[OVER 48 HOURS FROM DEPARTURE] AC changed/cancelled my flight. What are my options?
#136
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
I had AMS-YYZ-SFO. Narrow-body on YYZ-SFO, but meh.
I caught them mid-schedule-change, and the evening YYZ-SFO had been cancelled, so I was rebooked on the morning. Negative 6 hour connection.
Then they also cancelled AMS-YYZ. So now I'm AMS-FRA-YYZ-SFO with a negative 4 hour connection.
Fun stuff.
I caught them mid-schedule-change, and the evening YYZ-SFO had been cancelled, so I was rebooked on the morning. Negative 6 hour connection.
Then they also cancelled AMS-YYZ. So now I'm AMS-FRA-YYZ-SFO with a negative 4 hour connection.
Fun stuff.
#138
Join Date: Dec 2007
Location: Portland
Programs: MVPGold 75K
Posts: 496
Options after R upgraded flights Gets cancelled
I have one hypothetical question.
in case transatlantic flight with confirmed R business class with e upgrades gets cancelled, is air Canada providing business class other options, or just provides you with ecconomy alternative
in case transatlantic flight with confirmed R business class with e upgrades gets cancelled, is air Canada providing business class other options, or just provides you with ecconomy alternative
#139
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
Also my other related ticket just became refundable, and the whole trip might not be happening.
So these "changes" might result in an SQM multiplier of 0.
See the last few posts in the eUpgrade thread.
#140
Join Date: Dec 2007
Location: Portland
Programs: MVPGold 75K
Posts: 496
Unfortunately, intra-Europe B class is not nearly as exciting as intra-Europe JCDZP.
Also my other related ticket just became refundable, and the whole trip might not be happening.
So these "changes" might result in an SQM multiplier of 0.
See the last few posts in the eUpgrade thread.
Also my other related ticket just became refundable, and the whole trip might not be happening.
So these "changes" might result in an SQM multiplier of 0.
See the last few posts in the eUpgrade thread.
#141
Join Date: Feb 2003
Location: FRA
Programs: AC SE 1MM, UA 1K, Hilton Lifetime Diamond, Marriott Gold Elite, Hertz PC
Posts: 2,943
#142
Join Date: Jul 2001
Location: DTW
Programs: Dirt Status w/ All
Posts: 5,040
The itinerary is a no go. You ll need to change it.
Key is to have a routing in mind when you call. See whats available via AC points bookings online (amount of points doesnt matter)
They can open up availability on any AC flight without questions, but not partners, although they may be open to if you press hard.
For the United flights, you will need partner availability (not just Mileage Plus) - so you need to look at the AC search engine
Key is to have a routing in mind when you call. See whats available via AC points bookings online (amount of points doesnt matter)
They can open up availability on any AC flight without questions, but not partners, although they may be open to if you press hard.
For the United flights, you will need partner availability (not just Mileage Plus) - so you need to look at the AC search engine
The only bookable award flight for that day on AC's website is DUB-YYZ-EWR-DTW which includes a 15 hour overnight in EWR. Far from my first preference.
What is the expert opinion on the chance of AC being willing/able to open partner availability? UA shows DUB-EWR-DTW and DUB-IAD-DTW available for mileage booking. AC does allow this routing for awards, but not until later that week. Same with DUB-FRA-DTW on LH.
I'm still nine weeks from travel so if there is little chance of getting moved to UA or LH for the same day I think I will wait it out awhile and hope another schedule change brings things back to legal. Overnight in YYZ would not be horrible. If I don't contact them will they eventually force a change on me at some point?
#143
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,780
It would be helpful if you shared the date, as FTers may have ideas for itineraries that the Aeroplan website won't spit out.
It's also worth thinking about whether you can use this to your advantage - maybe you'd like to shift your travel a day or two one way or the other, or if you have to overnight somewhere, maybe you'd like to build in a 23-hour connection in Paris or something like that.
UA shows DUB-EWR-DTW and DUB-IAD-DTW available for mileage booking. AC does allow this routing for awards, but not until later that week. Same with DUB-FRA-DTW on LH.
If I don't contact them will they eventually force a change on me at some point?
#144
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Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,314
So if LH is available as an award on DUB-FRA, and if FRA onwards is on AC - you are good, it doesnt matter if the AC portion is available as an award.
You will not be able to book the United flights available to United Mileage Plus members only via Aeroplan.
There is no harm in waiting it out - the booking will just stay in limbo unfixed
#145
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
I have two PNRs at the moment with negative connection times. I guarantee those are going to be "fixed" without me calling.
#146
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,780
But the website may not suggest all possible routings, so I generally agree with your suggestion.
#147
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Location: Canada
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#148
Join Date: Mar 2016
Location: YYZ
Programs: Air Canada 50K, Marriott Gold,
Posts: 206
Looking for some advice on an upcoming trip..
I booked YYZ-YVR-OGG in Premium Economy Flex on Aeroplan points, and upgraded to J with eUpgrades at time of booking.
YYZ-YVR (AC103) was just cancelled due to staffing/COVID, I was re-booked onto AC105 but downgraded to Economy cabin as that's all that was left on the flight.
I asked about a refund of points between Premium Economy and Economy and was told to send an email after the trip in to AC and request some points, is that correct?
Going from the front all the way to the back...definitely a first world problem, but a tough pill to swallow
I booked YYZ-YVR-OGG in Premium Economy Flex on Aeroplan points, and upgraded to J with eUpgrades at time of booking.
YYZ-YVR (AC103) was just cancelled due to staffing/COVID, I was re-booked onto AC105 but downgraded to Economy cabin as that's all that was left on the flight.
I asked about a refund of points between Premium Economy and Economy and was told to send an email after the trip in to AC and request some points, is that correct?
Going from the front all the way to the back...definitely a first world problem, but a tough pill to swallow
#149
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select
Posts: 706
AC just sent me a canned response to a complaint I sent in and said I would not receive compensation because I was alerted at least 15 days prior to the flight departure. The flight is on the 15th and I received the notification today (the 13th).
I was not claiming compensation and was asking clarification for an unrelated issue.
I was not claiming compensation and was asking clarification for an unrelated issue.
#150
Join Date: Oct 2018
Posts: 1,656
Ok, so weird issue and would appreciate your help.
Had an award booking made with United that included AC flights (and other carrier). 48 hours before the flight get notification from AC that I've been rebooked (a day later, which is an issue). Turns out - Aeroplan took over the booking, and reissued the ticket on AC stock.
All that is good, but in order to change the ticket I can't talk to AC, must call Aeroplan. When I call Aeroplan, it asks me for my member number (which has nothing to do with this reservation) and then tells me the lines are too busy for me to be on hold and hangs up.
Am I SOL? Is there a way to get Aeroplan customer service to talk to me?
Had an award booking made with United that included AC flights (and other carrier). 48 hours before the flight get notification from AC that I've been rebooked (a day later, which is an issue). Turns out - Aeroplan took over the booking, and reissued the ticket on AC stock.
All that is good, but in order to change the ticket I can't talk to AC, must call Aeroplan. When I call Aeroplan, it asks me for my member number (which has nothing to do with this reservation) and then tells me the lines are too busy for me to be on hold and hangs up.
Am I SOL? Is there a way to get Aeroplan customer service to talk to me?