#171
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
So I was booked on YOW - YYZ - SFO - PSP on Mar 16 but the YYZ to SFO flight is cancelled forcing an overnight in YYZ.
I asked to be rerouted YOW - YYZ - DEN - PSP but United has no seats in X. They are telling me that can no longer request that United open up space.
Am I stuck with an overnight somewhere? Can anybody think of a better option (other than staying home haha)
To be clear, I booked latitude so I was looking to get as many as the flights in J as possible and ideally on a widebody, but any flight on UA will go into X.
Last edited by Adam Smith; Jan 21, 2022 at 4:05 pm Reason: Merge consecutive posts by same user
Jan 21, 2022, 2:40 pm
#172
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,571
So I was booked on YOW - YYZ - SFO - PSP on Mar 16 but the YYZ to SFO flight is cancelled forcing an overnight in YYZ.
I asked to be rerouted YOW - YYZ - DEN - PSP but United has no seats in X. They are telling me that can no longer request that United open up space.
Am I stuck with an overnight somewhere? Can anybody think of a better option (other than staying home haha)
To be clear, I booked latitude so I was looking to get as many as the flights in J as possible and ideally on a widebody, but any flight on UA will go into X.
I asked to be rerouted YOW - YYZ - DEN - PSP but United has no seats in X. They are telling me that can no longer request that United open up space.
Am I stuck with an overnight somewhere? Can anybody think of a better option (other than staying home haha)
To be clear, I booked latitude so I was looking to get as many as the flights in J as possible and ideally on a widebody, but any flight on UA will go into X.
Jan 21, 2022, 3:19 pm
#173
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If you're not willing to overnight anywhere, you can't do YOW-PSP departing on the 16th. But you could overnight in YVR and fly AC the whole way.
Jan 21, 2022, 3:23 pm
#174
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
I'll consider this. I could get a widebody to YVR and stay close to the airport
Last edited by Adam Smith; Jan 21, 2022 at 4:04 pm Reason: Merge consecutive posts by same user
Jan 21, 2022, 4:51 pm
#175
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,571
Jan 22, 2022, 5:30 am
#176
Join Date: May 2018
Location: Houston
Posts: 441
I hope someone here can give me some hope, but I suspect I'm am SOL on this. I'm the one who booked the BKK-HND=LHR, stopover, LHR,-FRA-ORD-AUS booking with the HND-LHR and FRA--ORD legs in F on ANA and Lufthansa respectively. The first portion of the trip went off with no problems at all. The LHR-FRA-ORD took place on January 19. The same day of airlines canceling flight to the US because of the 5G issues. Lufthansa did not cancel the flight, but equipment swapped to a 747-400 with no F. I was even checking the night before for cancellations etc, but it appeared everything was going to go as planned. Next morning not so much. Even the flight purser said they didn't find out about the swap out till about 5:30am. Do I have any recourse? I assume I am SOL, but hope there is a chance to maybe get some miles back. Don't really feel like waiting on hold forever with Aeroplan unless there is a realistic chance of getting something back.
BTW, my understanding is that LH was back to flying the 747-8 the next day.
I just checked my Aeroplan account, and it appears that AP has already done something proactively. Saw this in my AP account just now. I assume that is because of the switch from F to J?
6,489 pts
6,489 SQM1 SQS6,489 EDQ
bonus pts included
BTW, my understanding is that LH was back to flying the 747-8 the next day.
I just checked my Aeroplan account, and it appears that AP has already done something proactively. Saw this in my AP account just now. I assume that is because of the switch from F to J?
6,489 pts
6,489 SQM1 SQS6,489 EDQ
bonus pts included
Last edited by Adam Smith; Jan 22, 2022 at 8:15 am Reason: Merge consecutive posts by same user
Jan 22, 2022, 8:12 am
#177
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
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I hope someone here can give me some hope, but I suspect I'm am SOL on this. I'm the one who booked the BKK-HND=LHR, stopover, LHR,-FRA-ORD-AUS booking with the HND-LHR and FRA--ORD legs in F on ANA and Lufthansa respectively. The first portion of the trip went off with no problems at all. The LHR-FRA-ORD took place on January 19. The same day of airlines canceling flight to the US because of the 5G issues. Lufthansa did not cancel the flight, but equipment swapped to a 747-400 with no F. I was even checking the night before for cancellations etc, but it appeared everything was going to go as planned. Next morning not so much. Even the flight purser said they didn't find out about the swap out till about 5:30am. Do I have any recourse? I assume I am SOL, but hope there is a chance to maybe get some miles back. Don't really feel like waiting on hold forever with Aeroplan unless there is a realistic chance of getting something back.
BTW, my understanding is that LH was back to flying the 747-8 the next day.
BTW, my understanding is that LH was back to flying the 747-8 the next day.
EDIT: EU compensation may apply though, see below, so you could be in luck!
Last edited by Smiley90; Jan 22, 2022 at 9:22 am
Jan 22, 2022, 8:27 am
#178
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
I hope someone here can give me some hope, but I suspect I'm am SOL on this. I'm the one who booked the BKK-HND=LHR, stopover, LHR,-FRA-ORD-AUS booking with the HND-LHR and FRA--ORD legs in F on ANA and Lufthansa respectively. The first portion of the trip went off with no problems at all. The LHR-FRA-ORD took place on January 19. The same day of airlines canceling flight to the US because of the 5G issues. Lufthansa did not cancel the flight, but equipment swapped to a 747-400 with no F. I was even checking the night before for cancellations etc, but it appeared everything was going to go as planned. Next morning not so much. Even the flight purser said they didn't find out about the swap out till about 5:30am. Do I have any recourse?
You may also be entitled to compensation under EU261, which could be more generous than what AC would otherwise offer (although you can only claim one of the two). There are a few EU261 threads on the AC FT board. If you don't find what you're looking for in one of them, the generally active thread where you could post a follow-up question would be this one.
I just checked my Aeroplan account, and it appears that AP has already done something proactively. Saw this in my AP account just now. I assume that is because of the switch from F to J?
Jan 22, 2022, 10:03 am
#179
Join Date: May 2018
Location: Houston
Posts: 441
Yes. The AC tariff has a provision for partial refund in the event of downgrade from what was booked. The second post of this thread has a link to the tariff.
You may also be entitled to compensation under EU261, which could be more generous than what AC would otherwise offer (although you can only claim one of the two). There are a few EU261 threads on the AC FT board. If you don't find what you're looking for in one of them, the generally active thread where you could post a follow-up question would be this one.
Nope. Seems that, due to the last-minute switch, you were lucky enough to get re-ticketed in a revenue fare class. If/when you talk to Aeroplan, don't mention this, or they might take it away. But do please let us know, in the calculator thread, what the base miles were, so that we can add this new FRA-ORD distance to the database.
You may also be entitled to compensation under EU261, which could be more generous than what AC would otherwise offer (although you can only claim one of the two). There are a few EU261 threads on the AC FT board. If you don't find what you're looking for in one of them, the generally active thread where you could post a follow-up question would be this one.
Nope. Seems that, due to the last-minute switch, you were lucky enough to get re-ticketed in a revenue fare class. If/when you talk to Aeroplan, don't mention this, or they might take it away. But do please let us know, in the calculator thread, what the base miles were, so that we can add this new FRA-ORD distance to the database.
Jan 22, 2022, 10:29 am
#180
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,375
You may also be entitled to compensation under EU261, which could be more generous than what AC would otherwise offer (although you can only claim one of the two). There are a few EU261 threads on the AC FT board. If you don't find what you're looking for in one of them, the generally active thread where you could post a follow-up question would be this one.