Silver Fox

Strangely they have no problem lifting their own oversize "Crew" tagged bags into prime positions in the overhead bins and woe betide you if you even look at them with so much as a "why is this here?" quizzical look.

RangerNS

So? They also can use the bathroom themselves and put on their uniform without assistance.

Plumber

LOL- understood ^

Silver Fox

And you know this for sure?

SparseFlyer

Good AC service thread, 10 replies in 24h.

Bad AC service thread, 100 replies in 12h.

arttravel

I have seen a few people denied passage but it mostly involved refusal to check in carry on bags, bringing the bag anyway, and the ensuing argument at the entrance. My impression is that FA are not required to do the overhead lift of luggage because of injury concerns; many will help but they are not required to. My first thought was why didn't the 12 year old help her younger sister or why not tell the younger daughter to move aside and wait. I have seen my fair share of short tempered FA, but I really wonder how one would expect a FA to react when deciding to tell them what their job is. What does one hope or think is going to be accomplished by pursuing this verbal path? Sometimes one has to chose their battles, and not always have the last word.

On another point I am surprised that there was no LH people to talk to at FCO, my experience has been that there are ticketing supervisors at check-in area throughout the day. The TAP problem sounds as if the booking was on the UA website and the booking confirmation often says that partner airlines need to be confirmed.

I never think it is a good idea to threaten to take an issue to social media. Past history has shown that the airlines do not suffer long term financial repercussions from social media complaints, even from all cap "influencers".

Stranger

Not quite.

I say if she was not able to and her father was not interested in helping, she should have checked it. I believe that's actually the rule.

SparseFlyer

I'm gonna need a flowchart on this please.

james dean

Perfect, case closed IMO!

Stranger

Rule is, your carry on should not be heavier than what you can carry and put in the overhead. Isn't that simple enough?

RangerNS

I fear the ramifications of offering to help them with either would be worse then being left in Europe.

YYC009

Clearly he had more than the allowable carryon luggage allowance. That is where I thought the issue was going to go when I read it the first time.

Transpacificflyer

May I draw your attention to the recent thread on the troubles that befell the family from Newfoundland who's wedding bags were lost. That thread was filled with comments that the passengers should have used carry ons. These non status pax can't win.

As an aside, what is a person with a disability to do? How about some of our older members? I don't think it is advisable for some of these older folks to be lifting bags lest they drop it on someone. Nor do I expect a small child to have to lift a bag, when the child can't reach the OH bin. In this case the parent was several people behind the kids so he could not help. I don't understand why the family was not boarded together. Was this a boarding error or were some pax too pushy?

Yes, I get it, that it's a over the top to drop this "INFLUENCER" silliness or to choose the airplane to lecture the FA on the presumed responsibilities of the FA. However, it seems to me that the pax had one of those miserable FAs that used to distinguish AC. Some of them were absolute bullies: Rude to other FAs and to pax. (And to be fair, despite all my recent troubles with AC which have included bad food, broken seats, delayed/misloaded bags, poor OTP, I have had only friendly and professional FAs who have been especially nice to me.)

It's sad that no other pax wanted to help the kids either. I often offer to help the older folks in J put their bag away. I just don't think it's right that someone's granny should be lifting bags like that. And a few flights back, I helped a kid on his way home to TPE get his bag. The poor little guy was too short to get to the bin. i think he was 14 or 15. Had it been EVA, the FA would have helped him, without asking. Super nice kid too.

FlyerTalker70

I've said this before and I'll say it again, "Attitude is more important than Altitude (status)". Whenever I travel I'm surprised by the amount of over-entitlement I see from fellow pax. It's like they haven't travelled before in their life but I see those FF tags which clearly indicate otherwise which suggests that this isn't their first time mis-connecting, getting WX'd or MX'd. In this specific case if they didn't want to bother with carryons why didn't they check the darned bag in?

The problem with these complaints is they desensitize us from the clearly egregious errors airlines make like stranding pax for several days @ LGW! Arguably that is where all our fury should lie with the airlines. No doubt the OP will get this story CBC'd and AC will have to issue a formal apology.

Safe Travels,

James

RangerNS

Status don't get more carry on. And status checked bags go awry. I don't know how status plays into things, except that allegedly status bags come out first, but in a sample of 2-3, that has not been the case for me.

They can ask (& possibly pay) for special service.