Dec 10, 2020, 7:55 pm
Last edit by: Adam Smith
As of April 13, 2021 (in conjunction with the federal government bailout), AC is providing refunds for flights cancelled due to COVID, which applies to tickets with travel after February 1, 2020, and purchased before April 13, 2021. This includes flights cancelled by customers rather than AC.
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Master thread Air Canada Refunds vs credits; Class action lawsuit filed
Nov 22, 2021, 3:02 pm
#1711
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
Air Canada settled the $25MM lawsuit with the US DoT today.
https://downloads.regulations.gov/DO...tachment_1.pdf
"4.5 million" (with more than half forgiven as they refunded some customers already)
//2 million dollar check going to the US Treasury must really hurt. That's how many hours of gross revenue for AC?
https://downloads.regulations.gov/DO...tachment_1.pdf
"4.5 million" (with more than half forgiven as they refunded some customers already)
//2 million dollar check going to the US Treasury must really hurt. That's how many hours of gross revenue for AC?
This is the equivalent of you and I receiving a $2 speeding ticket.
Think of all the people that wont use their vouchers or never filed a claim. No way that's not over $2 million.
But hopefully this will stick in the back of the minds of Americans and next time AC tries to sell them a $400 TPAC, they ll think twice.
Nov 22, 2021, 3:44 pm
#1712
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Air Canada settled the $25MM lawsuit with the US DoT today.
https://downloads.regulations.gov/DO...tachment_1.pdf
"4.5 million" (with more than half forgiven as they refunded some customers already)
//2 million dollar check going to the US Treasury must really hurt. That's how many hours of gross revenue for AC?
https://downloads.regulations.gov/DO...tachment_1.pdf
"4.5 million" (with more than half forgiven as they refunded some customers already)
//2 million dollar check going to the US Treasury must really hurt. That's how many hours of gross revenue for AC?
Last edited by seawolf; Nov 22, 2021 at 4:33 pm
Nov 22, 2021, 8:31 pm
#1713
Join Date: Feb 2020
Posts: 1,204
How long does it take to get a Travel Voucher these days if one cancels a flight booking online ?
It would be nice if AC implemented a travel bank system. Would be useful when change fees are waived like nowadays for repricing flights when prices drop and getting the difference immediately in consolidated travel bank funds that can be reused easily for another booking
It would be nice if AC implemented a travel bank system. Would be useful when change fees are waived like nowadays for repricing flights when prices drop and getting the difference immediately in consolidated travel bank funds that can be reused easily for another booking
Nov 22, 2021, 8:50 pm
#1714
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Recently, I've had them show up as fast as 8 days and as slow as 5 weeks. I've also had them show up out of order - a recent cancellation resulting in a voucher before a trip cancelled 4 weeks earlier. So, consistently inconsistent, but within bounds.
I think they still say to bark at them if it doesn't show after 6 weeks.
Nov 23, 2021, 9:13 pm
#1715
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
How long does it take to get a Travel Voucher these days if one cancels a flight booking online ?
It would be nice if AC implemented a travel bank system. Would be useful when change fees are waived like nowadays for repricing flights when prices drop and getting the difference immediately in consolidated travel bank funds that can be reused easily for another booking
It would be nice if AC implemented a travel bank system. Would be useful when change fees are waived like nowadays for repricing flights when prices drop and getting the difference immediately in consolidated travel bank funds that can be reused easily for another booking
Dec 8, 2021, 4:57 pm
#1716
Join Date: Sep 2012
Location: ZRH, CGN
Programs: AA Gold, *G
Posts: 257
It depends.
Recently, I've had them show up as fast as 8 days and as slow as 5 weeks. I've also had them show up out of order - a recent cancellation resulting in a voucher before a trip cancelled 4 weeks earlier. So, consistently inconsistent, but within bounds.
I think they still say to bark at them if it doesn't show after 6 weeks.
Recently, I've had them show up as fast as 8 days and as slow as 5 weeks. I've also had them show up out of order - a recent cancellation resulting in a voucher before a trip cancelled 4 weeks earlier. So, consistently inconsistent, but within bounds.
I think they still say to bark at them if it doesn't show after 6 weeks.
Should I call in to sort it out or just wait?
Last edited by gnof; Dec 8, 2021 at 5:03 pm Reason: accidentally a word
Dec 8, 2021, 5:20 pm
#1717
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
On the PNR, they can't store @ in the fields, so they use // instead.
Dec 14, 2021, 2:09 pm
#1718
Join Date: Feb 2015
Location: YVR
Programs: AC SE, Marriott - Titanium
Posts: 324
I submitted my refund request on April 13, 2021.
I finally got an email back below:
We wanted to take the time to inform you that your case for a refund to your original form of payment is still open. Unfortunately, due to the high number of requests, things are taking longer than we had anticipated. Please rest assured that we’re working on your case and will get back to you as soon as we have an update.
We sincerely apologize for the inconvenience that this delay has caused, and we thank you for your continued patience and understanding
I guess I will keep on waiting.
I finally got an email back below:
We wanted to take the time to inform you that your case for a refund to your original form of payment is still open. Unfortunately, due to the high number of requests, things are taking longer than we had anticipated. Please rest assured that we’re working on your case and will get back to you as soon as we have an update.
We sincerely apologize for the inconvenience that this delay has caused, and we thank you for your continued patience and understanding
I guess I will keep on waiting.
Anyone else still waiting on their refund request from April?
Dec 14, 2021, 7:35 pm
#1719
Join Date: Aug 2014
Location: YYC
Posts: 2,074
I'm still waiting on one from May 4. I received this email, unprompted, from AC in mid October:
Not sure if they are issuing promo codes to everyone, or only very high value customers like myself....
We wanted to let you know that we’re still processing refunds for customers with tickets issued during our COVID-19 goodwill period. Although your case is still open, please know that we’re working diligently to get back to you as soon as possible. At this time, it’s not necessary to reply back or create a new request, as your case is already in the queue.
As a gesture of goodwill, we would like to offer you a promo code for 20% off your next flight with Air Canada. For more details, please see below.
We apologize for the inconvenience and thank you for your continued patience and understanding.
As a gesture of goodwill, we would like to offer you a promo code for 20% off your next flight with Air Canada. For more details, please see below.
We apologize for the inconvenience and thank you for your continued patience and understanding.
Dec 18, 2021, 7:58 am
#1721
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
The morons doing refunds at Air Canada sent me an email today that they accidentally refunded my credit card twice and now can't reverse the second transaction because that card expired. I am really tempted to wait 15 months before responding like they did to me.
Dec 21, 2021, 12:41 am
#1722
Join Date: Feb 2015
Location: YVR
Programs: AC SE, Marriott - Titanium
Posts: 324
AC refunded back to my credit card and gift card. It only took 8 months.
Mar 25, 2022, 4:28 am
#1724
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
I have a couple double refunds but have since used up all the credit vouchers. So without a time machine they're not getting their money back 😀