LondonElite

You still flew in PE from YYZ to Asia, correct? Or were you booked the whole way on a different airline? So as ChrisA330 says, you'll get some prorated refund which is probably not very much. Not ideal, I know.

poohhead80

You are correct. I checked my reservation. It says "Premium Economy - Mixed cabin"

Sorry for the confusion.

Original Booking: ATL-YYZ-ICN on AC "Premium Economy - Mixed cabin" YYZ-ICN PE

ATL-YYZ was cancelled

I was rebooked to KE ATL-ICN (E class). I actually asked ATL-ORD or IAH or DEN-SFO-ICN UA/UA/OZ or UA since I can sit on E+ on UA flight. However, the agent told me that he did see that routing option on the AC system.

ChrisA330

Given this, AC will follow the rules outlined in their Tariffs here: https://www.aircanada.com/content/da..._Tariff_en.pdf

You can go here to send a complaint to Customer Relations for review of any compensation and/or refunds: https://www.aircanada.com/ca/en/aco/...r-support.html

IluvSQ

You are entitled to a refund of the difference between Premium Economy and Economy.
What that means, and what the difference is, will be a battle between you and AC, since some Y fares can be higher than PE fares.

rankourabu

Good luck getting a (small) refund from AC, like the previous poster said, sometimes Y and PY are not much of a difference...

Why would you choose to fly AC? Was it cheaper? AC is notorious for luring ex-USA traffic in with lower prices than the competition, now you know why.

One thing you should do - is write to United to get credit for the flight in your account based on the "original routing credit". That is a lot of PQPs.
They've always been accomodating when AC messes up and I end up on other airlines.

poohhead80

Thank you. I will definitely request "original routing credit".

I did 5 or 6 ICN-ATL roundtrips every year before COVID. I usually took United ICN-SFO-DEN-ATL / ATL-SFO-ICN.
United cut ATL-SFO morning flight so that one day connection is not possible any more. PEK connections with OZ are not available. So I tried AC this time.

ridefar

So, question is: if AC has a schedule change of 24 hours or more, on an overseas booking (in J, if that matters), what are you entitled to ask for in terms of rebooking? I was told that if the original booking was overwater with AC, then any new booking must be overwater on AC too. However, what does that mean in real terms? If I was flying YYC-YYZ-DOH for example, can I ask for YYC-LHR-DOH where LHR-DOH is on another airline (because the overwater is YYC-LHR on AC)? Does the "other airline" that I ask for after the overwater portion need to be *A? Anybody (like BA)? An airline with regular codeshares? Or something in between? Or neither? Meaning could I ask for somebody with no relationship with AC at all like Emirates?

Adam Smith

See the second post of this thread. APPR theoretically entitles you to be re-booked on a "reasonable" itinerary on "any" airline.

But in practice...

That's essentially what the AC schedule change policy, issued to AC staff and TAs, mandates.

gisanim

I am about to take AC16 from HKG to YYZ next week. When I bought the ticket in Jul, the departure time was 13:55. In Aug, AC changed the departure to 13:20 and I accepted the change. I just found out yesterday the departure is now changed to 10:25. Is it possible to ask for a refund or change of date without paying the fare difference because the new departure time is now more than 3 hours from the original time when I purchased the ticket?

RangerNS

gisanim you can always ask. I don't know the rule, but this is marginal and worth trying even if there were reports of people not getting satisfaction.

danhslee

I had a redeye flight be canceled (YVR-YYZ-EWR, seems they got rid of the redeye widebody altogether), and their new schedule put me on an earlier flight forcing an overnight in YYZ, then the YYZ-EWR flight in the morning

Called Aeroplan (was a latitude reward booking), they wouldn't provide overnight hotel due to covid, is this normal or should I be pushing them? (schedule change of 3+ hours if that matters)

canadiancow

If you have any reasonable expectation, it should be booking you from origin to destination in your ticketed cabin on AC metal +/- 3 days.

I've had numerous schedule changes on numerous airlines, and the only times I've ever had hotels provided were during IRROPS when I was stuck in transit. And in my worst situation, I was *G in J - and that often wasn't enough.

Anything done within North America more than 24 hours in advance, I'd have basically zero expectations.

That entitles you to a rebooking or refund.

canadiancow

I called the other night to cancel my October Korea trip. A concierge picked up.

At the time of my call, I had UN segments on one date and TK segments on another date, so there had been a massive schedule change.

I told him I wanted a refund, and he said he'd have to put me on hold.

After a few minutes...

"Sir, I've been told that your ticket is non-refundable, so we can't issue a refund. Refunds require a three hour schedule change."
(at this point I noticed he'd resolved the schedule change, so I was HK everywhere)
"... when I called, the PNR showed cancelled segments on the 17th, rebooked to the 18th. That's a 24 hour change."
"That's not a schedule change, because we no longer operate flights on the 17th."
"... it's a 24 hour change, and I want a refund."
"Is the new date inconvenient for you?"
"... yes"

He put me on hold again, then came back to say he'd done me a big favor by refunding it, as it was not within policy.

You know, the 3 hour policy he'd just quoted me. With my 24 hour change.

I need to start recording these calls.

Flying Machine

Is change of equipment and change of carrier an allowable cancellation item?

want2fly4less

Hi,
I`ve booked HAM-FRA (LH) FRA-YUL-SJO (AC) SJO-YUL (AC) YUL-ZRH-HAM(LX) in November. It is an Air Canada ticket and Air Canada just canceled YUL-SJO-YUL. Would AC rebook on HAM-FRA-SJO (LH) return ?