Husband, 10 & 12 year old daughters kicked off flight and abandoned in Rome
Aug 3, 2018, 5:30 pm
#166
Join Date: May 2006
Location: PMD
Programs: UA*G, NW, AA-G. WR-P, HH-G, IHG-S, ALL. TT-GE.
Posts: 2,911
People who work in delivery by truck (movers, furniture delivery,..), taxi and shuttle drivers carry heavy stuff all the time and it's an accepted part/risk of their job, and they are paid for it. Why can't helping paying passengers with their carry-on be part of a flight attendant's job ? Because they have a union that helps them get paid to do less ? If they don't like that part, they should look for an office job.
Aug 3, 2018, 5:40 pm
#167
Join Date: Apr 2007
Location: YUL
Programs: AP 1992- , AC SE1MM, NEXUS, GE, TD Visa Infinite Privilege, Fairmont Platinum
Posts: 145
Why beat around the bush? Entitled american small business owner doesn't like that his escalation backfires and takes it out on AC. Sometimes, you have to let your ego at the door and admit defeat, even if in your own experience and according to your expectations you thought you were right. Or at least allow for your vis-à-vis in the conversation to have a voice. The tit for tat "you're in service cuz I know you are I'm in service myself; I'm not; you are; I'm not"... where did he think it would get him. It's communication 101. You just don't talk to anyone like that. It's passive agressive (if not straight agressive). It's infuriating and doesn't leave any leeway in the conversation.
We are in 2018. So I'll say it, because no one else has dared to. It's pure mansplaining. And then there's the abuse of power built on "I paid for this". I've got news for you, no you didn't (or in INFLUENCER terms: #sorrynotsorry). And even more so because you're throwing attitude around.
Seems to me, nobody picked up on the condescending nature of the exchange... It's there, in OP's post... just read between the lines. Maybe I've been influenced by the 11 pages of comments, maybe I'm not sticking to facts, but what's at play here is human nature, and not the most rosy side of it.
I'm not saying the FA displayed the most professional ever handling of the situation, if I believe OP's recollection above, but at the same time, she did go through the proper channel to try and defuse the situation by reporting to (presumably) the IC, who came and tried to resolve the situation before escalating further to PIC. OP just ridiculed the first FA some more in that exchange.
Once more, with available information and based on OP's post, I sincerely hope they don't get a cent from AC.
FA has my utmost respect, and I hope she'll get some extra compensation for the unnecessary stress and harassment she had to endure.
We are in 2018. So I'll say it, because no one else has dared to. It's pure mansplaining. And then there's the abuse of power built on "I paid for this". I've got news for you, no you didn't (or in INFLUENCER terms: #sorrynotsorry). And even more so because you're throwing attitude around.
Seems to me, nobody picked up on the condescending nature of the exchange... It's there, in OP's post... just read between the lines. Maybe I've been influenced by the 11 pages of comments, maybe I'm not sticking to facts, but what's at play here is human nature, and not the most rosy side of it.
I'm not saying the FA displayed the most professional ever handling of the situation, if I believe OP's recollection above, but at the same time, she did go through the proper channel to try and defuse the situation by reporting to (presumably) the IC, who came and tried to resolve the situation before escalating further to PIC. OP just ridiculed the first FA some more in that exchange.
Once more, with available information and based on OP's post, I sincerely hope they don't get a cent from AC.
FA has my utmost respect, and I hope she'll get some extra compensation for the unnecessary stress and harassment she had to endure.
Last edited by LeisureMiler; Aug 3, 2018 at 5:44 pm Reason: error correction
Aug 3, 2018, 5:41 pm
#168
Join Date: Dec 2011
Location: West
Posts: 3,357
I too am regularly a captain of a ship, with a skipper's ticket. If I had a FA equivalent to what was reported here (I'll take it at face value, I'm not changing my tune on the OP's self-dug grave) on the boat, he would be sent to pack his bags and walk the docks. Any power-tripping like that in the harbour is going to be explosive at sea. Don't need that.
Aug 3, 2018, 5:53 pm
#169
Join Date: Dec 2011
Location: West
Posts: 3,357
Delivery folks deliver goods and therefore carry stuff, however taxi and shuttle drivers move people and are not required to pack your stuff light or heavy. When they do its because of courtesy and possibly a higher tip.
Aug 3, 2018, 5:53 pm
#170
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
Asking for $10k as "a conservative estimate" isn't a good idea.
Don't we all have credit card statements for most things? If so, I'd get an exact total and ask for that.
Don't we all have credit card statements for most things? If so, I'd get an exact total and ask for that.
Aug 3, 2018, 6:00 pm
#171
Join Date: Aug 2010
Location: YQR
Programs: AC*E35 and decreasing
Posts: 664
On my recent ticket there is this line in the Carry-on Baggage allowance section, with a link to the page on ac.com which says the same thing:
.
So, to sum up, advice offered is:
1. Everyone who is anyone needs to read their tickets and ac.com
2. Leave ego at home
3. Accept the fact that some FAs are "moody". Indications of such are not always obvious. Signage would help. You being socially aware would help. Otherwise, keep quiet, don't ask for help unless someone offers and don't talk about "Influencer Agencies" on FT.
.
- Your carry-on baggage must be light enough that you can store it in the overhead bin unassisted.
So, to sum up, advice offered is:
1. Everyone who is anyone needs to read their tickets and ac.com
2. Leave ego at home
3. Accept the fact that some FAs are "moody". Indications of such are not always obvious. Signage would help. You being socially aware would help. Otherwise, keep quiet, don't ask for help unless someone offers and don't talk about "Influencer Agencies" on FT.
Aug 3, 2018, 6:01 pm
#172
Join Date: Aug 2010
Location: YQR
Programs: AC*E35 and decreasing
Posts: 664
So today I learned that serving orange juice is "safety".
Aug 3, 2018, 8:02 pm
#173
Join Date: Apr 2017
Posts: 37
Better clickbait headline for this one:
Passenger flying Air Canada gets kicked off plane for refusing to say "sorry".
Passenger flying Air Canada gets kicked off plane for refusing to say "sorry".
Aug 3, 2018, 9:27 pm
#175
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,057
In addition to the better headline, there are many things he could have done to improve his chances of a favorable resolution:
1. More concise letter that focuses on being hung out to dry in FCO, and the demand for an apology; no need to mention a specific dollar figure during the initial salvo
2. Get contact info from fellow passengers (impossible to do after the fact, and difficult when being dragged off the plane, but a business card or two should have been easy to procure)
3. Go dark on social media until going a few rounds wrt #1
4. When finally diving into social media (e.g. FT), stay on top of it, and refrain from posting anything on FB/Twitter that could possibly conflict with #1
5. Kindly advise the wife to stay out of the way
Basically, whether or not he deserved to be booted from the flight, he could certainly come out on top if he played cool hand.
Aug 4, 2018, 3:49 am
#178
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
while rare, airlines do go after passengers for flight disruption costs, and for PIC to boot this person off flight, especially if they had checked baggage? delays often mount - we don’t know date so can’t look up particular operation.
i was surprised to learn just now how bad this situation with IATA reporting 30 incidents/day. And as AC carries nearly 50 mil pax out of global 3.8 billion I.e. 1.2% which on avg totals 140/yr or one every 3 days.
Evidently, AC as many airlines have their hands full with numbskulls far too often to tolerate what may, and I stress, may have happened with OP
https://www.iata.org/pressroom/pr/Pa...-09-28-01.aspx
Aug 4, 2018, 4:35 am
#179
Join Date: May 2012
Location: Calgary
Programs: Aeroplan (Silver), Air Miles, IHG Rewards (Platinum)
Posts: 668
Original post said, in part: "I was behind them with my carry-on and my backpack and some shopping bags."
So if he had a carryon bag (#1) and a backpack (#2) then the shopping bags (#3/#4/etc.) are above the allowable carryon baggage allowance as it is one carryon and one personal article (total of two pieces). The OP admits to having more than two pieces.
So if he had a carryon bag (#1) and a backpack (#2) then the shopping bags (#3/#4/etc.) are above the allowable carryon baggage allowance as it is one carryon and one personal article (total of two pieces). The OP admits to having more than two pieces.
Aug 4, 2018, 5:33 am
#180
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
Original post said, in part: "I was behind them with my carry-on and my backpack and some shopping bags."
So if he had a carryon bag (#1) and a backpack (#2) then the shopping bags (#3/#4/etc.) are above the allowable carryon baggage allowance as it is one carryon and one personal article (total of two pieces). The OP admits to having more than two pieces.
So if he had a carryon bag (#1) and a backpack (#2) then the shopping bags (#3/#4/etc.) are above the allowable carryon baggage allowance as it is one carryon and one personal article (total of two pieces). The OP admits to having more than two pieces.
OP before you post, how about stones and glass houses comes to mind