Question: Paid revenue seats on J AC YVR-YYZ switched to AC Rouge J
#31
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What I still don't get, in any color, is what the OP wanted here.
It appears there was a missed connection resulting in rebooking into the next scheduled flight. AC could not magically turn back time and rebook the OP on the original flight. It was gone. If what equipment OP was on was more important than getting home quickly, the OP should have said something before. I personally would have been livid if I wasn't rebooked onto the next scheduled flight on the chance that I might prefer to sit around a few hours.
It appears there was a missed connection resulting in rebooking into the next scheduled flight. AC could not magically turn back time and rebook the OP on the original flight. It was gone. If what equipment OP was on was more important than getting home quickly, the OP should have said something before. I personally would have been livid if I wasn't rebooked onto the next scheduled flight on the chance that I might prefer to sit around a few hours.
The options were:
1. The least possible delay, on rouge
2. A bigger delay, on mainline
3 (maybe). An even bigger delay, on a mainline wide-body
Even in that ideal world, a request for compensation is not out of the question.
Maybe one person would take the next flight on rouge, while another would wait for Signature Class. But you're either getting a delayed downgrade, or a huge delay.
I don't know what I'd do if my options were "rouge now or mainline in three hours" after being delayed already. It would probably depend on what I needed to do on arrival. But I'd probably be writing in about it unless I believed it was weather-induced.
#32
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In an ideal world, OP would have thought, "What do I want?"
The options were:
1. The least possible delay, on rouge
2. A bigger delay, on mainline
3 (maybe). An even bigger delay, on a mainline wide-body
Even in that ideal world, a request for compensation is not out of the question.
Maybe one person would take the next flight on rouge, while another would wait for Signature Class. But you're either getting a delayed downgrade, or a huge delay.
I don't know what I'd do if my options were "rouge now or mainline in three hours" after being delayed already. It would probably depend on what I needed to do on arrival. But I'd probably be writing in about it unless I believed it was weather-induced.
The options were:
1. The least possible delay, on rouge
2. A bigger delay, on mainline
3 (maybe). An even bigger delay, on a mainline wide-body
Even in that ideal world, a request for compensation is not out of the question.
Maybe one person would take the next flight on rouge, while another would wait for Signature Class. But you're either getting a delayed downgrade, or a huge delay.
I don't know what I'd do if my options were "rouge now or mainline in three hours" after being delayed already. It would probably depend on what I needed to do on arrival. But I'd probably be writing in about it unless I believed it was weather-induced.
#33
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#34
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And I'm saying that labelling all conceivable options when there's been a delay as bad "service" is unreasonable. I'm not sure what you think good service would be beyond turning back the clock or hiring a private plane for the OP.
#35
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At this point, good service would be giving the OP some sort of compensation for the ...... experience of flying 5 hours on a rouge 763 - eCoupon or discount code.
#36
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Quite frankly, I don't care what they do to people in basic economy. But AC sucks at proactive compensation. I'm an SE, and I'm sometimes paid J. If you're below CASM, the government can protect you. If you're paid J, AC should WANT to make you whole. I had to write in to get a $50 eCoupon when I had no meal on SFO-YYZ in paid J
A recent UA SFO-FRA had shortened catering. No cheese tray, no dessert, maybe a few other missing items. Compensation was given out during the flight. The high end was a $500 credit. I don't know the low end. But it was done before the flight landed.
I recently wrote AC about a last-minute paid J downgrade. The final sentence of the letter was "A quick email or phone call would have solved the vast majority of our issues (food), but even now, almost 2 months after the fact, there's been nothing."
Stuff happens. I get that. But if you're too damn incompetent to deal with it appropriately ahead of time (OP says TPE wouldn't give other options), then you better damn well compensate appropriately. Proactively. Otherwise it's definitely bad service.
Last edited by canadiancow; Jan 21, 2020 at 12:17 am
#37
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I have had a similar situation, flying Seoul-Vancouver-Toronto, having booked a lie-flat from YVR-YYZ, and then being switched to a 321 due to late arrival.
I just walked off the plane, asked them to put me on the next wide-body - which was the next morning - and the hotel was covered by my travel insurance.
I just walked off the plane, asked them to put me on the next wide-body - which was the next morning - and the hotel was covered by my travel insurance.
#38
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You really don't need to keep writing in red, you know.
Less than 10% of what you paid? AC still got you where you were going, and if the journey was YYZ-YVR-TPE round trip (or vice versa), the leg you were downgraded on was only like 16% of the trip.
As for a couple of codes, AC generally offers compensation to each affected passenger, and you keep saying "we", so assuming you had a significant other or someone else with you, it would be common for AC to offer 2 x $300 eCoupon or 2 x 10% discount code or whatever.
Yes, there were 2 of us on the trip.Well, let's see what AC says.
I disagree with you on that. The rouge 763s are an abomination. The seats are horrendously uncomfortable, terrible overhead bin space, etc, etc. They're a marked downgrade from any other mainline or rouge jet.
Less than 10% of what you paid? AC still got you where you were going, and if the journey was YYZ-YVR-TPE round trip (or vice versa), the leg you were downgraded on was only like 16% of the trip.
As for a couple of codes, AC generally offers compensation to each affected passenger, and you keep saying "we", so assuming you had a significant other or someone else with you, it would be common for AC to offer 2 x $300 eCoupon or 2 x 10% discount code or whatever.
Yes, there were 2 of us on the trip.Well, let's see what AC says.
I disagree with you on that. The rouge 763s are an abomination. The seats are horrendously uncomfortable, terrible overhead bin space, etc, etc. They're a marked downgrade from any other mainline or rouge jet.
#39
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What I still don't get, in any color, is what the OP wanted here.
It appears there was a missed connection resulting in rebooking into the next scheduled flight. AC could not magically turn back time and rebook the OP on the original flight. It was gone. If what equipment OP was on was more important than getting home quickly, the OP should have said something before. I personally would have been livid if I wasn't rebooked onto the next scheduled flight on the chance that I might prefer to sit around a few hours.
It appears there was a missed connection resulting in rebooking into the next scheduled flight. AC could not magically turn back time and rebook the OP on the original flight. It was gone. If what equipment OP was on was more important than getting home quickly, the OP should have said something before. I personally would have been livid if I wasn't rebooked onto the next scheduled flight on the chance that I might prefer to sit around a few hours.
Last edited by DestinaLente1; Jan 21, 2020 at 3:46 am Reason: one word missing
#40
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In an ideal world, OP would have thought, "What do I want?"
The options were:
1. The least possible delay, on rouge
2. A bigger delay, on mainline
3 (maybe). An even bigger delay, on a mainline wide-body
Even in that ideal world, a request for compensation is not out of the question.
Maybe one person would take the next flight on rouge, while another would wait for Signature Class. But you're either getting a delayed downgrade, or a huge delay.
I don't know what I'd do if my options were "rouge now or mainline in three hours" after being delayed already. It would probably depend on what I needed to do on arrival. But I'd probably be writing in about it unless I believed it was weather-induced.
The options were:
1. The least possible delay, on rouge
2. A bigger delay, on mainline
3 (maybe). An even bigger delay, on a mainline wide-body
Even in that ideal world, a request for compensation is not out of the question.
Maybe one person would take the next flight on rouge, while another would wait for Signature Class. But you're either getting a delayed downgrade, or a huge delay.
I don't know what I'd do if my options were "rouge now or mainline in three hours" after being delayed already. It would probably depend on what I needed to do on arrival. But I'd probably be writing in about it unless I believed it was weather-induced.
I should mention that the first delay was at TPE airport and the second one would have been at YVR so it would have been ideal as it would have given us time to stretch our legs. We had barely an hour in YVR and you all know what that's like when it's your first point of arrival in Canada!
Thank you -- I've requested for compensation so let's see what happens in the next few weeks.
#41
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The problem is we don't know what the *OP* wanted, though. There was a clickbaity title saying OP was "switched", which isn't the term id use here. And moreover, there are a lot of responses saying "typical AC" and the like, when I don't think AC did something "wrong" here. Just because OP may be entitled to some compensation in your view doesn't mean that AC did some horrible outrageous thing here. No airline can predict how every particular passenger would like to be reaccommodated in irrops.
#42
Join Date: Apr 2002
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The title says "paid revenue seats", but as we all know, J seats have been available for years at the same price as deep-discount economy, adjusted for the seat size, etc. Typically a 3:1 ratio or so because that's how big a J seat is relative to a Y seat in terms of aircraft space footprint. And without the privileges that were traditionally attached to full-J, such as flexibility, refundability, etc. When you throw in the lounge access, baggage allowance, the meal, etc., AC often sells J seating for cheaper than the cheapest Economy seats.
Perhaps the OP should clarify if this was a deep-discount J ticket, or a full-fare J ticket?
If its a deep-discount J ticket, I see not a lot of a big deal here, bottom of the proverbial totem pole, just like an deep-discount Y ticket. If it was full-J, its definitely a different story.
Perhaps the OP should clarify if this was a deep-discount J ticket, or a full-fare J ticket?
If its a deep-discount J ticket, I see not a lot of a big deal here, bottom of the proverbial totem pole, just like an deep-discount Y ticket. If it was full-J, its definitely a different story.
#44
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The title says "paid revenue seats", but as we all know, J seats have been available for years at the same price as deep-discount economy, adjusted for the seat size, etc. Typically a 3:1 ratio or so because that's how big a J seat is relative to a Y seat in terms of aircraft space footprint. And without the privileges that were traditionally attached to full-J, such as flexibility, refundability, etc. When you throw in the lounge access, baggage allowance, the meal, etc., AC often sells J seating for cheaper than the cheapest Economy seats.
Perhaps the OP should clarify if this was a deep-discount J ticket, or a full-fare J ticket?
#45
Join Date: Dec 2006
Location: YEG
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- The original connecting flight can be delayed
- The flight you get protected on can be delayed/cancelled
- The original outbound flight can make up some time in the air
- The original outbound flight can be further delayed or even cancelled, etc.
- Sometimes operations will hold/delay a flight if there are enough delayed connecting passengers (happened on 2 flights I was on last week)
I wasn't able to find the recent thread in my initial search, and don't have time right now to try other searches, but IIRC the person in that thread asked in the lounge to change a connecting flight because their outbound was going to be delayed. In the end, they were able to make their original connection when at first it appeared they wouldn't be able to.
As I said earlier, I don't really have an opinion on this practice. I understand the piece of mind that can come with being protected in advance, but understand why the airline doesn't do this.
Look at this from another viewpoint if things had unfolded slightly differently... Say AC had rebooked you in TPE onto a later flight the next day hours later. You land in YVR and find that your original connecting flight was delayed due to late arrival of aircraft. You try to switch back to this flight but can't because the seats have already been reallocated to people. Now you're waiting in YVR with an unnecessary further delay. You might have been ok with this, but most pax wouldn't be. While this situation is hypothetical, it can certainly happen. Being proactive can sometimes work against you too.