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Int. Business Class & select wide-body N. America aircraft become 'Signature Service'

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Old Apr 13, 2018, 4:14 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Chowtime
NEW! International Business Class Service Enhancements Eff. April 17 on Wide-Body Aircraft

Possibly to be rebranded Rebranded as Air Canada Signature Service Please see post #51 https://www.flyertalk.com/forum/29644079-post51.html

I started this thread and wiki in advance of the rebranding launch in order to preempt the multiple new threads that will be inevitably started, and giving a bit more "glue" to the information mixed in several other threads, as we have already started seeing.

The main purpose is to have all the rebranding information housed under this one thread.

Over time, as the rebranded products and services become mainstay and the norm, I anticipate that topics will go under their regular main threads such as International J meals, amenity kits, etc. At the same time, there is nothing wrong with posting in the other existing threads as well.

My international flying has been limited as of late, so any feedback, information, details, opinions, etc. from the rest here would be appreciated!

Thanks,

- yyznomad



Press release courtesy of tcook052 in post #93:
https://www.flyertalk.com/forum/29650400-post93.html

Originally Posted by tcook052
https://www.newswire.ca/news-releases/air-canada-elevates-premium-travel-experience-for-international-and-north-american-customers-679968583.html

MONTREAL, April 17, 2018 /CNW Telbec/ - Air Canada today introduced its new Air Canada Signature Service, providing an enhanced and seamless end-to-end travel experience for customers flying in Air Canada Signature Class, the premium cabin of its wide-body aircraft. Available today for international customers and, starting June 1 on select flights within North America, the new service makes Air Canada the first North American airline to designate aircraft with lie-flat seats for premium customers on select non-stop, transcontinental flights within Canada and to the U.S., including overnight daily flights from Vancouver, Los Angeles and San Francisco to Toronto.

Air Canada Signature Service customers will receive priority service at every stage of the journey, including access to airport concierge services, expedited check-in and security clearance, priority baggage handling and preferential boarding. Customers will also enjoy Air Canada Maple Leaf Lounge access and, for eligible customers travelling to international destinations from Toronto-Pearson, access to the exclusive Air Canada Signature Suite, featuring à la carte restaurant dining from a menu created by celebrated Canadian chef David Hawksworth.

"Our new Air Canada Signature Service and Air Canada Signature Class brands reflect the ongoing refinements to our premium travel service. We know our premium customers travelling on longer flight itineraries place a high value on convenience and comfort when in airports or onboard an aircraft, and with Air Canada Signature Service we provide a level of service unsurpassed in North America on every widebody flight," said Benjamin Smith, President of Passenger Airlines, Air Canada.

"Customers travelling Air Canada Signature Class on international itineraries and, beginning in June, on select transcontinental flights within North America, will receive seamless Air Canada Signature Service. They will enjoy added amenities throughout their journey, from curbside-to-curbside and at all points in between."

Available starting today on all Air Canada international flights and beginning June 1 on select transcontinental flights within North America, Air Canada Signature Service and Air Canada Signature Class incorporate and elevate the award-winning attributes of Air Canada's International Business Class, featuring its next generation lie-flat suites. Air Canada Signature Service will be available on select transborder and domestic Canadian transcontinental flights when operated with Boeing 787 Dreamliner, Boeing 777, Boeing 767 and Airbus A330 aircraft. This includes routes between Toronto and the cities of Los Angeles, San Francisco, Vancouver, and between Vancouver and the cities of New York-Newark and Montreal.

To note, Air Canada Signature Service with lie-flat suites to provide a full night's rest will be available daily on the following North American non-stop overnight flights beginning June 1.

Flight
Departs
Arrives
Aircraft
AC126
Vancouver 22:35
Toronto 05:55 + 1 day
Boeing 777
AC788
Los Angeles 22:15
Toronto 05:52 + 1 day
Boeing 787
AC754
San Francisco 22:45
Toronto 06:37 + 1 day
Boeing 787

Air Canada Signature Class also introduces new amenities to make the journey even more comfortable, including:

Updated onboard menu items from chef David Hawksworth, including for the first time on flights serving lunch and dinner in North America Air Canada Signature Class starting June 1, and a South Asian menu by chef Vikram Vij on flights to Mumbai and New Delhi, complemented by an expanded wine selection chosen by Air Canada sommelier Véronique Rivest; service on new restaurant style dishware and glassware;
For transcontinental travellers, enhanced wine and spirits, and the added option of espresso and cappuccino served with dessert or a new cheese selection, while for international travellers Air Canada will now offer Laurent-Perrier champagne; on all routes, customers will be able to enjoy the new Air Canada Signature Cocktail;
For international travelers, personal comfort items by Canadian brands, including enhanced amenity kits by Want Les Essentiels, with premium care products by vitruvi;
Mattress pads to enhance the sleep experience;
At Air Canada's Toronto-Pearson global hub, full fare Air Canada Signature Class customers departing on International flights will have access to the Air Canada Signature Suite. The suite is an exclusive airport retreat, where eligible customers can dine à la carte at a complimentary, full-service restaurant from a menu created by chef Hawksworth, or enjoy, Moet & Chandon champagne, fine wines and premium cocktails in an intimate, Canadian-designed and decorated setting;
For full fare premium cabin customers originating in Toronto-Pearson or arriving at Toronto-Pearson originating from a domestic flight with onward international travel, Air Canada will also provide Air Canada Valet Service, powered by BMW, starting later in 2018. It is the first dedicated service offered by an airline in North America for customers booked in a premium cabin, where a dedicated fleet of BMW sedans whisk customers over the tarmac to connect, making connecting at Toronto-Pearson truly exclusive and seamless.


AFAIK, credit goes to supremekai for posting this information (and providing a useful link to the image!) in the master Amenity Kit thread: https://www.flyertalk.com/forum/29633632-post110.html


NEW! International Business Class Service Enhancements Effective April 17 on Wide-Body Aircraft

Amenities - Service Items
  • Matress pads folded in plastic wrap and placed at Pods by Cabin Services for customers to lay out themselves
  • New amenity kit by Montreal-based WANT Les Essentiels including premium eyeshades, microfibre cloth and vitruvi lip balm and lotion
  • Redesigned menu
  • New dishware and glassware (no change to cutlery, cups, champagne glass in J or stemmed wine glass in PY at this time)
  • New premium skincare products by Vancouver-based vitruvi in the J lavatories: soap, hand loation, facial mist

Beverage Service
  • Mimosa offered as a pre-departure beverage on breakfast flights (replaces sparkling water)
  • New signature cocktail (1 mini of bourbon, 1 sachet of maple syrup (packets in bar carts), 1-part Sprite and 2-parts ginger ale, served over ice, stirred and garnished with 2 slices of lemon)
  • New Champagne brand

Meal Service
  • Garlic bread as a third selection (international only)
  • Spring/summer wine program
  • Chef Hawksworth's new signature dishes

*Please note: International and select route wide-body Business class will be rebranded on April 17 with a new name.




Please note that there have been anecdotal instances of new service/products being introduced prior to the official rebranding launch date:

https://www.flyertalk.com/forum/29611852-post2081.html
Originally Posted by BarrieTravelGuy
I overheard a flight attendant and pax talking about some huge launch on April 17th. All new drinks (including Mimosas) as well as all new food menus. Has anyone else heard this? I didn’t see anything in here about it. What was interesting was that they were talking about a re-branding if Business Class... I didn’t know if it was just the food or something else.

https://www.flyertalk.com/forum/29579069-post2051.html
Originally Posted by Rundosrun
When did AC switch to serving Laurent-Perrier Champagne Brut onboard instead of the stuff they normally serve. It seems the menus for flights in April are showing a change. Did I miss this?? I much prefer the new Champagne on offer.

https://www.flyertalk.com/forum/29580786-post2056.html
Originally Posted by ACYYZ/SD
Two very notable changes there.
>After a long and successful run the Drappier is being retired and Laurent-Perrier Champagne is being introduced
>The Hawksworth Chocolate Fondant bids adieu in favour of a new dessert. Brown Sugar Tart with Custard.

The fabulously popular Duck Leg Entree makes a return.

FYI - the launch of the above has been delayed slightly till mid month (April).

https://www.flyertalk.com/forum/29635471-post2102.html
Originally Posted by lallied
I had garlic bread on AC34 on the 11th. Nice and herby. Not sure whether just SYD or the change as no mimosa and didn’t check bubbles . They also said will be mattress pads for J seats.

June 1 2018 - Post 288

North American Signature Service description now on AC.com

https://www.flyertalk.com/forum/29820459-post288.html

NEW - Detailed Trancontinental Signature Class Video Review
https://youtu.be/enlUZw_8po8
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Int. Business Class & select wide-body N. America aircraft become 'Signature Service'

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Old Jul 3, 2019, 6:59 am
  #571  
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Originally Posted by canadiancow
Ah this is where my post ended up.

Yes, it applies equally well to XM.

How hard is it to make a pod where hand-holding isn't painful?

​​​​​
I just wish they made the Signature Service seats better for spooning.
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Old Sep 9, 2019, 3:39 pm
  #572  
 
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Anybody else experience a new mattress pad? The one at my seat looks thicker, different packaging, has a hood to go over the headrest and significantly longer.
YVRtoYYZ is offline  
Old Sep 9, 2019, 3:43 pm
  #573  
 
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I was on last week and had the old one. Will look in a couple of weeks
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Old Sep 9, 2019, 3:52 pm
  #574  
 
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Originally Posted by YVRtoYYZ
Anybody else experience a new mattress pad? The one at my seat looks thicker, different packaging, has a hood to go over the headrest and significantly longer.
Will let you know in an hour or so.
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Old Sep 9, 2019, 4:00 pm
  #575  
 
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I should note that none of the other mattress pads in the cabin have this hood, so maybe a one-off (though it does have the AC tag).
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Old Sep 9, 2019, 4:29 pm
  #576  
 
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They are being phased in. A more secure fit and appear thicker in the picture.
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Old Sep 9, 2019, 4:41 pm
  #577  
 
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Originally Posted by ACYYZ/SD
They are being phased in. A more secure fit and appear thicker in the picture.
Same old pad for me. Now my entire YYZ - CPH flight is ruined.
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Old Sep 9, 2019, 4:45 pm
  #578  
 
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I've thought I saw a couple of the 'new' ones on recent flight, but didn't have one myself.

The comment from ACYYZ/SD tells me I am not losing my mind after all.
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Old Sep 9, 2019, 6:40 pm
  #579  
 
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On my last 3 AC long hauls, I’ve had the new, old, and new pad. Couldn’t feel a difference TBH.
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Old Sep 9, 2019, 8:39 pm
  #580  
 
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They feel thicker to hold them, but no difference when sitting on them. They do not slide down like the original version which is nice.
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Old Sep 9, 2019, 9:48 pm
  #581  
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Originally Posted by YVRtoYYZ
I should note that none of the other mattress pads in the cabin have this hood, so maybe a one-off (though it does have the AC tag).




@YVRtoYYZ
Thanks for posting this photo and info

Quite some time ago, possibly before AC introduced the seat covers for the Signature Service, in another thread, there was discussion of and a request for a seat cover.

I was sure I posted that I had them on BR and that the mattress pad/seat cover had a form-fitted top that fit easily over the top of the seat, thus preventing it from sliding.

I recall mentioning that these were great for the reasons I noted.

Great to see AC has made the change to a more useful format.

These were from BR 36 in 2016.







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Old Sep 10, 2019, 4:32 pm
  #582  
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In my last dozen transcons, I've received the "hoodie" pad once.
I like it much better.
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Old Sep 15, 2019, 11:25 am
  #583  
 
Join Date: Apr 2013
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When did ice cream and cookies fall off the menu? If they can't take my SE, they have to take my Ice Cream Club? ;( (AC549 last week)




=( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =(
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Old Sep 15, 2019, 5:59 pm
  #584  
 
Join Date: Apr 2016
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Originally Posted by DrunkCargo
When did ice cream and cookies fall off the menu? If they can't take my SE, they have to take my Ice Cream Club? ;( (AC549 last week)


=( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =( =(
When AC rolled out signature service to NA routes? They think Hawksworth is an enhancement over ice cream and cookies.
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Old Sep 15, 2019, 6:51 pm
  #585  
 
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Originally Posted by songsc
When AC rolled out signature service to NA routes? They think Hawksworth is an enhancement over ice cream and cookies.
Not immediately... it's a more recent change. But I don't like the ice cream and cookies so for me I'm fine with the change.
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