Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Int. Business Class & select wide-body N. America aircraft become 'Signature Service'

Community
Wiki Posts
Search
Old Apr 13, 2018, 4:14 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Chowtime
NEW! International Business Class Service Enhancements Eff. April 17 on Wide-Body Aircraft

Possibly to be rebranded Rebranded as Air Canada Signature Service Please see post #51 https://www.flyertalk.com/forum/29644079-post51.html

I started this thread and wiki in advance of the rebranding launch in order to preempt the multiple new threads that will be inevitably started, and giving a bit more "glue" to the information mixed in several other threads, as we have already started seeing.

The main purpose is to have all the rebranding information housed under this one thread.

Over time, as the rebranded products and services become mainstay and the norm, I anticipate that topics will go under their regular main threads such as International J meals, amenity kits, etc. At the same time, there is nothing wrong with posting in the other existing threads as well.

My international flying has been limited as of late, so any feedback, information, details, opinions, etc. from the rest here would be appreciated!

Thanks,

- yyznomad



Press release courtesy of tcook052 in post #93:
https://www.flyertalk.com/forum/29650400-post93.html

Originally Posted by tcook052
https://www.newswire.ca/news-releases/air-canada-elevates-premium-travel-experience-for-international-and-north-american-customers-679968583.html

MONTREAL, April 17, 2018 /CNW Telbec/ - Air Canada today introduced its new Air Canada Signature Service, providing an enhanced and seamless end-to-end travel experience for customers flying in Air Canada Signature Class, the premium cabin of its wide-body aircraft. Available today for international customers and, starting June 1 on select flights within North America, the new service makes Air Canada the first North American airline to designate aircraft with lie-flat seats for premium customers on select non-stop, transcontinental flights within Canada and to the U.S., including overnight daily flights from Vancouver, Los Angeles and San Francisco to Toronto.

Air Canada Signature Service customers will receive priority service at every stage of the journey, including access to airport concierge services, expedited check-in and security clearance, priority baggage handling and preferential boarding. Customers will also enjoy Air Canada Maple Leaf Lounge access and, for eligible customers travelling to international destinations from Toronto-Pearson, access to the exclusive Air Canada Signature Suite, featuring à la carte restaurant dining from a menu created by celebrated Canadian chef David Hawksworth.

"Our new Air Canada Signature Service and Air Canada Signature Class brands reflect the ongoing refinements to our premium travel service. We know our premium customers travelling on longer flight itineraries place a high value on convenience and comfort when in airports or onboard an aircraft, and with Air Canada Signature Service we provide a level of service unsurpassed in North America on every widebody flight," said Benjamin Smith, President of Passenger Airlines, Air Canada.

"Customers travelling Air Canada Signature Class on international itineraries and, beginning in June, on select transcontinental flights within North America, will receive seamless Air Canada Signature Service. They will enjoy added amenities throughout their journey, from curbside-to-curbside and at all points in between."

Available starting today on all Air Canada international flights and beginning June 1 on select transcontinental flights within North America, Air Canada Signature Service and Air Canada Signature Class incorporate and elevate the award-winning attributes of Air Canada's International Business Class, featuring its next generation lie-flat suites. Air Canada Signature Service will be available on select transborder and domestic Canadian transcontinental flights when operated with Boeing 787 Dreamliner, Boeing 777, Boeing 767 and Airbus A330 aircraft. This includes routes between Toronto and the cities of Los Angeles, San Francisco, Vancouver, and between Vancouver and the cities of New York-Newark and Montreal.

To note, Air Canada Signature Service with lie-flat suites to provide a full night's rest will be available daily on the following North American non-stop overnight flights beginning June 1.

Flight
Departs
Arrives
Aircraft
AC126
Vancouver 22:35
Toronto 05:55 + 1 day
Boeing 777
AC788
Los Angeles 22:15
Toronto 05:52 + 1 day
Boeing 787
AC754
San Francisco 22:45
Toronto 06:37 + 1 day
Boeing 787

Air Canada Signature Class also introduces new amenities to make the journey even more comfortable, including:

Updated onboard menu items from chef David Hawksworth, including for the first time on flights serving lunch and dinner in North America Air Canada Signature Class starting June 1, and a South Asian menu by chef Vikram Vij on flights to Mumbai and New Delhi, complemented by an expanded wine selection chosen by Air Canada sommelier Véronique Rivest; service on new restaurant style dishware and glassware;
For transcontinental travellers, enhanced wine and spirits, and the added option of espresso and cappuccino served with dessert or a new cheese selection, while for international travellers Air Canada will now offer Laurent-Perrier champagne; on all routes, customers will be able to enjoy the new Air Canada Signature Cocktail;
For international travelers, personal comfort items by Canadian brands, including enhanced amenity kits by Want Les Essentiels, with premium care products by vitruvi;
Mattress pads to enhance the sleep experience;
At Air Canada's Toronto-Pearson global hub, full fare Air Canada Signature Class customers departing on International flights will have access to the Air Canada Signature Suite. The suite is an exclusive airport retreat, where eligible customers can dine à la carte at a complimentary, full-service restaurant from a menu created by chef Hawksworth, or enjoy, Moet & Chandon champagne, fine wines and premium cocktails in an intimate, Canadian-designed and decorated setting;
For full fare premium cabin customers originating in Toronto-Pearson or arriving at Toronto-Pearson originating from a domestic flight with onward international travel, Air Canada will also provide Air Canada Valet Service, powered by BMW, starting later in 2018. It is the first dedicated service offered by an airline in North America for customers booked in a premium cabin, where a dedicated fleet of BMW sedans whisk customers over the tarmac to connect, making connecting at Toronto-Pearson truly exclusive and seamless.


AFAIK, credit goes to supremekai for posting this information (and providing a useful link to the image!) in the master Amenity Kit thread: https://www.flyertalk.com/forum/29633632-post110.html


NEW! International Business Class Service Enhancements Effective April 17 on Wide-Body Aircraft

Amenities - Service Items
  • Matress pads folded in plastic wrap and placed at Pods by Cabin Services for customers to lay out themselves
  • New amenity kit by Montreal-based WANT Les Essentiels including premium eyeshades, microfibre cloth and vitruvi lip balm and lotion
  • Redesigned menu
  • New dishware and glassware (no change to cutlery, cups, champagne glass in J or stemmed wine glass in PY at this time)
  • New premium skincare products by Vancouver-based vitruvi in the J lavatories: soap, hand loation, facial mist

Beverage Service
  • Mimosa offered as a pre-departure beverage on breakfast flights (replaces sparkling water)
  • New signature cocktail (1 mini of bourbon, 1 sachet of maple syrup (packets in bar carts), 1-part Sprite and 2-parts ginger ale, served over ice, stirred and garnished with 2 slices of lemon)
  • New Champagne brand

Meal Service
  • Garlic bread as a third selection (international only)
  • Spring/summer wine program
  • Chef Hawksworth's new signature dishes

*Please note: International and select route wide-body Business class will be rebranded on April 17 with a new name.




Please note that there have been anecdotal instances of new service/products being introduced prior to the official rebranding launch date:

https://www.flyertalk.com/forum/29611852-post2081.html
Originally Posted by BarrieTravelGuy
I overheard a flight attendant and pax talking about some huge launch on April 17th. All new drinks (including Mimosas) as well as all new food menus. Has anyone else heard this? I didn’t see anything in here about it. What was interesting was that they were talking about a re-branding if Business Class... I didn’t know if it was just the food or something else.

https://www.flyertalk.com/forum/29579069-post2051.html
Originally Posted by Rundosrun
When did AC switch to serving Laurent-Perrier Champagne Brut onboard instead of the stuff they normally serve. It seems the menus for flights in April are showing a change. Did I miss this?? I much prefer the new Champagne on offer.

https://www.flyertalk.com/forum/29580786-post2056.html
Originally Posted by ACYYZ/SD
Two very notable changes there.
>After a long and successful run the Drappier is being retired and Laurent-Perrier Champagne is being introduced
>The Hawksworth Chocolate Fondant bids adieu in favour of a new dessert. Brown Sugar Tart with Custard.

The fabulously popular Duck Leg Entree makes a return.

FYI - the launch of the above has been delayed slightly till mid month (April).

https://www.flyertalk.com/forum/29635471-post2102.html
Originally Posted by lallied
I had garlic bread on AC34 on the 11th. Nice and herby. Not sure whether just SYD or the change as no mimosa and didn’t check bubbles . They also said will be mattress pads for J seats.

June 1 2018 - Post 288

North American Signature Service description now on AC.com

https://www.flyertalk.com/forum/29820459-post288.html

NEW - Detailed Trancontinental Signature Class Video Review
https://youtu.be/enlUZw_8po8
Print Wikipost

Int. Business Class & select wide-body N. America aircraft become 'Signature Service'

Thread Tools
 
Search this Thread
 
Old Apr 4, 2020, 10:40 pm
  #631  
 
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
Originally Posted by 24left
IIRC, AA and others have the NB lie-flats on their specific PLH routes, NYC-LAX/SFO etc

It was discussed on AC FT once and also mentioned that the other guys can afford to have dedicated aircraft for these routes. AC can't.
But why can't AC? I think it would make sense for them to do this on the ETOPS certified MAX aircraft and A319 aircraft (and maybe the A321NEOLR if they merge with TS).
codfather is offline  
Old Apr 4, 2020, 10:41 pm
  #632  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
Originally Posted by 24left
IIRC, AA and others have the NB lie-flats on their specific PLH routes, NYC-LAX/SFO etc

It was discussed on AC FT once and also mentioned that the other guys can afford to have dedicated aircraft for these routes. AC can't.
Don't forget they have pods in many of their 757s.

If AC were to go big on 321XLRs for TATLs, maybe it would make sense to have pods in them, and to also use those for the occasional TCON.
24left likes this.
Adam Smith is offline  
Old Apr 4, 2020, 10:45 pm
  #633  
 
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
Originally Posted by Adam Smith
Don't forget they have pods in many of their 757s.

If AC were to go big on 321XLRs for TATLs, maybe it would make sense to have pods in them, and to also use those for the occasional TCON.
I would hope they would! Especially given that I would expect them to use A321XLRs for TATL flights!
codfather is offline  
Old Apr 4, 2020, 11:13 pm
  #634  
 
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,472
Originally Posted by codfather
I wonder if AC will ever introduce lie-flat J class seats on narrowbodies like AA has for T-con service in the US? I would really love that for YYT and YHZ-LHR flights!
I mean, AC basically uses the wide bodies in that scenario. AA only deploys that A321T on premium routes like NYC to LAX, which is not really any different than UA using the 787 or DL using the 757 with lie flat J seats on the same route, or Air Canada using the 767/777/787 on YYZ-YVR/SFO/LAX.

YHZ-LHR is kind of a travesty but it doesn't sound like there's any plans to put B/E Diamond or VantageSolo seats on the 737.
nexusCFX is online now  
Old Apr 6, 2020, 3:03 pm
  #635  
A FlyerTalk Posting Legend
 
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,450
Exclamation

Please note that a number of off topic posts have been deleted as they'd strayed quite far afield from the thread topic which BTW Signature Service.

tcook052
Ac forum moderator
tcook052 is offline  
Old Sep 14, 2021, 3:02 pm
  #636  
 
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
I was just looking for YVR-YYZ flights and noticed that the only flight where Signature Class would make a significant difference, that is the 0:30am red eye departure, is operated by an A321. Does anyone have an idea why AC thinks it is a good idea to not use wide bodies for that particular flight? Are booking numbers so low? I have only been on day flights on that route recently all of which were very well booked. In pre-covid times, the red eye had very decent demand… Thoughts?
totti is offline  
Old Sep 14, 2021, 3:06 pm
  #637  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Originally Posted by totti
I was just looking for YVR-YYZ flights and noticed that the only flight where Signature Class would make a significant difference, that is the 0:30am red eye departure, is operated by an A321. Does anyone have an idea why AC thinks it is a good idea to not use wide bodies for that particular flight? Are booking numbers so low? I have only been on day flights on that route recently all of which were very well booked. In pre-covid times, the red eye had very decent demand… Thoughts?
If they could fill a 788 (or larger), and they had the aircraft available (they do), and they had crews available (less certain on that one), they would.
totti likes this.
canadiancow is offline  
Old Sep 14, 2021, 4:47 pm
  #638  
FlyerTalk Evangelist
Original Poster
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Originally Posted by totti
I was just looking for YVR-YYZ flights and noticed that the only flight where Signature Class would make a significant difference, that is the 0:30am red eye departure, is operated by an A321. Does anyone have an idea why AC thinks it is a good idea to not use wide bodies for that particular flight? Are booking numbers so low? I have only been on day flights on that route recently all of which were very well booked. In pre-covid times, the red eye had very decent demand… Thoughts?
Even back in the pre-covid days, at peak summer redeyes, it was three YVRYYZ redeyes and often one of them was a 321. And for some time, they had no widebodies on the YVRYYZ redeyes. All pre-covid years.
totti and canadiancow like this.
yyznomad is offline  
Old Sep 15, 2021, 10:43 am
  #639  
 
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
Thank you for your replies canadiancow and yyznomad ! Makes sense. Still I was surprised that with only one redeye at the moment it's down to a A321. I was never a huge fan of transcon redeyes in Canada and the US but this is definitely another good reason to avoid those flights at the moment. Too bad, AC does not have AA style A321s for YVR-YYZ and YVR-YUL in order to offer proper business class service on these flights.
totti is offline  
Old Sep 15, 2021, 10:54 am
  #640  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
Originally Posted by totti
Thank you for your replies canadiancow and yyznomad ! Makes sense. Still I was surprised that with only one redeye at the moment it's down to a A321. I was never a huge fan of transcon redeyes in Canada and the US but this is definitely another good reason to avoid those flights at the moment. Too bad, AC does not have AA style A321s for YVR-YYZ and YVR-YUL in order to offer proper business class service on these flights.
I think it depends on time of year and perhaps day of the week (i.e. anticipated demand). I was scheduled to be on tonight's red eye YVR-YYZ and it is a 788.

Sadly American Presidential decree kyboshed that trip.
totti likes this.
The Lev is offline  
Old Sep 15, 2021, 12:55 pm
  #641  
FlyerTalk Evangelist
Original Poster
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Originally Posted by totti
Thank you for your replies canadiancow and yyznomad ! Makes sense. Still I was surprised that with only one redeye at the moment it's down to a A321. I was never a huge fan of transcon redeyes in Canada and the US but this is definitely another good reason to avoid those flights at the moment. Too bad, AC does not have AA style A321s for YVR-YYZ and YVR-YUL in order to offer proper business class service on these flights.
As per The Lev, it just depends on stuff. I've done YVRYYZ redeyes a handful of times this summer and they were all widebodies except for one time where the metal was downgraded to a 223 (yes, that sucked... both the change and the metal).
I'm not totally surprised that after labour day and before Canadian Thanksgiving that some of the redeyes go back to narrowbodies. Can I assume that in and around Thanksgiving there are sure to be widebodies for YVRYYZ redeye? Too lazy to check.
totti likes this.
yyznomad is offline  
Old Sep 15, 2021, 1:05 pm
  #642  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
Originally Posted by yyznomad
As per The Lev, it just depends on stuff. I've done YVRYYZ redeyes a handful of times this summer and they were all widebodies except for one time where the metal was downgraded to a 223 (yes, that sucked... both the change and the metal).
I'm not totally surprised that after labour day and before Canadian Thanksgiving that some of the redeyes go back to narrowbodies. Can I assume that in and around Thanksgiving there are sure to be widebodies for YVRYYZ redeye? Too lazy to check.
Looks like the issue is that after Thanksgiving AC is stopping flight 126 leaving at 22:40, which is the widebody flight while they keep AC128 departing at 00:30, which is the narrow body.
totti likes this.
The Lev is offline  
Old Sep 15, 2021, 1:09 pm
  #643  
FlyerTalk Evangelist
Original Poster
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Originally Posted by The Lev
Looks like the issue is that after Thanksgiving AC is stopping flight 126 leaving at 22:40, which is the widebody flight while they keep AC128 departing at 00:30, which is the narrow body.
Once all the FOTSGs are done FOTSG for Thanksgiving, makes sense to me. I'm sure it will go to widebodies again not too long after that "lull".
loganre17 likes this.
yyznomad is offline  
Old Sep 15, 2021, 1:10 pm
  #644  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Ugh I always hated those times.

2240 is a bit early for me to really sleep, but 0030 would be great.

From wheels up to 10k on the descent (i.e. lie-flat time), it's already 3 hours (or less?), but if I'm too awake for the first hour of the flight, it's basically not even worth aiming for the pod.

tl;dr I don't take NA red-eyes any more unless they're ABSOLUTELY necessary. Which is almost never.
totti likes this.
canadiancow is offline  
Old Sep 15, 2021, 1:12 pm
  #645  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
Originally Posted by canadiancow
tl;dr I don't take NA red-eyes any more unless they're ABSOLUTELY necessary. Which is almost never.
This!
totti and canadiancow like this.
The Lev is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.