Last edit by: yyznomad
For those of you interested only in the revised $450-million deal and related discussion, it starts on post 418:
https://www.flyertalk.com/forum/air-canada-aeroplan/1926409-update-aimia-accepts-air-canada-td-cibc-visa-revised-450-million-aeroplan-bid-28.html#post30109427
https://www.flyertalk.com/forum/air-canada-aeroplan/1926409-update-aimia-accepts-air-canada-td-cibc-visa-revised-450-million-aeroplan-bid-28.html#post30109427
Update: Aimia accepts Air Canada, TD, CIBC & Visa revised $450-million Aeroplan bid
#286
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,428
I was thinking along the lines of anti-trust considerations. Members of airline alliances that receive anti-trust immunity only receive it on a very limited basis for a limited range of activities, ie: jointly marketing services, etc. Its not clear to me whether the conspiracy of "OW" would even be allowed to make a collective bid for AP assets or engage in collective negotiation, that otherwise would be the purview of individuals. They certainly aren't allowed to conspire to make joint bids for aircraft procurement, aircraft maintenance, for which the conspiracy of the competitors may drive pricing in their favour. One of the substantial reasons why conspiracy in restraint of trade was prohibited.
So absent any sort of confirmation from "OW" that they (whatever "OW" actually is as an organization), or any of their partners in conspiracy have actually talked to AP, I would take AP's claim with a grain of salt.
So absent any sort of confirmation from "OW" that they (whatever "OW" actually is as an organization), or any of their partners in conspiracy have actually talked to AP, I would take AP's claim with a grain of salt.
#287
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
ae got Porter. ae in talks with OW. ae probably in talks with many more parties. Heck can ae become partners with both OW and Skyteam?
Can ae talk to UA, or *A? A better arrangement will be aligning with UA, and not having to pay the scamcharges to AC.
Can ae talk to UA, or *A? A better arrangement will be aligning with UA, and not having to pay the scamcharges to AC.
#289
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
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Posts: 44,349
IT is beyond what's in the back end - I have literally zero knowledge when it comes to that so I wont say anything about that.
In terms of CX, which is something I do know quite in-depth... the AC website suites (Eup, Attitude, main site) is absolute dog dong. While flight pass app is okay, it's bogged down by a atrocious color scheme design.
There are very few mobile sites I would classify as literally unusable, and AC is right there on the top of list.
Also how much Cow flies is not really that relevant. Majority of AC's customer likely travel 2-4 times a year at best. Anytime you focus your site design on power users you eventually will get a problem on your hand.
I have very... very low confidence in how AC can manage to launch a large FF program on-time when it can't even run a promo properly. I shat you not, AC didnt bother fix their promo linking on their homepage for a full week when they launched the weekend pass. I
In terms of CX, which is something I do know quite in-depth... the AC website suites (Eup, Attitude, main site) is absolute dog dong. While flight pass app is okay, it's bogged down by a atrocious color scheme design.
There are very few mobile sites I would classify as literally unusable, and AC is right there on the top of list.
Also how much Cow flies is not really that relevant. Majority of AC's customer likely travel 2-4 times a year at best. Anytime you focus your site design on power users you eventually will get a problem on your hand.
I have very... very low confidence in how AC can manage to launch a large FF program on-time when it can't even run a promo properly. I shat you not, AC didnt bother fix their promo linking on their homepage for a full week when they launched the weekend pass. I
I am not talking about anything that you can "see". I'm only referring to the underlying architecture.
I am willing to bet a round of beer with anyone that if AC doesnt buy AE. Esp if AE has ownership of aeroplan number and accounts. AC will likely employ a duplication process of some kind as they migrate to a new system of record. I think Royal Carribean did sth similar and it turned out to be a complete poop show for them. CEO has to publicly apologize to customers on forums. (And RCL is a company thats way ahead of curve when it comes to tech adoption comparing to AC).
Its reward program launch would be completely disaster during the first week of launch, in fact I bet most people would not even be able to login/register or book mileage tickets properly on day 1.
This is a company that wont even let you manage booking under your account when you have reward tickets we are talking about here. Launching a reward program in <2 years would be like going to the moon for them.
Its reward program launch would be completely disaster during the first week of launch, in fact I bet most people would not even be able to login/register or book mileage tickets properly on day 1.
This is a company that wont even let you manage booking under your account when you have reward tickets we are talking about here. Launching a reward program in <2 years would be like going to the moon for them.
Agreed.
#290
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Who knows where this will go. Would be nteresting if AC still buys AE after some new partnerships formed, and AE miles can be redeemed on partner airlines due to inherited partnerships.
Aimia remains open to negotiating fair deal with Air Canada, says CEO
AC has indicated they’re going to start new FFP regardless of what happens with AE,but that with purchase AE miles would transfer to new program. If there are new partnerships announced, I wonder if AC would buy Aeroplan and then run as a parallel program until those partnerships expire. Maybe AC buys Aeroplan and the database and then spins off a scaled down version of Aeroplan. Lather, rinse, repeat.
Aimia remains open to negotiating fair deal with Air Canada, says CEO
AC has indicated they’re going to start new FFP regardless of what happens with AE,but that with purchase AE miles would transfer to new program. If there are new partnerships announced, I wonder if AC would buy Aeroplan and then run as a parallel program until those partnerships expire. Maybe AC buys Aeroplan and the database and then spins off a scaled down version of Aeroplan. Lather, rinse, repeat.
#291
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
When you think about the biggest complaints about Aeroplan it's not their fault.
1) Available seats - Air Canada decides the number of available seats for redemption on each flight.
2) Fuel Surcharges - Air Canada being the ticketing agent is the one that levies and keeps the fuel surcharges.
I'm certain Air Canada has calculated how much they collect in scam-charges from Aeroplan tickets and it must be HUGE.
1) Available seats - Air Canada decides the number of available seats for redemption on each flight.
2) Fuel Surcharges - Air Canada being the ticketing agent is the one that levies and keeps the fuel surcharges.
I'm certain Air Canada has calculated how much they collect in scam-charges from Aeroplan tickets and it must be HUGE.
#292
Join Date: Nov 2017
Posts: 3,359
When you think about the biggest complaints about Aeroplan it's not their fault.
1) Available seats - Air Canada decides the number of available seats for redemption on each flight.
2) Fuel Surcharges - Air Canada being the ticketing agent is the one that levies and keeps the fuel surcharges.
I'm certain Air Canada has calculated how much they collect in scam-charges from Aeroplan tickets and it must be HUGE.
1) Available seats - Air Canada decides the number of available seats for redemption on each flight.
2) Fuel Surcharges - Air Canada being the ticketing agent is the one that levies and keeps the fuel surcharges.
I'm certain Air Canada has calculated how much they collect in scam-charges from Aeroplan tickets and it must be HUGE.
Coming soon in 2020 it's the new Altitude program with rewards for all! Now all Star Alliance partners not just the crummy ones like AC or LH get the scam charges. Your miles will stretch out even further with the option of paying for your Hamilton Beach toaster or blender with a combination of points, cash+ points or cash. Note cash only redemptions may be more than MSRP :O
Safe Travels,
James
#293
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
Come 2020 AC isn't obliged to provide 8% redemption seats per route to ae. AC can simply provide no seat on some routes, and only release lousy seats on poor connection routes. You like to fly YYZ to SFO, lots of choices with 2 connections.
#294
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
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FF/Loyalty programs have a weird type of accounting and can only book that revenue when the miles are cashed out. They can show that income on the balance sheet as an asset, offset by the miles bought which are a liability. But they cannot show it as operating income. Aeroplan clocks a lot of its operating income from the service fees it charges, in addition to "released income" on the miles redeemed, or that [used] tp expire. They can reduce the $ value of the liability by what they call "breakage", miles that will never be cashed. IIRC that figure is between 10% and 15% of outstanding miles.
#295
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
I am certain there are a number of people who fly AC fairly infrequently (or even frequently) that just don't cash in the Aeroplan miles. When AC has a new program house people will start to earn in the new program. A year or two later there Aeroplan account will go to 0 due to in activity. Some of that liability may just disappear on its own fairly quickly.
#296
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
How Air Canada’s approach failed to land Aeroplan
..The group, which launched a $250-million bid for the Aeroplan business on July 25, had agreed to increase the price to $325-million and change some other terms. At a meeting late Thursday in a Bay Street office tower, Air Canada and its partners decided to turn up the pressure, according to a source familiar with the talks. You’ve got 32 minutes to give us a ‘yes’ or ‘no,’ the group said to Aimia representatives – and no more negotiating fine details.A half-hour later, Aimia walked away,......Now Air Canada must play defence. On Bay Street, there are questions swirling as to why the airline apparently reversed course on building its own in-house loyalty program and sought to reacquire Aeroplan instead. It is possible that building from scratch is harder than Air Canada anticipated.
#297
Join Date: Apr 2002
Location: YXE
Posts: 3,050
Since income trusts were a bubble in the early-mid 2000s before the Minister of Finance (Flaherty) finally put an end to the structure, AC was able to monetize AP for top dollar. The flip side of monetizing AP for top dollar was that the owners of AP income trust units were destined to suffer severely as they overpaid for the asset.
AP is a classic case of investors severely over-paying for an asset (in this case, the ability to redeem flights on AC), and then wondering why, 15 years later, that their investment didn't work out too well.
I don't buy the argument that AP's management was incompetent, or that they even had the ability, in practice, to be entrepreneurial and develop vast and rich relationships with other partners. AP and AC were always linked at the hip, only that AP was 'independant' due to the financial engineering that had taken place to turn it into an income trust in order for AC/ACE to raise funding to pursue the 777 purchases and to provide shareholder returns. The organizations mandate pretty much was to generate as much cash as possible for unitholders, and then shareholders post-conversion. Not expansionism. Most income trust structures were deliberately designed to deplete their capital base and then go into liquidation. The quintessential example of such was depleting oil wells, but a pool of flight redemptions is also a depleting asset.
The $300 M in cash at Aimia I saw someone commenting is peanuts compared to the money paid for issuing the Aeroplan points.
#298
Join Date: Apr 2002
Location: YXE
Posts: 3,050
Before FFP's, they had other schemas to do this. I'm sure we all have an aunt-in-law who is hopelessly stuck in the 1960s and still thinks there's 'student standby'. Staff used to be given more generous privileges in terms of allowing their friends and family to travel "space available". Etc.
I'm certain Air Canada has calculated how much they collect in scam-charges from Aeroplan tickets and it must be HUGE.
When you run through the math, with the scamcharges, and for what the cost of an AP point actually is to customers who buy them, they're often getting pretty close to lowest Tango or even P fares net of taxes. For tickets that otherwise have very low probability of sale, that's not a bad deal for AC. Sure beats putting such ridiculously low fares onto the GDS and having them 'compete' against the normal fares. With a program like Aeroplan, AC is able to keep their "public" pricing up, while still getting some pretty good yields on the low grade junk seats they probably couldn't sell otherwise.
This will become even more important if we head into an inevitable recession. An independent AP didn't really allow AC to adjust the program to its business needs, or trends in the industry. When AP is back under AC's control, it will be able tune the program to be much more responsive to business needs. I'm not so sure why the whole matter has been portrayed so negatively in the press or even here. The best possible scenario for AP points holders is for AP to return to AC control. Of course AP's management has a fiduciary responsibility to its shareholders to achieve the best value for their asset, so they're going to put on their dog and pony show. And negotiate with mythical entities (ie: "OW") if need be. But at some point the question will have to be put to the shareholders, which is probably the next phase -- a hostile takeover.
Last edited by pitz; Aug 3, 2018 at 11:38 pm
#299
Join Date: Mar 2005
Location: YVR
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