May 17, 2021, 11:43 pm
Last edit by: Adam Smith
Please note: this thread is for questions about flights you have taken where you have not received credit (SQM/SQS/SQD, as well as Aeroplan points - including elite bonus points), and how to get that missing credit. If you have a question about whether an upcoming flight can or should earn SQx/points (and how many), please see the status qualification thread. If you are missing points from an Aeroplan promotion, please post in the thread relating to that promotion, as these points post on their own timelines unrelated to when the flights themselves post.
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)
Nov 29, 2021, 5:20 pm
#361
Join Date: Jan 2019
Location: Canada
Programs: AC-SE, BV Titanium, HH Gold, Hyatt Explorist
Posts: 32
I FINALLY got credited the SQS for my May flights - had to write back in asking for the SQD, which got credited a couple days later. It is all ridiculous.
I've written 4+ emails to Super Elite regarding missing things - haven't received a single response. If this is how they treat their most frequent flyers, I'd hate to be one of the "regular" customers.
I've written 4+ emails to Super Elite regarding missing things - haven't received a single response. If this is how they treat their most frequent flyers, I'd hate to be one of the "regular" customers.
I did find a new email today from an agent. It's " [email protected] "
Still nothing resolved however. I'm up to 11 segments now since September that are missing SQD (and SQS, SQM, LQM, etc)
I've done all of the things I can think of:
1) wait 8 days and fill out missing flight request (denied saying "flights already credited")
2) fill out missing SQD form (auto reply to wait 6-10weeks)
3) email [email protected] and attach boarding passes
4) email [email protected] and attach boarding passes
5) call Air Canada to escalate
6) call Aeroplan to escalate
7) email [email protected] and attach boarding passes
Hopefully the "as of Nov 30th" is a loose term for the status boost, I can only hope they're waiting until Jan 15th to upgrade the status so they have time to catch up on all the missing flight activities.
Otherwise looks like I'm SOL... too bad because im 50k (should have been 75k at end of Sept) and hoping to boost to SE100k for 2022
Last edited by Adam Smith; Nov 29, 2021 at 8:45 pm Reason: Merge consecutive posts by same user
Nov 29, 2021, 11:27 pm
#362
Join Date: Jul 2021
Location: YYJ
Programs: AC SE100K MM; Bonvoy Tit; Accor Dia
Posts: 93
The second time I made the effort to retrieve all ticket numbers and fares, to make it as easy as possible. The LQM showed up about 2 weeks later.
Nov 29, 2021, 11:28 pm
#363
Join Date: Jul 2021
Location: YYJ
Programs: AC SE100K MM; Bonvoy Tit; Accor Dia
Posts: 93
Nov 30, 2021, 8:36 am
#364
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150
My missing LQM from September showed up today
Dec 1, 2021, 3:15 am
#365
Join Date: Feb 2015
Posts: 188
Looks like my missing LQM showed up overnight. I have no way of knowing if it’s correct at this point, but the number jumped by about 10,000 miles.
Dec 2, 2021, 12:47 pm
#366
Join Date: Jan 2019
Location: Canada
Programs: AC-SE, BV Titanium, HH Gold, Hyatt Explorist
Posts: 32
I've done all of the things I can think of:
1) wait 8 days and fill out missing flight request (denied saying "flights already credited")
2) fill out missing SQD form (auto reply to wait 6-10weeks)
3) email [email protected] and attach boarding passes
4) email [email protected] and attach boarding passes
5) call Air Canada to escalate
6) call Aeroplan to escalate
7) email [email protected] and attach boarding passes
Hopefully the "as of Nov 30th" is a loose term for the status boost, I can only hope they're waiting until Jan 15th to upgrade the status so they have time to catch up on all the missing flight activities.
Otherwise looks like I'm SOL... too bad because im 50k (should have been 75k at end of Sept) and hoping to boost to SE100k for 2022
Last edited by mike88m; Dec 2, 2021 at 12:49 pm Reason: to add quote
Dec 2, 2021, 9:35 pm
#367
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
My YYZ-YVR-PHX was involuntarily rebooked to YYZ-YVR-SFO-PHX because YYZ-YVR ran 1.5 hours late. The result was a mess of missing and incorrect mileage credits for various legs despite Concierge assuring me all the necessary information was entered into the rebooked ticket to ensure accurate crediting. I've now spent a week between Concierge, Customer Care, and Aeroplan trying to get this resolved. Unsuccessfully thus far.
Dec 2, 2021, 10:13 pm
#368
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
My YYZ-YVR-PHX was involuntarily rebooked to YYZ-YVR-SFO-PHX because YYZ-YVR ran 1.5 hours late. The result was a mess of missing and incorrect mileage credits for various legs despite Concierge assuring me all the necessary information was entered into the rebooked ticket to ensure accurate crediting. I've now spent a week between Concierge, Customer Care, and Aeroplan trying to get this resolved. Unsuccessfully thus far.
Dec 3, 2021, 5:52 pm
#369
Join Date: Dec 2021
Posts: 1
No points for Rouge
Wife and I recently flew YHZ/YYZ/ANU. First leg was mainline, second leg on Rouge. We were on different itineraries and different fare classes, Basic and Flex. Neither received AP points. On using the “Something Missing” feature on app, both were told fare did not qualify for points. This does not agree with what AC has on website. Anyone else have this problem? I’ll try the phone line.
Dec 5, 2021, 7:18 am
#370
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150
Wife and I recently flew YHZ/YYZ/ANU. First leg was mainline, second leg on Rouge. We were on different itineraries and different fare classes, Basic and Flex. Neither received AP points. On using the “Something Missing” feature on app, both were told fare did not qualify for points. This does not agree with what AC has on website. Anyone else have this problem? I’ll try the phone line.
Dec 6, 2021, 10:26 am
#371
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
8 days post return, none of the AC segments credited (and the form says "This flight has already been credited." for all of them), but the LX and LH segments in the middle posted (except I'm missing my SE bonus for the LH flight 
)
So I've sent another email off, and will be sending an angrier email off if this isn't resolved shortly.
)So I've sent another email off, and will be sending an angrier email off if this isn't resolved shortly.
Dec 9, 2021, 11:16 am
#372
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Looks like they're hard at working filling out the same form that didn't work for me...
Dec 9, 2021, 12:38 pm
#374
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Dec 9, 2021, 1:40 pm
#375
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,374
Like, duh, why'd you think I was requesting help in the first place?!?